My problem is that the customer is not responding to my messages.
I need the delivery data, but no matter how much I ask the customer, she doesn't
respond.
The system shows that the customer has read the message, but does not respond.
The delivery chosen by the customer is not home delivery, so you need additional
data.
The order has been paid for, but the customer has not responded even though I
have asked twice.
I don't want to receive a "non-shipping seller" warning, but since
I don't have the data, I can't send it.
What should be done in this case? Can anyone help?
I had one of those last week from Canada to Netherlands.
I agree with your concerns, because in your mind the only thing they have not
done correctly is communicate with you. I go out of my way to make sure I have
been communicative. Moreso when I have reason to believe such an order may be
the first order or the person is new to a buying process in Bricklink, I put
in the extra effort to instil confidence in the process.
I find my new buyers appreciate that friendlyness and communication. At least
they say I do in my buyer comments.
I like you got nervous because of the value of things, I only deal in sets not
parts. My orders range from hundreds of dollars to thousands of dollars.
Then the last question always jumps into my head, is the person unwell and can't
respond, can they understand english (or whatever language is used to communicate),
perhaps they are temporarily without a computer or internet services.
Our reputations are everything to us on Bricklink and we rely on feedback for
& from others to instill confidence that transactions will be done in a manner
exercising integrity and transparency. Of course the ToS of Bricklink must also
be paid some homage.
I did this in my instance. I made a decision on exactly when I would ship the
set (which was 3 days) after I was convinced I would not get a response. I, like
you, are obliged to ship.
Day 1. I sent the invoice again and advised them the invoice was paid in full
and needed to verify the shipping address.
Day 2. I advised the buyer of all previous communications and stated I would
ship regardless if they communicated with me or not.
Day 3. I shipped, but paid an extra few dollars to track the shipment. (yes its
a loss but at least if a NSS or the like occurs you have the goods and passage
of information to support a Bricklink line of enquiry).
Day 3+. I shipped. I emailed a copy of the receipt from the shipper, VAT docs
from BL and Invoice to the Buyer and advised them of the anticipated delivery
date.
There is nothing else you can do, an address was supplied, an order was made,
an invoice was made, a payment was received. You have done your best to communicate,
they have not.
You are obligated to ship to the Bricklink address that the buyer supplied.
Day 3+. I shipped. I emailed a copy of the receipt from the shipper, VAT docs
from BL and Invoice to the Buyer and advised them of the anticipated delivery
date.
You are obligated to ship to the Bricklink address that the buyer supplied.
He can't ship because he doesn't have all of the necessary information.
Day 3+. I shipped. I emailed a copy of the receipt from the shipper, VAT docs
from BL and Invoice to the Buyer and advised them of the anticipated delivery
date.
You are obligated to ship to the Bricklink address that the buyer supplied.
He can't ship because he doesn't have all of the necessary information.
Then this is Bricklinks issue for allowing an account to exist without a forwarding
address if that is indeed the issue.
I don't know about the rest of you but we had to provide proof of address
when I opened an account.
Refund them and cancel the order. I don't see why this seller should be in
this position in the first place.
He can't ship because he doesn't have all of the necessary information.
Then this is Bricklinks issue for allowing an account to exist without a forwarding
address if that is indeed the issue.
It doesn't sound like that is what the issue here is. I recently shipped
to Brazil, and I was required to include the address of the regional postal processing
center in Brazil as well as the buyer's tax id number.
Refund them and cancel the order. I don't see why this seller should be in
this position in the first place.
Seller is asking for guidance to try and save the sale. What's wrong with
that?
You are obligated to ship to the Bricklink address that the buyer supplied.
You would be surprised at the number of stores who will ship only to the PayPal
address.
Probably due to PayPals T&Cs -there's no seller protection if not sent to
the address showing on PayPal payments.
If buyers want to have orders sent to any other address, they simply need to
add the other address in their PayPal - BEFORE placing an order and checking
out...
You are obligated to ship to the Bricklink address that the buyer supplied.
You would be surprised at the number of stores who will ship only to the PayPal
address.
if you dont ship to the address listed on Paypal you dont have any sellers protection
when packages go missing
Right, I know.
I'm inclined to think the chance of winning a dispute is small, and winning
a dispute does not preclude the buyer from starting a chargeback with his bank
or credit card.
Send one last message, both through Bricklink and directly to the buyer's
email address. Explain what you need and why and include something to the effect
of:
"If I don't receive the required delivery data by date X, I will have
no choice but to cancel the order and refund you."
An NSS cannot be filed on a cancelled order. If you get a neutral/negative feedback,
you can appeal and it should be removed.
In Problem Order, eprespite writes:
My problem is that the customer is not responding to my messages.
I need the delivery data, but no matter how much I ask the customer, she doesn't
respond.
The system shows that the customer has read the message, but does not respond.
The delivery chosen by the customer is not home delivery, so you need additional
data.
The order has been paid for, but the customer has not responded even though I
have asked twice.
I don't want to receive a "non-shipping seller" warning, but since
I don't have the data, I can't send it.
What should be done in this case? Can anyone help?
My problem is that the customer is not responding to my messages.
I need the delivery data, but no matter how much I ask the customer, she doesn't
respond.
The system shows that the customer has read the message, but does not respond.
The delivery chosen by the customer is not home delivery, so you need additional
data.
The order has been paid for, but the customer has not responded even though I
have asked twice.
I don't want to receive a "non-shipping seller" warning, but since
I don't have the data, I can't send it.
What should be done in this case? Can anyone help?
Just to make sure all the bases were covered, did you check your email to see
if they communicated back to you that way?
Hungary, Zala
Canada, Alberta
USA, New Jersey
United Kingdom, England
