Hello guys,
We have been selling on Bricklink for over 7 years now and unfortunately we recently
received two NSSs which resulted in our shop being shut down three days ago.
The orders were successfully delivered.
A tracking number that records the whole, is available.
One of the buyers also lifted his NSS shortly after the lockdown.
I contacted Bricklink via the help desk as well as via e-mail (blservice@...)
Unfortunately, so far, no response..
We have to pay our employees, rent and upcoming bills, which makes the sales
here on the platform essential for us.
Stupidly, I only found out now, after 7 years, that we could have contacted Bricklink
to have them remove the NSS.
Well, you always learn something new..
If anyone has a hint on how we can solve this as soon as possible, I'd really
appreciate it.
they solved my problem with NSS quite quickly on this email:
bricklink@support.lego.com
In Help, Luxurybricks writes:
Hello guys,
We have been selling on Bricklink for over 7 years now and unfortunately we recently
received two NSSs which resulted in our shop being shut down three days ago.
The orders were successfully delivered.
A tracking number that records the whole, is available.
One of the buyers also lifted his NSS shortly after the lockdown.
I contacted Bricklink via the help desk as well as via e-mail (blservice@...)
Unfortunately, so far, no response..
We have to pay our employees, rent and upcoming bills, which makes the sales
here on the platform essential for us.
Stupidly, I only found out now, after 7 years, that we could have contacted Bricklink
to have them remove the NSS.
Well, you always learn something new..
If anyone has a hint on how we can solve this as soon as possible, I'd really
appreciate it.
I'm in a similar situation too, for slightly different reasons, and would
also like to apologise to all of our valued customers, and the community too
for getting it wrong this time...
I unfortunately got called away to take care of a family emergency, and needed
to travel abroad at short notice. It was supposed to be for a few days, which
turned into almost a month..
My partner did her best to try keep up with picking orders which included a bit
of a backlog too.. She was however totally overwhelmed with trying to keep the
orders correctly picked and shipped. She struggled a little as there were many
parts she couldn’t find at first, and was left exhausted picking literally round
the clock, to get orders out as fast as we usually do.
I have to admit, I should have temporarily closed the store for a little while,
but I was anticipating getting back to work much quicker..
All said, I’m back now, and rectified a few things to try get us back on track.
As tough as things have been for us recently, we’ll always correct any of our
mistakes. Rest assured that any issues will be resolved!
After reading the other recent post for store suspension, we've definitely
learnt a few ways of avoiding this in the future.. (e.g. auto store-close after
xx days - thank you to user 1001pizzas for the few brutal but honest tips).
I did also find another feature which might be new as I've not come across
it before - close the store choosing the drop-down reason "I am catching
up on orders".
Does that message show up somewhere when going to a closed store?! I can't
currently test it
All said, we hope we can get the store back open real soon, as I'm currently
walking around clueless as there's no orders to pick!!
... just MyTwoPence Bricks
In Help, Luxurybricks writes:
Hello guys,
We have been selling on Bricklink for over 7 years now and unfortunately we recently
received two NSSs which resulted in our shop being shut down three days ago.
The orders were successfully delivered.
A tracking number that records the whole, is available.
One of the buyers also lifted his NSS shortly after the lockdown.
I contacted Bricklink via the help desk as well as via e-mail (blservice@...)
Unfortunately, so far, no response..
We have to pay our employees, rent and upcoming bills, which makes the sales
here on the platform essential for us.
Stupidly, I only found out now, after 7 years, that we could have contacted Bricklink
to have them remove the NSS.
Well, you always learn something new..
If anyone has a hint on how we can solve this as soon as possible, I'd really
appreciate it.
After reading the other recent post for store suspension, we've definitely
learnt a few ways of avoiding this in the future.. (e.g. auto store-close after
xx days - thank you to user 1001pizzas for the few brutal but honest tips).
Great username! I should have thought of that
I did also find another feature which might be new as I've not come across
it before - close the store choosing the drop-down reason "I am catching
up on orders".
Does that message show up somewhere when going to a closed store?! I can't
currently test it
Yes, it closes your store so no one can shop unless they have a password which
you can include in the message. It hides all of your items from searches so people
can only place orders if they know of your store and directly go to it and enter
in the password. You can add a note that says something like “currently overloaded
on orders, expect a X day/week delay before orders are shipped” or something
so if the buyer reads the message for the password they will know what’s happening
All said, we hope we can get the store back open real soon, as I'm currently
walking around clueless as there's no orders to pick!!
After reading the other recent post for store suspension, we've definitely
learnt a few ways of avoiding this in the future.. (e.g. auto store-close after
xx days - thank you to user 1001pizzas for the few brutal but honest tips).
Great username! I should have thought of that
You can have it!! I may have got the name a little mixed up
I often read posts in the forum, but always end up ordering a pizza when I get
to the the bit where they go off topic ...
After seeing your profile pic, I can put a name to the pizza.. thx Nubs
All said, we hope we can get the store back open real soon, as I'm currently
walking around clueless as there's no orders to pick!!
... just MyTwoPence Bricks
Hopefully you can reopen soon!
I hope so too! Just waiting on the Help Desk to... errrrm... help?
After reading the other recent post for store suspension, we've definitely
learnt a few ways of avoiding this in the future.. (e.g. auto store-close after
xx days - thank you to user 1001pizzas for the few brutal but honest tips).
Great username! I should have thought of that
You can have it!! I may have got the name a little mixed up
I often read posts in the forum, but always end up ordering a pizza when I get
to the the bit where they go off topic ...
After seeing your profile pic, I can put a name to the pizza.. thx Nubs
🍕🍕🍕🍕!!
All said, we hope we can get the store back open real soon, as I'm currently
walking around clueless as there's no orders to pick!!
... just MyTwoPence Bricks
Hopefully you can reopen soon!
I hope so too! Just waiting on the Help Desk to... errrrm... help?
In theory you should just need to send them proof of shipping/refunds of the
completed NSS’s and with some patience you should hopefully be reopened. In the
meantime perhaps have some pizza
Germany, Hamburg
Czech Republic, Středočeský Kraj
United Kingdom, England
Canada, Ontario
