Discussion Forum: Thread 359365

 Author: klausunion View Messages Posted By klausunion
 Posted: Jun 25, 2024 18:49
 Subject: Refund for lost order
 Viewed: 159 times
 Topic: Selling
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klausunion (1518)

Location:  USA, California
Member Since Contact Type Status
Jan 13, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks 2 U
So I sold a pretty expensive set and it got lost in transit apparently. Luckily,
I insured it, so there's a whole process to go through with PriateShip, but
am wondering if I'm able to get my selling fees back from Bricklink, or how
does that work? I can't really find a way to mark it as refunded - I see
the column is there, but I can't click anything.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jun 25, 2024 19:53
 Subject: Re: Refund for lost order
 Viewed: 53 times
 Topic: Selling
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Nubs_Select (4756)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Selling, klausunion writes:
  So I sold a pretty expensive set and it got lost in transit apparently. Luckily,
I insured it, so there's a whole process to go through with PriateShip, but
am wondering if I'm able to get my selling fees back from Bricklink, or how
does that work? I can't really find a way to mark it as refunded - I see
the column is there, but I can't click anything.

once its refunded then click the "issue refund" button on the order to
"update" the order (if paid onsite) then mark it as unpaid and then cancel
it
 Author: klausunion View Messages Posted By klausunion
 Posted: Jun 25, 2024 21:44
 Subject: Re: Refund for lost order
 Viewed: 58 times
 Topic: Selling
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klausunion (1518)

Location:  USA, California
Member Since Contact Type Status
Jan 13, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks 2 U
Thank you!

In Selling, Nubs_Select writes:
  In Selling, klausunion writes:
  So I sold a pretty expensive set and it got lost in transit apparently. Luckily,
I insured it, so there's a whole process to go through with PriateShip, but
am wondering if I'm able to get my selling fees back from Bricklink, or how
does that work? I can't really find a way to mark it as refunded - I see
the column is there, but I can't click anything.

once its refunded then click the "issue refund" button on the order to
"update" the order (if paid onsite) then mark it as unpaid and then cancel
it
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jun 25, 2024 20:34
 Subject: Re: Refund for lost order
 Viewed: 57 times
 Topic: Selling
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peregrinator (1090)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Selling, klausunion writes:
  So I sold a pretty expensive set and it got lost in transit apparently. Luckily,
I insured it, so there's a whole process to go through with PriateShip, but
am wondering if I'm able to get my selling fees back from Bricklink, or how
does that work? I can't really find a way to mark it as refunded - I see
the column is there, but I can't click anything.

You have to go through the refund process, then you can update the payment status
to "Not Yet Paid," then you can cancel.
 Author: klausunion View Messages Posted By klausunion
 Posted: Jun 25, 2024 21:44
 Subject: Re: Refund for lost order
 Viewed: 56 times
 Topic: Selling
 Report:
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klausunion (1518)

Location:  USA, California
Member Since Contact Type Status
Jan 13, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks 2 U
Thank you!


In Selling, peregrinator writes:
  In Selling, klausunion writes:
  So I sold a pretty expensive set and it got lost in transit apparently. Luckily,
I insured it, so there's a whole process to go through with PriateShip, but
am wondering if I'm able to get my selling fees back from Bricklink, or how
does that work? I can't really find a way to mark it as refunded - I see
the column is there, but I can't click anything.

You have to go through the refund process, then you can update the payment status
to "Not Yet Paid," then you can cancel.