Everything was going along swimmingly for me and then I had three problem shipments
over the past ~90 days.
I started an inquiry in all three cases and received a call within 8 business
hours giving me updates.
First one was RTS for no real reason so they refunded the shipping on the first
label and off went the second without issue.
Third one was caught in a loop leaving and returning to the regional sorting
facility here in Cincinnati. Inquiry was filed at 1:36 on a Friday and it was
found, redirected and delivered in Florida on Monday. (!!!)
The second however was reported as stolen. The poor buyer had several other
packages coming from other Bricklink stores that day and they were stolen off
a truck in Los Angeles. I of course then refunded them and took up the insurance
claim with USPS, but you have to do that no sooner than 15 days and no later
than 60 days. I completely forgot about it until dealing with the third package
last weekend and it apparently goes by 60 days from the label creation
according to a message I got. I bought the label on a Saturday and sent it on
Monday which put me at 62 days. Oh well, file the claim and hope for the best.
No email came about a decision but low-and-behold, in the mail today was a check
for the claim. I've got to say, for as much as people beat up on the USPS
they've got some pretty amazing customer service.
Always need more positive USPS stories. It is so easy to forget how well something
is working until it stops and USPS is a perfect example. Love my postal workers!
In Shipping, Ziegelmeister writes:
Everything was going along swimmingly for me and then I had three problem shipments
over the past ~90 days.
I started an inquiry in all three cases and received a call within 8 business
hours giving me updates.
First one was RTS for no real reason so they refunded the shipping on the first
label and off went the second without issue.
Third one was caught in a loop leaving and returning to the regional sorting
facility here in Cincinnati. Inquiry was filed at 1:36 on a Friday and it was
found, redirected and delivered in Florida on Monday. (!!!)
The second however was reported as stolen. The poor buyer had several other
packages coming from other Bricklink stores that day and they were stolen off
a truck in Los Angeles. I of course then refunded them and took up the insurance
claim with USPS, but you have to do that no sooner than 15 days and no later
than 60 days. I completely forgot about it until dealing with the third package
last weekend and it apparently goes by 60 days from the label creation
according to a message I got. I bought the label on a Saturday and sent it on
Monday which put me at 62 days. Oh well, file the claim and hope for the best.
No email came about a decision but low-and-behold, in the mail today was a check
for the claim. I've got to say, for as much as people beat up on the USPS
they've got some pretty amazing customer service.
Everything was going along swimmingly for me and then I had three problem shipments
over the past ~90 days.
I started an inquiry in all three cases and received a call within 8 business
hours giving me updates.
First one was RTS for no real reason so they refunded the shipping on the first
label and off went the second without issue.
Third one was caught in a loop leaving and returning to the regional sorting
facility here in Cincinnati. Inquiry was filed at 1:36 on a Friday and it was
found, redirected and delivered in Florida on Monday. (!!!)
The second however was reported as stolen. The poor buyer had several other
packages coming from other Bricklink stores that day and they were stolen off
a truck in Los Angeles. I of course then refunded them and took up the insurance
claim with USPS, but you have to do that no sooner than 15 days and no later
than 60 days. I completely forgot about it until dealing with the third package
last weekend and it apparently goes by 60 days from the label creation
according to a message I got. I bought the label on a Saturday and sent it on
Monday which put me at 62 days. Oh well, file the claim and hope for the best.
No email came about a decision but low-and-behold, in the mail today was a check
for the claim. I've got to say, for as much as people beat up on the USPS
they've got some pretty amazing customer service.
Once you file the missing mail claim, things do work pretty quickly as you have
discovered. Glad all went well with this one.
USA, Ohio
Canada, Ontario
Australia, Victoria
