I was hoping someone could help please or provide some guidance
So i think it is important to mention, ive been selling on Bricklink for a number
of years now, i have a largeish store which has had over 6000 orders and 99.94%
customer feedback. Im up to date with paying my fees and have no NSS orders or
any issues currently with any customers or orders (to my knowledge). My store
was closed for xmas from the 23rd december to around the 7th January when i reopened
So with that being said around 10pm on the 10th january (uk time), i logged into
my account and i was greeted with a yellow banner accross the top of the page
stating "Store Suspended, Priviledges Revoked, contact helpdesk", which
i did that very second asking what has happened. It is now Tuesday and still
no response. How long does it take admin to respond and does anyone know what
it might be about. Some people whom i have spoken to said there was some recent
verification required something to do with DAC 7 (EU regulations), not sure if
this makes sense, but could it be this?, does anyone have any thoughts or know
how to speed up the process of allowing me to sell again. I just dont know what
i could have done wrong if i have done anything wrong at all. All my store homepage
says is "STORE SUSPENDED, TEMPORARY HOLD FOR MORE INFO"
I was hoping someone could help please or provide some guidance
So i think it is important to mention, ive been selling on Bricklink for a number
of years now, i have a largeish store which has had over 6000 orders and 99.94%
customer feedback. Im up to date with paying my fees and have no NSS orders or
any issues currently with any customers or orders (to my knowledge). My store
was closed for xmas from the 23rd december to around the 7th January when i reopened
So with that being said around 10pm on the 10th january (uk time), i logged into
my account and i was greeted with a yellow banner accross the top of the page
stating "Store Suspended, Priviledges Revoked, contact helpdesk", which
i did that very second asking what has happened. It is now Tuesday and still
no response. How long does it take admin to respond and does anyone know what
it might be about. Some people whom i have spoken to said there was some recent
verification required something to do with DAC 7 (EU regulations), not sure if
this makes sense, but could it be this?, does anyone have any thoughts or know
how to speed up the process of allowing me to sell again. I just dont know what
i could have done wrong if i have done anything wrong at all. All my store homepage
says is "STORE SUSPENDED, TEMPORARY HOLD FOR MORE INFO"
any thoughts please and thank you
The helpdesk can take up to 2-3+ weeks to respond. They can respond faster but
hopefully knowing a timeframe can help (please note, it’s not unheard of for
them to respond significantly faster but it’s also not rare for it to take a
while)
Is there anything new in UK? Or some info / registration that you gave BL and
that needs to be updated?
Did you change something recently in your terms or shop?
Like asking for payment by Paypal “friend & family” or put links to other sites
in your shop or anything against the ToS?
(Note: it might also be something that you’ve done forever but that wasn’t noticed
& reported before. So check the ToS again.)
The helpdesk can take up to 2-3+ weeks to respond. They can respond faster but
hopefully knowing a timeframe can help (please note, it’s not unheard of for
them to respond significantly faster but it’s also not rare for it to take a
while)
Did you change something recently in your terms or shop?
Like asking for payment by Paypal “friend & family” or put links to other sites
in your shop or anything against the ToS?
(Note: it might also be something that you’ve done forever but that wasn’t noticed
& reported before. So check the ToS again.)
If I’m not mistaken, doing something like that would lead to the suspension with
the message “violation of bricklink tos” or such, meanwhile please contact helpdesk
is usually for more so administrative reasons
The helpdesk can take up to 2-3+ weeks to respond. They can respond faster but
hopefully knowing a timeframe can help (please note, it’s not unheard of for
them to respond significantly faster but it’s also not rare for it to take a
while)
Did you change something recently in your terms or shop?
Like asking for payment by Paypal “friend & family” or put links to other sites
in your shop or anything against the ToS?
(Note: it might also be something that you’ve done forever but that wasn’t noticed
& reported before. So check the ToS again.)
If I’m not mistaken, doing something like that would lead to the suspension with
the message “violation of bricklink tos” or such, meanwhile please contact helpdesk
is usually for more so administrative reasons
Oh, yes. I forgot they put different “detailled” reasons
What I don’t understand is why they say “contact Admin” and don’t contact members
directly with a case number?
The only reason not to (also) send an email is if they think email isn’t secure.
But then, how does the member contact the Admin if not by a) email through the
Help Desk form, or b) email to bricklink@support.lego.com?
So the only difference is that the email conversation is initiated by the member,
who then has to wait for their message to be sorted and sent to the right person.
Did you change something recently in your terms or shop?
Like asking for payment by Paypal “friend & family” or put links to other sites
in your shop or anything against the ToS?
(Note: it might also be something that you’ve done forever but that wasn’t noticed
& reported before. So check the ToS again.)
If I’m not mistaken, doing something like that would lead to the suspension with
the message “violation of bricklink tos” or such, meanwhile please contact helpdesk
is usually for more so administrative reasons
Oh, yes. I forgot they put different “detailled” reasons
What I don’t understand is why they say “contact Admin” and don’t contact members
directly with a case number?
The only reason not to (also) send an email is if they think email isn’t secure.
But then, how does the member contact the Admin if not by a) email through the
Help Desk form, or b) email to bricklink@support.lego.com?
So the only difference is that the email conversation is initiated by the member,
who then has to wait for their message to be sorted and sent to the right person.
Is there anything new in UK? Or some info / registration that you gave BL and
that needs to be updated?
Did you change something recently in your terms or shop?
Like asking for payment by Paypal “friend & family” or put links to other sites
in your shop or anything against the ToS?
(Note: it might also be something that you’ve done forever but that wasn’t noticed
& reported before. So check the ToS again.)
The helpdesk can take up to 2-3+ weeks to respond. They can respond faster but
hopefully knowing a timeframe can help (please note, it’s not unheard of for
them to respond significantly faster but it’s also not rare for it to take a
while)
In other words, no one knows how fast they answer
Honestly, nothing has changed at all, i havent done anything you have mentioned
so im at a loose end.
They have blocked both buying and selling, suggesting it is an account issue
rather than a store issue. Do you have multiple accounts?
thanks, No i dont have multiple account, i have one account (a store) and my
mum has an account (a store) but both are registered in our own names and at
seperate addresses
They have blocked both buying and selling, suggesting it is an account issue
rather than a store issue. Do you have multiple accounts?
thanks, No i dont have multiple account, i have one account (a store) and my
mum has an account (a store) but both are registered in our own names and at
seperate addresses
im so confused
Do they use the same paypal account? Not sure that would be a vioolation but
something to check?
They have blocked both buying and selling, suggesting it is an account issue
rather than a store issue. Do you have multiple accounts?
thanks, No i dont have multiple account, i have one account (a store) and my
mum has an account (a store) but both are registered in our own names and at
seperate addresses
im so confused
Do they use the same paypal account? Not sure that would be a vioolation but
something to check?
yeah i think they do, but didnt think that would be a violation
They have blocked both buying and selling, suggesting it is an account issue
rather than a store issue. Do you have multiple accounts?
thanks, No i dont have multiple account, i have one account (a store) and my
mum has an account (a store) but both are registered in our own names and at
seperate addresses
im so confused
Do they use the same paypal account? Not sure that would be a vioolation but
something to check?
yeah i think they do, but didnt think that would be a violation
It is almost certainly this. Personal paypal accounts are for one person, so
multiple accounts using the same paypal account are going to appear suspicious.
They have blocked both buying and selling, suggesting it is an account issue
rather than a store issue. Do you have multiple accounts?
thanks, No i dont have multiple account, i have one account (a store) and my
mum has an account (a store) but both are registered in our own names and at
seperate addresses
im so confused
Do they use the same paypal account? Not sure that would be a vioolation but
something to check?
yeah i think they do, but didnt think that would be a violation
It is almost certainly this. Personal paypal accounts are for one person, so
multiple accounts using the same paypal account are going to appear suspicious.
Well i guess i have to wait and see i suppose, but this has been a thing weve
done for years without any comeback previously. i didnt think it would be an
issue and i also would of thought the other account would of been suspended as
well and not just mine and as it hasnt im just not sure what it is
Well i guess i have to wait and see i suppose, but this has been a thing weve
done for years without any comeback previously. i didnt think it would be an
issue and i also would of thought the other account would of been suspended as
well and not just mine and as it hasnt im just not sure what it is
The "doing it for years" doesn't really matter. If you are reported
for something or they spot something that is against the rules or suspicious,
then they act. Although yes, it is surprising that they have not suspended both
accounts if they believe they are linked, or even merged the IDs.
Well i guess i have to wait and see i suppose, but this has been a thing weve
done for years without any comeback previously. i didnt think it would be an
issue and i also would of thought the other account would of been suspended as
well and not just mine and as it hasnt im just not sure what it is
The "doing it for years" doesn't really matter. If you are reported
for something or they spot something that is against the rules or suspicious,
then they act. Although yes, it is surprising that they have not suspended both
accounts if they believe they are linked, or even merged the IDs.
Possible OP could have been reported by someone, like : "I just paid to xxx@yyy.com
in this shop and it was the same PayPal address than this other shop".
In this case it's logical they'd temporarily close only the reported
one, because the other one may not be aware about this, or such...
I was hoping someone could help please or provide some guidance
So i think it is important to mention, ive been selling on Bricklink for a number
of years now, i have a largeish store which has had over 6000 orders and 99.94%
customer feedback. Im up to date with paying my fees and have no NSS orders or
any issues currently with any customers or orders (to my knowledge). My store
was closed for xmas from the 23rd december to around the 7th January when i reopened
So with that being said around 10pm on the 10th january (uk time), i logged into
my account and i was greeted with a yellow banner accross the top of the page
stating "Store Suspended, Priviledges Revoked, contact helpdesk", which
i did that very second asking what has happened. It is now Tuesday and still
no response. How long does it take admin to respond and does anyone know what
it might be about. Some people whom i have spoken to said there was some recent
verification required something to do with DAC 7 (EU regulations), not sure if
this makes sense, but could it be this?, does anyone have any thoughts or know
how to speed up the process of allowing me to sell again. I just dont know what
i could have done wrong if i have done anything wrong at all. All my store homepage
says is "STORE SUSPENDED, TEMPORARY HOLD FOR MORE INFO"
any thoughts please and thank you
Did you get a ticketnumber from the helpdesk?
If not than it did nog get through.
Try mailing to bricklink@support.lego.com
I was hoping someone could help please or provide some guidance
So i think it is important to mention, ive been selling on Bricklink for a number
of years now, i have a largeish store which has had over 6000 orders and 99.94%
customer feedback. Im up to date with paying my fees and have no NSS orders or
any issues currently with any customers or orders (to my knowledge). My store
was closed for xmas from the 23rd december to around the 7th January when i reopened
So with that being said around 10pm on the 10th january (uk time), i logged into
my account and i was greeted with a yellow banner accross the top of the page
stating "Store Suspended, Priviledges Revoked, contact helpdesk", which
i did that very second asking what has happened. It is now Tuesday and still
no response. How long does it take admin to respond and does anyone know what
it might be about. Some people whom i have spoken to said there was some recent
verification required something to do with DAC 7 (EU regulations), not sure if
this makes sense, but could it be this?, does anyone have any thoughts or know
how to speed up the process of allowing me to sell again. I just dont know what
i could have done wrong if i have done anything wrong at all. All my store homepage
says is "STORE SUSPENDED, TEMPORARY HOLD FOR MORE INFO"
any thoughts please and thank you
I have the same issue now totally forgot to pay earlier
Have paid yesterday accendentally twice but store is still suspended
I have the same issue now totally forgot to pay earlier
Have paid yesterday accendentally twice but store is still suspended
Your issue is different. The OP has both selling and buying privileges suspended
whereas you have just lost your selling privileges for not paying your fees on
time.
United Kingdom, England
Canada, Ontario
France, Nouvelle-Aquitaine
United Kingdom, Scotland
Netherlands, Drenthe