My store was verified on Feb 20 and I had 2 orders within an hour of the store
being opened. I had to change my email address because of technical problems
with my email provider. This happened on February 22 then on Thu, Feb 27, 2025
at 12:26 PM Breanna at Bricklink wrote I went ahead and updated your email address
to the email you messaged us from In order to verify your account, you will need
to resubmit a New Seller Verification application.
As of Today March 8 my store is still not re-verified and I still can't open
my store. I am afraid to make any changes for fear of some new request that will
be required. Below is my current store inventory
Total 7,472 items in 1,574 lots in 151 categories.
My store inventory total value (Original Price): US $5,145.34
My store inventory total value after sale (Category Average): US $5,145.34
My store inventory total cost: US $1,564.47
This needs to be fixed immediately I have over $3200.00 invested between inventory
and storage containers it's been 9 days since they corrected my email address
and no explanation on why I was required to resubmit a New Seller Verification
application and explain why no help or instructions are provided on how to re-submit
a New Seller Verification application
My store was reviewed, scrutinized, studied, inspected, censor, check, redact,
check out, check up on, probe, research or the short response is they vetted
me and the store already and the only change was an email address this logically
doesn't require everything to be revetted
Thanks for your help It appears to me that I am just the victim of poor customer
service from lack of training. These problems could be fixed within 2 hours if
they had chat or 800 number available this would force Support to explain how
to accomplish what they have ask you to complete.
I find it interesting that the support email address is hosted by the Lego domain
bricklink@support.lego.com but they also use blservice@bricklink.com for Support.
My store and I were already vetted, which included a thorough review of my identity
and the store's information. This process took 10 days. The only change that
has been made since then is my email address. Logically, this single change doesn't
require the entire store and my identity to be re-vetted. BrickLink Customer
Support is requiring me to resubmit my seller verification application which
I couldn't find any instructions or guidance to complete.
[…]
I find it interesting that the support email address is hosted by the Lego domain
bricklink@support.lego.com but they also use blservice@bricklink.com for Support.
BL had its own, totally in-house, support… and they were starting to catch up
and doing good and then they merged with the “best customer service in the world”….
But the website and the internal message board is still blservice@bricklink.com
(which, AFAIK, is one-way only).
IOW, you talk to bricklink@support.lego.com and they answer from blservice@bricklink.com.
[…]
The only change that has been made since then is my email address. Logically, this
single change doesn't require the entire store and my identity to be re-vetted. […]
Well, the thing is many people got their accounts hijacked (through poor security
on their part) about 18 months ago and the attackers changed the e-mails and,
well, I guess BL has set up stricter policies (too strick) in reaction.
Now, on the other hand, those were mostly dormant or low-activity accounts and
yours is brand new…. Red tape 🙄
[…]
I find it interesting that the support email address is hosted by the Lego domain
bricklink@support.lego.com but they also use blservice@bricklink.com for Support.
BL had its own, totally in-house, support… and they were starting to catch up
and doing good and then they merged with the “best customer service in the world”….
But the website and the internal message board is still blservice@bricklink.com
(which, AFAIK, is one-way only).
IOW, you talk to bricklink@support.lego.com and they answer from blservice@bricklink.com.
[…]
The only change that has been made since then is my email address. Logically, this
single change doesn't require the entire store and my identity to be re-vetted. […]
Well, the thing is many people got their accounts hijacked (through poor security
on their part) about 18 months ago and the attackers changed the e-mails and,
well, I guess BL has set up stricter policies (too strick) in reaction.
Now, on the other hand, those were mostly dormant or low-activity accounts and
yours is brand new…. Red tape 🙄
Amanda from Customer Support reviewed my account and confirmed everything looks
good and my store is in good standing. She inquired about a verification message
and requested a screenshot on any possible phishing emails I might have received.
However, she didn't address my primary concern, which I had raised with Support
for 8 consecutive days: when will my store be allowed to reopen.
Customer Support has definitely made some positive changes, most notable they
are asking the users to find the link to a complete a four-question survey in
BrickLink Customer Support emails I feel they implemented a poorly written new
script in their CRM software. I doubt they're using AI or Machine Learning.
include all responses in the support email with explanations to the users the
definition of phishing emails, request survey participation, and explain that
BrickLink does not handle transactions, and we do not store or handle any payment
information. The script failed in ultimately neglecting to answer my persistent
question about the status of when my store will get permission to re-open.
My store was verified on Feb 20 and I had 2 orders within an hour of the store
being opened. I had to change my email address because of technical problems
with my email provider. This happened on February 22 then on Thu, Feb 27, 2025
at 12:26 PM Breanna at Bricklink wrote I went ahead and updated your email address
to the email you messaged us from In order to verify your account, you will need
to resubmit a New Seller Verification application.
As of Today March 8 my store is still not re-verified and I still can't open
my store. I am afraid to make any changes for fear of some new request that will
be required. Below is my current store inventory
Total 7,472 items in 1,574 lots in 151 categories.
My store inventory total value (Original Price): US $5,145.34
My store inventory total value after sale (Category Average): US $5,145.34
My store inventory total cost: US $1,564.47
This needs to be fixed immediately I have over $3200.00 invested between inventory
and storage containers it's been 9 days since they corrected my email address
and no explanation on why I was required to resubmit a New Seller Verification
application and explain why no help or instructions are provided on how to re-submit
a New Seller Verification application
My store was reviewed, scrutinized, studied, inspected, censor, check, redact,
check out, check up on, probe, research or the short response is they vetted
me and the store already and the only change was an email address this logically
doesn't require everything to be revetted
Please help,
Jeff
just want to make a comment here on your splash page. Mileage will vary on this
opinion but just want to point it out that in the past some people have stuck
their nose up on this.. I'm not telling you what to do its just a PSA
"New Parts are from parted out sets by me, from (bulk LEGO Pick-A-Brick wall
in Lego stores) or bulk buys from sealed bags from sets.
While I've rode this line about PaB walls. and (NEW) some Parrots will claim
its Not new because of various common sense (Been on wall, Swooshed around picked
up and on floor....)
I will usually state new with the disclaimer (Pab) Wall. but that is me. Technically
I've found in most cases some of that PaB wall stuff was actually in better
shape that some sealed bags.
USA, Texas
France, Provence-Alpes-Côte d'Azur
