Discussion Forum: Thread 360309

 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Jul 22, 2024 15:26
 Subject: USPS refund issue?
 Viewed: 125 times
 Topic: Shipping
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Ziegelmeister (624)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
A buyer recently had three BL packages stolen from a USPS truck. Unfortunately
mine was one of them.

It was shipped ground advantage which alleges $100 insurance; but when I put
the tracking number in on their refund page it's telling me:

The following tracking number(s) is not eligible for a refund: xxxbunchofnumbersxxx.
There are not any refundable extra services purchased on this label.


But it wasn't an extra service. Do you need to put in the content values
while buying the label? That's all I can come up with.
 Author: stranqe View Messages Posted By stranqe
 Posted: Jul 22, 2024 15:40
 Subject: (Cancelled)
 Viewed: 37 times
 Topic: Shipping
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stranqe (437)

Location:  USA, California
Member Since Contact Type Status
Jan 2, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks, Blocks & Beyond
(Cancelled)
 Author: stranqe View Messages Posted By stranqe
 Posted: Jul 22, 2024 15:42
 Subject: Re: USPS refund issue?
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 Topic: Shipping
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stranqe (437)

Location:  USA, California
Member Since Contact Type Status
Jan 2, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks, Blocks & Beyond
In Shipping, Ziegelmeister writes:
  A buyer recently had three BL packages stolen from a USPS truck. Unfortunately
mine was one of them.

It was shipped ground advantage which alleges $100 insurance; but when I put
the tracking number in on their refund page it's telling me:

The following tracking number(s) is not eligible for a refund: xxxbunchofnumbersxxx.
There are not any refundable extra services purchased on this label.


But it wasn't an extra service. Do you need to put in the content values
while buying the label? That's all I can come up with.

You need to file an insurance claim and not a refund. refunds are for postage
fee & services. what happened to your package is an insurance claim issue.
 Author: stranqe View Messages Posted By stranqe
 Posted: Jul 22, 2024 15:43
 Subject: Re: USPS refund issue?
 Viewed: 72 times
 Topic: Shipping
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stranqe (437)

Location:  USA, California
Member Since Contact Type Status
Jan 2, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks, Blocks & Beyond
In Shipping, stranqe writes:
  In Shipping, Ziegelmeister writes:
  A buyer recently had three BL packages stolen from a USPS truck. Unfortunately
mine was one of them.

It was shipped ground advantage which alleges $100 insurance; but when I put
the tracking number in on their refund page it's telling me:

The following tracking number(s) is not eligible for a refund: xxxbunchofnumbersxxx.
There are not any refundable extra services purchased on this label.


But it wasn't an extra service. Do you need to put in the content values
while buying the label? That's all I can come up with.

You need to file an insurance claim and not a refund. refunds are for postage
fee & services. what happened to your package is an insurance claim issue.

here's the USPS page for claims:

https://www.usps.com/help/claims.htm
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Jul 22, 2024 15:50
 Subject: Re: USPS refund issue?
 Viewed: 72 times
 Topic: Shipping
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Ziegelmeister (624)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Shipping, stranqe writes:
  In Shipping, stranqe writes:
  In Shipping, Ziegelmeister writes:
  A buyer recently had three BL packages stolen from a USPS truck. Unfortunately
mine was one of them.

It was shipped ground advantage which alleges $100 insurance; but when I put
the tracking number in on their refund page it's telling me:

The following tracking number(s) is not eligible for a refund: xxxbunchofnumbersxxx.
There are not any refundable extra services purchased on this label.


But it wasn't an extra service. Do you need to put in the content values
while buying the label? That's all I can come up with.

You need to file an insurance claim and not a refund. refunds are for postage
fee & services. what happened to your package is an insurance claim issue.

here's the USPS page for claims:

https://www.usps.com/help/claims.htm

Oh I see, I see. Thank you. Virgin territory for me.
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Jul 22, 2024 15:52
 Subject: Re: USPS refund issue?
 Viewed: 73 times
 Topic: Shipping
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Ziegelmeister (624)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
Looks like I have to wait 45 days even though we have the reply from the inquiry
after 18.
 Author: runner.caller View Messages Posted By runner.caller
 Posted: Jul 22, 2024 16:03
 Subject: Re: USPS refund issue?
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 Topic: Shipping
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runner.caller (2866)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Minifig Galore Store
In Shipping, Ziegelmeister writes:
  Looks like I have to wait 45 days even though we have the reply from the inquiry
after 18.

Unfortunately, government agencies don't do anything quickly.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jul 22, 2024 16:30
 Subject: Re: USPS refund issue?
 Viewed: 55 times
 Topic: Shipping
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1001bricks (55907)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Shipping, runner.caller writes:
  In Shipping, Ziegelmeister writes:
  Looks like I have to wait 45 days even though we have the reply from the inquiry
after 18.

Unfortunately, government agencies don't do anything quickly.

But some do!
 
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Jul 22, 2024 16:40
 Subject: Re: USPS refund issue?
 Viewed: 57 times
 Topic: Shipping
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Ziegelmeister (624)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Shipping, 1001bricks writes:
  In Shipping, runner.caller writes:
  In Shipping, Ziegelmeister writes:
  Looks like I have to wait 45 days even though we have the reply from the inquiry
after 18.

Unfortunately, government agencies don't do anything quickly.

But some do!

 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Jul 22, 2024 16:41
 Subject: (Cancelled)
 Viewed: 41 times
 Topic: Shipping
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Ziegelmeister (624)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
(Cancelled)
 Author: bb-207 View Messages Posted By bb-207
 Posted: Jul 23, 2024 06:46
 Subject: Re: USPS refund issue?
 Viewed: 54 times
 Topic: Shipping
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bb-207 (3573)

Location:  USA
Member Since Contact Type Status
Oct 1, 2000 Member Does Not Allow Contact Seller
No Longer RegisteredNo Longer Registered
Store Closed Store: store207
No Longer Registered
In Shipping, Ziegelmeister writes:
  A buyer recently had three BL packages stolen from a USPS truck. Unfortunately
mine was one of them.


How did you learn that three packages were stolen off the truck ?

Unless someone from USPS told you this, I would take it as hearsay.

Nita Rae