I listed the ghostbusters firehouse for 8.99 instead of 899.99 by mistake. This
guy bought it from me and I cancelled it because it was a typo. he have me a
bad review??? How crazy is that. What can I do to dispute this complaint??? he
also has a zero rating with no other purchases on this site, brand new
I listed the ghostbusters firehouse for 8.99 instead of 899.99 by mistake. This
guy bought it from me and I cancelled it because it was a typo. he have me a
bad review??? How crazy is that. What can I do to dispute this complaint??? he
also has a zero rating with no other purchases on this site, brand new
I am sure this is very frustrating. Your best bet here is to reply with a very
concise professional response. You want to look like you are the one who
is reasonable.
Cancelled due to my nearly $900 listing error. Hoped buyer would be understanding.
Or something like that. And don't retaliate with feedback. Honestly, you
did make an error. You can't fix that but you can be careful of how you handle
it.
I listed the ghostbusters firehouse for 8.99 instead of 899.99 by mistake. This
guy bought it from me and I cancelled it because it was a typo. he have me a
bad review??? How crazy is that. What can I do to dispute this complaint??? he
also has a zero rating with no other purchases on this site, brand new
I would just write a response to his feedback:
Cancelled due to a type in listing: set Ghostbusters listed for $9 instead of
$900. My cincer apologies.
You left a negative feedback for buyer. I would certainly remove that. It makes
look very bad because this was just your mistake. My 2cents
I would also write a message to buyer: Explain about the type... apologies...
request him to revise his feedback (and provide him with the link to remove the
feedback) and issue a coupon of like $20 USD. If he does not remove the feedback
after a few days, I would cancel the coupon.
You are insane. Leaving a negative comment because a store cancelled a 9 dollar
order on a set that has a 900 dollar value is what is unjustified. Not my review.
How can you take his side on this?? Do you like when customers try to take advantage
of a mistake? Is that how you operate??
In Feedback, peregrinator writes:
In Feedback, batman11223 writes:
he also has a zero rating with no other purchases on this site, brand new
The buyer has a zero rating now because of your (unjustified) retaliatory
feedback - he did have a previous purchase.
You should delete your negative feedback and respond to his instead with a professional
and courteous apology.
You are insane. Leaving a negative comment because a store cancelled a 9 dollar
order on a set that has a 900 dollar value is what is unjustified. Not my review.
You made a first mistake. You could have kindly talk with the buyer and both
agree to cancel before cancelling. I guess you cancelled without (enough) communication,
that's the second error.
How can you take his side on this??
Because it's the ONLY way you may be able to talk with the buyer, and both
agree that was stupid, and then they may remove the negative.
But if not, almost no way to get rid of your negative.
Perigrinator's trying to help you!
I listed the ghostbusters firehouse for 8.99 instead of 899.99 by mistake. This
guy bought it from me and I cancelled it because it was a typo. he have me a
bad review??? How crazy is that. What can I do to dispute this complaint??? he
also has a zero rating with no other purchases on this site, brand new
The way the feedback works is a joke. You can buy an order and just make up anything
you want. I would give them the chance to remove it first before leaving it.
If you already reached out and they want a 900 dollar set for 9 dollars then
delete the feedback so you can leave them one worse than what you left already.
Thanks for the info, happy to add that one to the list
I completely agree. People could leave any negative comment they wanted no matter
how unjustified. I had one guy give me a neutral review because he said someone
stole it from the post office???? And there was nothing I could do. In the ghostbusters
case, I did reach out and they said I was trying to raise the price on them.
Like it clearly wasnt a mistake I was correcting. I have the right to cancel
anytime before a payment is made. This is how commerce works in America. The
right to rescind
In Feedback, Amazingly writes:
In Feedback, batman11223 writes:
I listed the ghostbusters firehouse for 8.99 instead of 899.99 by mistake. This
guy bought it from me and I cancelled it because it was a typo. he have me a
bad review??? How crazy is that. What can I do to dispute this complaint??? he
also has a zero rating with no other purchases on this site, brand new
The way the feedback works is a joke. You can buy an order and just make up anything
you want. I would give them the chance to remove it first before leaving it.
If you already reached out and they want a 900 dollar set for 9 dollars then
delete the feedback so you can leave them one worse than what you left already.
Thanks for the info, happy to add that one to the list
In Feedback, batman11223 writes:
I have the right to cancel
anytime before a payment is made. This is how commerce works in America. The
right to rescind
And the customer has the right to leave you a review based on that. It's
harsh and arguably unfair, but if you have made a mistake, there's always
a risk the buyer can hit back at you.
I assume you contacted the buyer before you cancelled the order? What was their
response to that out of curiosity.
In Feedback, batman11223 writes:
I have the right to cancel
anytime before a payment is made. This is how commerce works in America. The
right to rescind
And the customer has the right to leave you a review based on that. It's
harsh and arguably unfair, but if you have made a mistake, there's always
a risk the buyer can hit back at you.
I assume you contacted the buyer before you cancelled the order? What was their
response to that out of curiosity.
I meant to ask this over the weekend. If you reached out and said "oh no,
that's a pricing error, the decimal point is off by two places", that's
one thing. If you just cancelled the order without any acknowledgement and then
relisted the set for 100x the price, that's another.
In Feedback, batman11223 writes:
I have the right to cancel
anytime before a payment is made. This is how commerce works in America. The
right to rescind
And the customer has the right to leave you a review based on that. It's
harsh and arguably unfair, but if you have made a mistake, there's always
a risk the buyer can hit back at you.
I assume you contacted the buyer before you cancelled the order? What was their
response to that out of curiosity.
I meant to ask this over the weekend. If you reached out and said "oh no,
that's a pricing error, the decimal point is off by two places", that's
one thing. If you just cancelled the order without any acknowledgement and then
relisted the set for 100x the price, that's another.
USA, Ohio
Canada, British Columbia
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
