Trying to close a fraudulent NSS claim, but when I submit a helpdesk ticket I
don’t get any confirmation email. It’s been over 24 hours. Is there anything
I can do? If I recall correctly the helpdesk often has issues with confirming
tickets but I don’t remember what the bypass was
I don't think they're even trying anymore. I submitted one months ago
and have never received any email or ticket number. My problem was a minor one,
so it could be that they're swamped and are only taking care of the major
problems.
Trying to close a fraudulent NSS claim, but when I submit a helpdesk ticket I
don’t get any confirmation email. It’s been over 24 hours.
What's really funny is that yours buyers say exactly the same about you!
Extracts:
No reply from seller a week after contact
Seller is very slow to respons to emails and messages.
Some issues with ... communication; took a month to resolve.
... but there was poor communication
... ignored 2 messages sent in that time
... did not reply to messages
No response to first message.
Is there anything I can do?
Maybe fix the problem above, and you won't need help desk anymore?
Apart this - YES, help desk seems slower than ever and/or dysfunctionning.
Anyway, you've got time to change things, see it positively?
USA, Illinois
France, Provence-Alpes-Côte d'Azur
Austria, Wien