We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
Today we got a negative feedback from the buyer. Luckily the order is not cancelled.
I'd like to use NPB to protect our reputation. Could use some help for how
to start it please?
Thank you.
Sorry had to cancel the previous message because I forgot to erase buyer's
email address
Click "Report a Problem" and the NPB option should be on the next screen.
In Help, bahpstore writes:
We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
Today we got a negative feedback from the buyer. Luckily the order is not cancelled.
I'd like to use NPB to protect our reputation. Could use some help for how
to start it please?
Thank you.
Sorry had to cancel the previous message because I forgot to erase buyer's
email address
Click "Report a Problem" and the NPB option should be on the next screen.
Sorry I don't see it? Only cancellation
After 8 years and 20K+ orders I'm puzzled you don't know there's
a delay for opening an NPB!
Some of us just never use these types of punitive measures available here. Not
some mystery to solve. Try and view things from other perspectives beyond your
own, sometimes works my fine friend of the forest
After 8 years and 20K+ orders I'm puzzled you don't know there's
a delay for opening an NPB!
Sorry we never did NPB in 8 years and 30K+ orders.
That's VERY kind of you, congratulations, sincerely!
But on the other side, it may help the community to get rid off bad members.
3 NPBs completed and the buyer account is terminated.
Plus it protects you of non positives...
You mean I had to wait more time? Order is 2+ month old.
But on the other side, it may help the community to get rid off bad members.
3 NPBs completed and the buyer account is terminated.
Plus it protects you of non positives...
We always approve cancellation requests either via message or request itself.
Everyone makes mistakes. So if the buyer wait until Monday, we would have refunded
and cancelled. On a few orders buyer ghosted us, orders were not picked so not
much harm done. Sorry never thought from the community service angle before.
Is the payment status: "Not paid"?
The payment status is still "Paid" and I can't change it. So this
explained why I can't do NPB. Contacted support and waiting for resolution.
Thank you again.
But on the other side, it may help the community to get rid off bad members.
3 NPBs completed and the buyer account is terminated.
Plus it protects you of non positives...
We always approve cancellation requests either via message or request itself.
Everyone makes mistakes. So if the buyer wait until Monday, we would have refunded
and cancelled. On a few orders buyer ghosted us, orders were not picked so not
much harm done. Sorry never thought from the community service angle before.
Is the payment status: "Not paid"?
The payment status is still "Paid" and I can't change it. So this
explained why I can't do NPB. Contacted support and waiting for resolution.
Thank you again.
To update the payment status use the refund button on the orders details page
or if it doesn't update use the edit order button to change the payment status
to none.
To update the payment status use the refund button on the orders details page
or if it doesn't update use the edit order button to change the payment status
to none.
Can't do any of above. It might be it's different after buyer filed PayPal
claim.
We tried to issue refund through Bricklink first, even used "Buyer and Seller
agreed to cancel order" as reason and stated "Per buyer request".
We got error. Then refunded on PayPal and closed the claim. No idea how there
is a $17.47, pretty sure we tried full refund. I can't do anything about
this order after PayPal claim.
To update the payment status use the refund button on the orders details page
or if it doesn't update use the edit order button to change the payment status
to none.
Can't do any of above. It might be it's different after buyer filed PayPal
claim.
We tried to issue refund through Bricklink first, even used "Buyer and Seller
agreed to cancel order" as reason and stated "Per buyer request".
We got error. Then refunded on PayPal and closed the claim. No idea how there
is a $17.47, pretty sure we tried full refund. I can't do anything about
this order after PayPal claim.
Looks like you've only refunded the shipping without the $1.44 order amount.
Doesn't the send full refund button work?
Is there still an amount open on PayPal from the initial payment?
Looks like you've only refunded the shipping without the $1.44 order amount.
Doesn't the send full refund button work?
Is there still an amount open on PayPal from the initial payment?
No, that pending refund was there after we tried to refund in full on Bricklink
but errored out. We did full refund on PayPal and PayPal closed the case.
Looks like you've only refunded the shipping without the $1.44 order amount.
Doesn't the send full refund button work?
Is there still an amount open on PayPal from the initial payment?
No, that pending refund was there after we tried to refund in full on Bricklink
but errored out. We did full refund on PayPal and PayPal closed the case.
No it isn't. But you got me thinking and found out it equals the PayPal fee.
So we lost -$1.43 and got a whole lot of trouble from the buyer. At least one
mystery solved.
No it isn't. But you got me thinking and found out it equals the PayPal fee.
So we lost -$1.43 and got a whole lot of trouble from the buyer. At least one
mystery solved.
Yeah, that sounds right then since they no longer return the fee for a refunded
transaction.
No it isn't. But you got me thinking and found out it equals the PayPal fee.
So we lost -$1.43 and got a whole lot of trouble from the buyer. At least one
mystery solved.
If PayPal keeps their fee, it probably should be added to amount to refund.
For PayPal you've fully refunded, case closed, but according to Bricklink
it's exactly the amount the buyer didn't received as your Order Details
page screenshot reads "Pending partial refund" and "to buyer
$17,47".
No it isn't. But you got me thinking and found out it equals the PayPal fee.
So we lost -$1.43 and got a whole lot of trouble from the buyer. At least one
mystery solved.
If PayPal keeps their fee, it probably should be added to amount to refund.
For PayPal you've fully refunded, case closed, but according to Bricklink
it's exactly the amount the buyer didn't received as your Order Details
page screenshot reads "Pending partial refund" and "to buyer
$17,47".
I'm 100% sure the buyer got full amount $18.90. It's likely Bricklink
bug that amount is shown.
The refund attempt FAILED through Bricklink. Maybe that's the reason
it said pending now.
But on the other side, it may help the community to get rid off bad members.
3 NPBs completed and the buyer account is terminated.
Plus it protects you of non positives...
We always approve cancellation requests either via message or request itself.
Everyone makes mistakes. So if the buyer wait until Monday, we would have refunded
and cancelled. On a few orders buyer ghosted us, orders were not picked so not
much harm done. Sorry never thought from the community service angle before.
Is the payment status: "Not paid"?
The payment status is still "Paid" and I can't change it. So this
explained why I can't do NPB. Contacted support and waiting for resolution.
Thank you again.
We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
Today we got a negative feedback from the buyer. Luckily the order is not cancelled.
I'd like to use NPB to protect our reputation. Could use some help for how
to start it please?
Thank you.
Sorry had to cancel the previous message because I forgot to erase buyer's
email address
Really sorry to see such here.
From feedback left, it seems the member is recently having to handling their
own demons and letting it spill over onto others.
Maybe you or the other recently slammed member, get with the person behind the
profile? At least give it a single shot. You can always run the NPB if unsuccessful.
From both strikes, they seem to want comms
From feedback left, it seems the member is recently having to handling their
own demons and letting it spill over onto others.
Maybe you or the other recently slammed member, get with the person behind the
profile? At least give it a single shot. You can always run the NPB if unsuccessful.
From both strikes, they seem to want comms
We decided not arguing with buyers about feedback after one bad incident.
Time and energy is better used on improve our services. Put buyer on our stop
list and move on. This one is so wrong and I had to spend some time to make it
right.
From feedback left, it seems the member is recently having to handling their
own demons and letting it spill over onto others.
Maybe you or the other recently slammed member, get with the person behind the
profile? At least give it a single shot. You can always run the NPB if unsuccessful.
From both strikes, they seem to want comms
We decided not arguing with buyers about feedback after one bad incident.
Time and energy is better used on improve our services. Put buyer on our stop
list and move on. This one is so wrong and I had to spend some time to make it
right.
We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
Today we got a negative feedback from the buyer. Luckily the order is not cancelled.
I'd like to use NPB to protect our reputation. Could use some help for how
to start it please?
Thank you.
Sorry had to cancel the previous message because I forgot to erase buyer's
email address
That buyer looks like a disaster. I hope BL can help you with this!
~Jen
We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
I don't think you can NPB, as they paid and there is a record that they paid.
We had a buyer ordered with instant checkout knowing all the cost, then filed
PayPal claim on the same day of payment claim order not received,
16 minuets after sending us message on a Sunday evening.
We refunded it on PayPal, put the buyer on our stop list and thought this is
it.
Today we got a negative feedback from the buyer. Luckily the order is not cancelled.
I'd like to use NPB to protect our reputation. Could use some help for how
to start it please?
Thank you.
Sorry had to cancel the previous message because I forgot to erase buyer's
email address
Just cancel the order. The buyer requested it kind by messaging you.
Just cancel the order. The buyer requested it kind by messaging you.
We would if he gave us time to do so.
The buyer filed a PayPal claim 16 minuets after sending us message on
a Sunday evening.
After the PayPal claim, we won't able to do a normal refund through Bricklink,
won't able to change payment status and won't able to cancel a still
Paid order.
USA, Virginia
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France, Provence-Alpes-Côte d'Azur
Netherlands, Gelderland
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United Kingdom, England
Belgium
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