I also had a problem a few months ago with a buyer using a second account to
circumvent my stoplist. The help desk took about a week, but they deregistered
the second account. The second account couldn’t/didn’t leave negative feedback
but the help desk reply said to contact them if the buyer gave me any more troubles.
I don’t think they can leave negative feedback from that account once it’s deregistered.
If they do, you can ask the help desk to remove it.
If the order is unpaid, it can’t be marked as NSS, right? My buyer paid and I
fully refunded him promptly and left the order in cancelled status. I would leave
the order be, refund it if the buyer pays, wait for the help desk to… help.
Good luck Stuart!
In Help, Stuart9 writes:
Hi everyone,
Just received an unpaid order from a buyer who has opened a second account with
a small variation of name but new address.
I had an order from them that went well after quite a long discussion with photo's.
They have excellent feedback still under their other account.
A second order, again long with questions etc, agreed to buy, invoiced but no
communication or payment even after i e-mailed them.
Sadly due to first order and concerned I would get retaliatory feedback I chose
not to post negative feedback, more fool me.
Placed them on a my stop list as I didn't want all the messaging, request
for photo's etc only for them to just disappear.
They are again asking for photo's with this latest order.
My question is : can they post negative feedback if the accounts are merged and
I cancel the order.
I don’t think they will pay as they want photo’s first although they’ve placed
the order, I expect further e-mails though.
Presumably they would ask to cancel order or just not reply if they didn’t
like the images.
Just noticed that this account was opened close to the date of the first account
they used but not used as if it was deliberately set up as a back up but I could
be wrong.
In Help, Carissamiss writes:
I also had a problem a few months ago with a buyer using a second account to
circumvent my stoplist. The help desk took about a week, but they deregistered
the second account. The second account couldn’t/didn’t leave negative feedback
but the help desk reply said to contact them if the buyer gave me any more troubles.
I don’t think they can leave negative feedback from that account once it’s deregistered.
If they do, you can ask the help desk to remove it.
If the order is unpaid, it can’t be marked as NSS, right? My buyer paid and I
fully refunded him promptly and left the order in cancelled status. I would leave
the order be, refund it if the buyer pays, wait for the help desk to… help.
Good luck Stuart!
In Help, Stuart9 writes:
Hi everyone,
Just received an unpaid order from a buyer who has opened a second account with
a small variation of name but new address.
I had an order from them that went well after quite a long discussion with photo's.
They have excellent feedback still under their other account.
A second order, again long with questions etc, agreed to buy, invoiced but no
communication or payment even after i e-mailed them.
Sadly due to first order and concerned I would get retaliatory feedback I chose
not to post negative feedback, more fool me.
Placed them on a my stop list as I didn't want all the messaging, request
for photo's etc only for them to just disappear.
They are again asking for photo's with this latest order.
My question is : can they post negative feedback if the accounts are merged and
I cancel the order.
Or it could have been a second account to test shipping methods or shop functions,
which is permitted.
Russell fixed the situation, hooray! 🙂
In Help, Stuart9 writes:
Thank you for your reply, appreciated.
I don’t think they will pay as they want photo’s first although they’ve placed
the order, I expect further e-mails though.
Presumably they would ask to cancel order or just not reply if they didn’t
like the images.
Just noticed that this account was opened close to the date of the first account
they used but not used as if it was deliberately set up as a back up but I could
be wrong.
Yes, Russell was extremely quick and I thank him for that. 👍
I suspect the buyer will open another account or try something else.
In Help, Carissamiss writes:
Or it could have been a second account to test shipping methods or shop functions,
which is permitted.
Russell fixed the situation, hooray! 🙂
In Help, Stuart9 writes:
Thank you for your reply, appreciated.
I don’t think they will pay as they want photo’s first although they’ve placed
the order, I expect further e-mails though.
Presumably they would ask to cancel order or just not reply if they didn’t
like the images.
Just noticed that this account was opened close to the date of the first account
they used but not used as if it was deliberately set up as a back up but I could
be wrong.
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