Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
Sadly as a buyer you can only request a cancellation, it is the seller who has
the final say if he wants to accept it or not.
Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
I believe that a buyer should always have the right to cancel his order as long
as the seller has not yet processed the order.
All major web shops work this way. I can cancel an order at Amazon or Bol until
it has been confirmed.
After confirmation, someone is probably already in a department store busy packing
the order. It works the same way at Bricklink.
I think it would be good if BL would also apply this rule. Cancelling orders
was regulated a long time ago from a seller's point of view, but it should
actually be the other way around in 2024.
My idea:
- as long as an order has not yet been confirmed by the seller, it should be
cancelable by the buyer with 1 click
- if the order has already been paid with PayPal (or in another way): and the
seller has not yet changed the status of the order from 'paid' to 'processing',
then the buyer should have the right to cancel the order, but this requires some
extra steps because the payment must then also be reversed. In this case the
buyer must bear the costs of cancellation.
Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
I believe that a buyer should always have the right to cancel his order as long
as the seller has not yet processed the order.
All major web shops work this way. I can cancel an order at Amazon or Bol until
it has been confirmed.
After confirmation, someone is probably already in a department store busy packing
the order. It works the same way at Bricklink.
I think it would be good if BL would also apply this rule. Cancelling orders
was regulated a long time ago from a seller's point of view, but it should
actually be the other way around in 2024.
My idea:
- as long as an order has not yet been confirmed by the seller, it should be
cancelable by the buyer with 1 click
1 click for the buyer... more clicks for the seller. Items would still need to
be returned to inventory via a verification process by the seller.
- if the order has already been paid with PayPal (or in another way): and the
seller has not yet changed the status of the order from 'paid' to 'processing',
then the buyer should have the right to cancel the order, but this requires some
extra steps because the payment must then also be reversed. In this case the
buyer must bear the costs of cancellation.
There is also the issue that negative feedback can still be left for a seller
even if the buyer requests the cancellation.
It's among the many things that BL would need to address to make this happen!
Interesting idea though.
~Jen
Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
I believe that a buyer should always have the right to cancel his order as long
as the seller has not yet processed the order.
All major web shops work this way. I can cancel an order at Amazon or Bol until
it has been confirmed.
After confirmation, someone is probably already in a department store busy packing
the order. It works the same way at Bricklink.
I think it would be good if BL would also apply this rule. Cancelling orders
was regulated a long time ago from a seller's point of view, but it should
actually be the other way around in 2024.
My idea:
- as long as an order has not yet been confirmed by the seller, it should be
cancelable by the buyer with 1 click
1 click for the buyer... more clicks for the seller. Items would still need to
be returned to inventory via a verification process by the seller.
This is a good point, it shows that it's not possible right now to automatically
return the items to the inventory. Something to be fixed in BL 3.0.
- if the order has already been paid with PayPal (or in another way): and the
seller has not yet changed the status of the order from 'paid' to 'processing',
then the buyer should have the right to cancel the order, but this requires some
extra steps because the payment must then also be reversed. In this case the
buyer must bear the costs of cancellation.
There is also the issue that negative feedback can still be left for a seller
even if the buyer requests the cancellation.
That needs to be adjusted then: a cancelled order (that meets the requirement
that the order has not been processed by the seller) should be flagged as: no
feedback can be left - both for buyer and seller.
I agree there needs a lot to be done on the programming side before this could
ever be realized.
It's among the many things that BL would need to address to make this happen!
Interesting idea though.
~Jen
I believe that a buyer should always have the right to cancel his order as long
as the seller has not yet processed the order.
All major web shops work this way. I can cancel an order at Amazon or Bol until
it has been confirmed.
After confirmation, someone is probably already in a department store busy packing
the order. It works the same way at Bricklink.
I think it would be good if BL would also apply this rule. Cancelling orders
was regulated a long time ago from a seller's point of view, but it should
actually be the other way around in 2024.
My idea:
- as long as an order has not yet been confirmed by the seller, it should be
cancelable by the buyer with 1 click
Hmm, no thanks, I don't want to wake up in the morning to find such cancelled
orders just because I couldn't confirm those orders while I was sleeping.
Think of time zones, etc.
- if the order has already been paid with PayPal (or in another way): and the
seller has not yet changed the status of the order from 'paid' to 'processing',
then the buyer should have the right to cancel the order, but this requires some
extra steps because the payment must then also be reversed. In this case the
buyer must bear the costs of cancellation.
I never change the order status from Paid back to Processing but to Packed and
then to Shipped. There should be a new status for such cancelling system.
Hmm, no thanks, I don't want to wake up in the morning to find such cancelled
orders just because I couldn't confirm those orders while I was sleeping.
Think of time zones, etc.
Being in EU, your customers have every right to cancel their orders don't
forget.
Being in EU, your customers have every right to cancel their orders don't
forget.
Yeah I know and I cancel those orders if requested but sometimes with NPB. What
I meant is that such cancellation system must be developed with great care to
avoid abuse.
Luckily I can count on one hand the times buyers placed orders and requested
cancellation right away.
As far as I can understand the idea as a buyer, as a seller I am still absolutely
against it. As a buyer, you have all the time in the world to think about your
purchase. Do I really need this? Is that too expensive? Are the shipping costs
too high for me? etc etc...
If you ultimately decide to purchase and click “buy”, you are entering into a
legally valid contract. A process may now be running in the background, with
invoicing, accounting, order management, etc... perhaps the order also causes
costs for an external service provider, which then have to be paid by the seller.
I don't even want to talk about paying with PayPal and all the back and forth
about refunds.
The right of withdrawal ultimately has the same result, but has significantly
less potential for abuse.
In the course of the topic, reference was made to Amazon and the large online
shops, which also offer a “one click” option, which is “standard” for them. This
isn't even an apples and oranges comparison, this is a comparison across
several hundred weight classes.
Nobody here on Bricklink or Bricklink itself has the financial flexibility or
manpower to even begin to compare with Amazon or the large online shops.
There is one person behind the majority of the shops here on Bricklink, and a
very large proportion of these people probably do it as a sideline. From seven
years of experience as a seller, I can say that I have only had 4 cancellation
requests. On the one hand, this may be due to the people themselves who shop
here on Bricklink, but on the other hand, it is certainly due to the path to
legally valid cancellation. Maybe you don't press "buy" so lightly.
What I would like to say is that as a seller with a business on Bricklink you
have to do a lot of work that has nothing to do with Lego bricks. If the rate
of "I changed my mind" purchases increases, precisely because it is now
so easy with the "one click" option, there will be even more work for
commercial sellers.
Long story short...
I don't see any significant improvement, but rather a potential for abuse
and where this can take place, it's not a question of if, but only when and
to what extent.
I can well imagine that with a bot and the right “motivation” one of the big
shops could be paralyzed.
Has anyone run into the problem trying to cancel an order? Bricklink has buyer
guides in canceling but are the really toothless? What recourse does the buyer
have if the seller does not agree to cancel the order as requested?
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