I have a customer who asked for photo’s of items and ordered a few days later.
The order was paid for and the items dispatched, no acknowledgement of receipt
or feedback received.
In the middle of this they order again, Manual invoice sent as there was an issue
with automatic invoice, no dimensions for items, but no response, several polite
enquiries for payment later they hadn’t bothered to reply.
Eventually they do reply, apologise for not paying, they thought they had and
hadn’t checked messages here or on their e-mail address.
A promise was made to pay the following day but many days later, no payment or
contact despite another message from myself, polite as were all my messages.
Obviously I should have started a NPB before now but I like to give people benefit
of the doubt and trust things will work out.
I’ve now been waiting 3 weeks and need to start an NPB but expect a negative
feedback on the first order in response to my action.
Presumably I couldn’t get it removed as it would relate to another order which
was paid.
I suppose another option is to offer to cancel the order but I probably won’t
get any response.
Just sitting here scratching my head wondering about best option.
I have a customer who asked for photo’s of items and ordered a few days later.
The order was paid for and the items dispatched, no acknowledgement of receipt
or feedback received.
In the middle of this they order again, Manual invoice sent as there was an issue
with automatic invoice, no dimensions for items, but no response, several polite
enquiries for payment later they hadn’t bothered to reply.
Eventually they do reply, apologise for not paying, they thought they had and
hadn’t checked messages here or on their e-mail address.
A promise was made to pay the following day but many days later, no payment or
contact despite another message from myself, polite as were all my messages.
Obviously I should have started a NPB before now but I like to give people benefit
of the doubt and trust things will work out.
I’ve now been waiting 3 weeks and need to start an NPB but expect a negative
feedback on the first order in response to my action.
Presumably I couldn’t get it removed as it would relate to another order which
was paid.
I suppose another option is to offer to cancel the order but I probably won’t
get any response.
Just sitting here scratching my head wondering about best option.
Canceling the order still leaves you open to 2 negative feedbacks (one for each
order).
You could wait until order 1 purges (6 months from the order date) and then start
the NPB on order 2. However, order 2's inventory is tied up unless you relist
and risk someone else buying it.
I would base the decision on what order 2's inventory is. If order 2 = low
value pieces I had plenty of I would wait. If order 2 = high-value pieces I would
open the NPB now.
I have a customer who asked for photo’s of items and ordered a few days later.
The order was paid for and the items dispatched, no acknowledgement of receipt
or feedback received.
In the middle of this they order again, Manual invoice sent as there was an issue
with automatic invoice, no dimensions for items, but no response, several polite
enquiries for payment later they hadn’t bothered to reply.
Eventually they do reply, apologise for not paying, they thought they had and
hadn’t checked messages here or on their e-mail address.
A promise was made to pay the following day but many days later, no payment or
contact despite another message from myself, polite as were all my messages.
Obviously I should have started a NPB before now but I like to give people benefit
of the doubt and trust things will work out.
I’ve now been waiting 3 weeks and need to start an NPB but expect a negative
feedback on the first order in response to my action.
Presumably I couldn’t get it removed as it would relate to another order which
was paid.
I suppose another option is to offer to cancel the order but I probably won’t
get any response.
Just sitting here scratching my head wondering about best option.
I would send a friendly reminder message about the outstanding payment whilst
at the same time mentioning that they are welcome to cancel if they are no longer
interested. In fact I always do this first and I only follow it up with a NPB
if I don't hear anything back after a few days from messaging.
Either way I feel it would have to be a pretty unreasonable buyer to leave a
negative when you've only shown yourself to be accommodating towards them.
As long as they can see that you tried to reach out I think that should be enough
for them to accept any responsibility that may come from receiving an NPB.
However if your really worried I guess you could advise the buyer that you've
cancelled their order without penalizing them with a NPB and that they are welcome
to re-order again should they still require the parts
Personally I really hate poor communication and would just finish up with opening
the NPB if I was to hear nothing back! I don't mind people changing their
mind but when messages go unanswered it just shows a lack of respect for peoples
time
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
USA, New Jersey