Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
That’s crazy, I was just going to post today how impressed I’ve been with Romeoville
(the US warehouse) over the past 6-8 months. Larger sets have been shipping
on the “ready to ship” boxes inside larger boxes and jam packed with paper filler.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
That’s crazy, I was just going to post today how impressed I’ve been with Romeoville
(the US warehouse) over the past 6-8 months. Larger sets have been shipping
on the “ready to ship” boxes inside larger boxes and jam packed with paper filler.
I think delivery times are faster now too with the switch from FedEx to UPS.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
Several times sadly.
1. Its not lego fault, they ship using ICS or UPS 99% of the time.
2. Take a photo.
3. Go to lego.ca
4. Customer feedback.
5. They will either do 1 of 3 things:
a. If its just box damage offer you 5000 VIP points as a remedy,
b. Issue you a return label to ship back and send a new one, and/or
c. Sometimes you get real lucky and you get a new one and to keep the damaged
one.
6. Process takes 1-2 from reporting process to it being on your doorstep again.
a. Lego.ca customer service does tend to respond to you and sort it out within
24-36hrs.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
Several times sadly.
1. Its not lego fault, they ship using ICS or UPS 99% of the time.
2. Take a photo.
3. Go to lego.ca
4. Customer feedback.
5. They will either do 1 of 3 things:
a. If its just box damage offer you 5000 VIP points as a remedy,
b. Issue you a return label to ship back and send a new one, and/or
c. Sometimes you get real lucky and you get a new one and to keep the damaged
one.
6. Process takes 1-2 from reporting process to it being on your doorstep again.
a. Lego.ca customer service does tend to respond to you and sort it out within
24-36hrs.
Steve
please be careful doing this more than once. you run the risk of being banned
from lego S@H if you become a "problem customer".
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
Several times sadly.
1. Its not lego fault, they ship using ICS or UPS 99% of the time.
2. Take a photo.
3. Go to lego.ca
4. Customer feedback.
5. They will either do 1 of 3 things:
a. If its just box damage offer you 5000 VIP points as a remedy,
b. Issue you a return label to ship back and send a new one, and/or
c. Sometimes you get real lucky and you get a new one and to keep the damaged
one.
6. Process takes 1-2 from reporting process to it being on your doorstep again.
a. Lego.ca customer service does tend to respond to you and sort it out within
24-36hrs.
Steve
please be careful doing this more than once. you run the risk of being banned
from lego S@H if you become a "problem customer".
Must be an American thing doesn't happen here. I have had sets exchanged
or VIP point compensation at least 20 times in the last 5 years.
Unless you are thinking of people claiming expensive parts being omitted from
sets. In that case Lego will ban you after a while. I have heard of that.
But damage by there shipper with proof??? Nope TLG are an honourable entity.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
In Denmark, Lego is notoriously known for poor packaging when you buy sets directly
from them, they always ship in oversized boxes without any packaging materials
to protect the Lego sets. However, they replace damaged boxes with a smile and
pay for return shipping. I think they know they have poor packinging/shipping.
In the Danish AFOL Facebook groups, there have been many threads on this topic
over the years.
Personally, I never buy sets I want to keep as "collecter items" from
them, if possible.
Has any one had an experience of the boxes being severely damaged direct from
Lego. I have reached out to them but I am curious what the out come will be.
In Denmark, Lego is notoriously known for poor packaging when you buy sets directly
from them, they always ship in oversized boxes without any packaging materials
to protect the Lego sets. However, they replace damaged boxes with a smile and
pay for return shipping. I think they know they have poor packinging/shipping.
In the Danish AFOL Facebook groups, there have been many threads on this topic
over the years.
Personally, I never buy sets I want to keep as "collecter items" from
them, if possible.
Its the same here in Canada. Almost identical. I do appreciate when I buy things
from lego that are boxed within the packaging in its own lego outter box. like
most bigger sets, bdp sets etc.
Canada, Alberta
USA, Ohio
Denmark