I shipped an order to Germany from the UK. After a week the buyer registered
a non-shipper alert. Just after this I received the parcel back with a note from
the German postal service to say that the parcel was un-deliverable at the address
given (the exact address provided by the buyer).
I've tried to contact the buyer for an updated address or to refund the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal.
I'm not sure what to do as support keeps asking me to either re-ship (which
is a little unfair inho for me to pay for this) or refund (which I can't
automatically do through Paypal). Any ideas?
I shipped an order to Germany from the UK. After a week the buyer registered
a non-shipper alert. Just after this I received the parcel back with a note from
the German postal service to say that the parcel was un-deliverable at the address
given (the exact address provided by the buyer).
I've tried to contact the buyer for an updated address or to refund the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal.
I'm not sure what to do as support keeps asking me to either re-ship (which
is a little unfair inho for me to pay for this) or refund (which I can't
automatically do through Paypal). Any ideas?
When was this? If the buyer filed NSS after one week, and you can no longer refund
through PayPal, it sounds like the NSS was made over five months ago.
I shipped an order to Germany from the UK. After a week the buyer registered
a non-shipper alert. Just after this I received the parcel back with a note from
the German postal service to say that the parcel was un-deliverable at the address
given (the exact address provided by the buyer).
I've tried to contact the buyer for an updated address or to refund the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal.
I'm not sure what to do as support keeps asking me to either re-ship (which
is a little unfair inho for me to pay for this) or refund (which I can't
automatically do through Paypal). Any ideas?
When was this? If the buyer filed NSS after one week, and you can no longer refund
through PayPal, it sounds like the NSS was made over five months ago.
It is quite an old order. Shipped in November last year, NSS was made in December
and I’ve been trying to contact the buyer since then. My fault for leaving it
beyond the ability to refund on PayPal (didn’t realise the policy is for the
seller to pay if the buyer gets the address wrong!). Just not sure what to do
now!
When was this? If the buyer filed NSS after one week, and you can no longer refund
through PayPal, it sounds like the NSS was made over five months ago.
It is quite an old order. Shipped in November last year, NSS was made in December
and I’ve been trying to contact the buyer since then. My fault for leaving it
beyond the ability to refund on PayPal (didn’t realise the policy is for the
seller to pay if the buyer gets the address wrong!). Just not sure what to do
now!
You’ve been really active regarding this order! The same for the buyer but you
really know how to handle responsibility.
Congrats to you!
This is no way to handle such a matter.
When was this? If the buyer filed NSS after one week, and you can no longer refund
through PayPal, it sounds like the NSS was made over five months ago.
It is quite an old order. Shipped in November last year, NSS was made in December
and I’ve been trying to contact the buyer since then. My fault for leaving it
beyond the ability to refund on PayPal (didn’t realise the policy is for the
seller to pay if the buyer gets the address wrong!). Just not sure what to do
now!
You’ve been really active regarding this order! The same for the buyer but you
really know how to handle responsibility.
Congrats to you!
This is no way to handle such a matter.
Regardless how long it has been. This seller may have been going through some
personal issues, there may have been a couple of months of communications with
the help desk to assist.
But 2 facts remain. (1) the Seller wants to do the right thing (2) The buyer
is uncontactable because of the addressing issue.
Buyers and sellers are required to give the correct store information which includes
the physical address for shipping/receiving. It is simply not good enough for
the Help Desk to say "re-ship it".
If there is a clear issue on the address then Bricklink should be reconfirming
this buyers address with that buyer. If the buyer does not respond then suspend
that buyer, if the buyer does respond and that address was indeed wrong then
the NSS should be removed and it would be expected of the seller to issue that
refund because I think it would be highly unlikely that buyer would still want
the set/parts of this amount of time.
If the buyer still wants the set/parts he can re-order.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS. Example: I would never place any type of order
with someone that had an NSS. Its wholly unfair to the seller.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
The NSS is an example only.
If you read my message well enough you could’ve read I mention both seller and
buyer weren’t quick.
But the seller could’ve refunded (part of) the money after the NSS or return
of the package.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
The NSS is an example only.
If you read my message well enough you could’ve read I mention both seller and
buyer weren’t quick.
But the seller could’ve refunded (part of) the money after the NSS or return
of the package.
Really appreciate the input here. For info the order was for a single part at
£4 with £4.40 shipping to the EU. I run a very small shop as a hobby and it's
my first time getting a non-shipper alert so mostly I just didn't know what
to do. The buyer also never messaged me to ask about the shipment just went straight
to NSS alert which seems a little unfair.
Anyway, would love to sort this out even if I refund the full amount (as it's
only £4).
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
Of course the seller could remedy it at the time. They could have refunded and
shown proof of the refund to close the NSS claim. They dont need to hear from
the customer to do that.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
Of course the seller could remedy it at the time. They could have refunded and
shown proof of the refund to close the NSS claim. They dont need to hear from
the customer to do that.
True and obviously knowing how hard it is to resolve I'd just do that in
future. In this case I'd be out 110% of the order value on the shipping due
to an error on the buyers side.
True and obviously knowing how hard it is to resolve I'd just do that in
future. In this case I'd be out 110% of the order value on the shipping due
to an error on the buyers side.
Don't take small foreign orders! If they claimed at PayPal, you be out both
the goods and the postage.
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
Of course the seller could remedy it at the time. They could have refunded and
shown proof of the refund to close the NSS claim. They dont need to hear from
the customer to do that.
And he tried and is still trying! I am not saying the passage of time is an excuse
afforded to anyone. It takes 2 people to communicate.
"I've tried to contact the buyer for an updated address or to refund
the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal"
Someone dropped the ball here and it was not this seller he should not have to
pay this price of having an NSS.
Why not? They have to act when an NSS warning comes in. They should have refunded
at the time if they couldn't send the order again, even if this was due to
an error in the customer's address. They now have the NSS but they also have
kept the buyer's money and it is now too late for the customer to appeal
to paypal to get a refund, which they should have done months ago. Both seller
and buyer have been slow here.
Example: I would never place any type of order
with someone that had an NSS.
How would you know a seller has had an NSS?
I dont think its contentious they are both to blame and the passage of time is
aggravating. But isnt the entire process about integrity and transparency?
The very clear issue here though is the wrong address and why, the rest of the
story stems from this one simple error which had a simple fix. A simple fix which
the seller in this instance cannot remedy.
Of course the seller could remedy it at the time. They could have refunded and
shown proof of the refund to close the NSS claim. They dont need to hear from
the customer to do that.
And he tried and is still trying! I am not saying the passage of time is an excuse
afforded to anyone. It takes 2 people to communicate.
"I've tried to contact the buyer for an updated address or to refund
the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal"
Exactly! Appreciate you get it 😊
Promise my intention wasn’t to steal the poor buyers £8
And he tried and is still trying! I am not saying the passage of time is an excuse
afforded to anyone. It takes 2 people to communicate.
It's too late though, after almost a year, isn't it? As a problem order,
it might still be in the BL database but the PayPal window for refunds will have
closed.
I shipped an order to Germany from the UK. After a week the buyer registered
a non-shipper alert. Just after this I received the parcel back with a note from
the German postal service to say that the parcel was un-deliverable at the address
given (the exact address provided by the buyer).
I've tried to contact the buyer for an updated address or to refund the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal.
I'm not sure what to do as support keeps asking me to either re-ship (which
is a little unfair inho for me to pay for this) or refund (which I can't
automatically do through Paypal). Any ideas?
So this order's 6 months old?
This could've been fixed far before.
Anyway I'd be you, I'd:
* as you can't refund the buyer, send a personal (friends & family) PayPal
payment to the buyer of the exact same amount,
* put the transaction ID and a screen copy of it on some website (Imgur for example)
and the link to this screen copy in the NSS discussion,
* ask he administration to release the NSS with this proof of re-payment - you
may have to open an Help Desk Ticket (don't forget to include details, explanation
and the order number) so they can remove the NSS.
I shipped an order to Germany from the UK. After a week the buyer registered
a non-shipper alert. Just after this I received the parcel back with a note from
the German postal service to say that the parcel was un-deliverable at the address
given (the exact address provided by the buyer).
I've tried to contact the buyer for an updated address or to refund the purchase
but they haven't responded. I can't re-ship to the same address and it's
now been too long to refund on Paypal.
I'm not sure what to do as support keeps asking me to either re-ship (which
is a little unfair inho for me to pay for this) or refund (which I can't
automatically do through Paypal). Any ideas?
So this order's 6 months old?
This could've been fixed far before.
Anyway I'd be you, I'd:
* as you can't refund the buyer, send a personal (friends & family) PayPal
payment to the buyer of the exact same amount,
* put the transaction ID and a screen copy of it on some website (Imgur for example)
and the link to this screen copy in the NSS discussion,
* ask he administration to release the NSS with this proof of re-payment - you
may have to open an Help Desk Ticket (don't forget to include details, explanation
and the order number) so they can remove the NSS.
United Kingdom, England
Netherlands, Noord-Holland
Canada, Alberta
France, Provence-Alpes-Côte d'Azur