Discussion Forum: Thread 358803

 Author: Excavator96 View Messages Posted By Excavator96
 Posted: Jun 9, 2024 01:17
 Subject: How do you cancel a paid order
 Viewed: 116 times
 Topic: Selling
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Excavator96 (1089)

Location:  Australia, Victoria
Member Since Contact Type Status
Dec 12, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MELBBRiX
im going crazy....how do you cancel and order i dont want to supply this order
because i didnt get a chance to quote on it ......but it has been paid...please
help someone...lol
 Author: Hal8472 View Messages Posted By Hal8472
 Posted: Jun 9, 2024 07:13
 Subject: Re: How do you cancel a paid order
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 Topic: Selling
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Hal8472 (342)

Location:  Canada, Ontario
Member Since Contact Type Status
Oct 29, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Nifty Bricks
In Selling, Excavator96 writes:
  im going crazy....how do you cancel and order i dont want to supply this order
because i didnt get a chance to quote on it ......but it has been paid...please
help someone...lol

Refund
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jun 9, 2024 07:31
 Subject: Re: How do you cancel a paid order
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 Topic: Selling
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peregrinator (1101)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Selling, Excavator96 writes:
  im going crazy....how do you cancel and order i dont want to supply this order
because i didnt get a chance to quote on it ......but it has been paid...please
help someone...lol

Can I ask how it got paid without you quoting on it? Didn't you send an invoice?
 Author: Familybuild View Messages Posted By Familybuild
 Posted: Jun 9, 2024 08:44
 Subject: Re: How do you cancel a paid order
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 Topic: Selling
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Familybuild (198)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 16, 2022 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: FamilyBuilds
In Selling, Excavator96 writes:
  im going crazy....how do you cancel and order i dont want to supply this order
because i didnt get a chance to quote on it ......but it has been paid...please
help someone...lol

Honestly i think you should send out the order and take the shipping loss.

Having instant checkout available, with wrong shipping cost is a mistake on your
end.

Obvious you should either turn it completly off , or atleast untill the shipping
cost are correctly implemented. But on the current order , i think you should
take the loss.

As this is a mistake originated not with the customer.

Best wishes

FamilyBuilds
 Author: Familybuild View Messages Posted By Familybuild
 Posted: Jun 9, 2024 08:47
 Subject: Re: How do you cancel a paid order
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 Topic: Selling
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Familybuild (198)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 16, 2022 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: FamilyBuilds
Also i forgot to add:

If you do decide to cancel , giving the said reason:
The customer can leave feedback on the canceld order, a neutral or negative might
be expected.

Best wishes
 Author: Excavator96 View Messages Posted By Excavator96
 Posted: Jun 10, 2024 02:47
 Subject: Re: How do you cancel a paid order
 Viewed: 66 times
 Topic: Selling
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Excavator96 (1089)

Location:  Australia, Victoria
Member Since Contact Type Status
Dec 12, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MELBBRiX
Hi guys
Ty all for your help and advise but I figured out what my problem was.
The status of the order must be changed from paid to packed or ready...
I hope this help others ...
Ty again
FRANK
MELBBRIX