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Discussion Forum: Thread 356564

Author:

Poncke

Posted:

Apr 17, 2024 06:13

Subject:

Sent an email to support 2.5 months ago

Viewed:

160 times

Topic:

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Poncke (107)

Location:

Ireland, Meath

Member Since

Contact

Type

Status

Oct 30, 2021

Seller

Store: Hobby Brix

I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?

Author:

minifig.only

Posted:

Apr 17, 2024 06:30

Subject:

Re: Sent an email to support 2.5 months ago

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minifig.only (454)

Location:

Germany, Mecklenburg-Vorpommern

Member Since

Contact

Type

Status

Jun 5, 2016

Seller

Store: My Brick Stuff

Same here:
https://www.bricklink.com/message.asp?ID=1464936
https://www.bricklink.com/message.asp?ID=1464899
https://www.bricklink.com/message.asp?ID=1464879
https://www.bricklink.com/message.asp?ID=1457362
https://www.bricklink.com/message.asp?ID=1460868
https://www.bricklink.com/message.asp?ID=1464889

and many more

Author:

Poncke

Posted:

Apr 17, 2024 06:42

Subject:

Re: Sent an email to support 2.5 months ago

Viewed:

112 times

Topic:

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BrickLink
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Poncke (107)

Location:

Ireland, Meath

Member Since

Contact

Type

Status

Oct 30, 2021

Seller

Store: Hobby Brix

In Help, minifig.only writes:

Same here:

and many more

Well, thanks, found this bricklink@support.lego.com

Sent an email and got a ticket number. At least thats something

Author:

change

Posted:

May 18, 2024 01:19

Subject:

Re: Sent an email to support 2.5 months ago

Viewed:

63 times

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change (7892)

Location:

USA, California

Member Since

Contact

Type

Status

Nov 29, 2005

Seller

Store: MyOlegSite

I sent an email there and NO ticket.
My first email to them was in January

In Help, Poncke writes:

In Help, minifig.only writes:

Same here:

and many more

Well, thanks, found this bricklink@support.lego.com

Sent an email and got a ticket number. At least thats something

Author:

randyf

Posted:

Apr 17, 2024 12:29

Subject:

Re: Sent an email to support 2.5 months ago

Viewed:

75 times

Topic:

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randyf (447)

Location:

USA, Ohio

Member Since

Contact

Type

Status

Sep 16, 2009

Seller

Store: The Bricking Spectre

In Help, Poncke writes:

I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?

I wouldn't worry about it too much. Help is on the way.

https://www.bricklink.com/message.asp?ID=1442600

Author:

Poncke

Posted:

Apr 17, 2024 14:01

Subject:

Re: Sent an email to support 2.5 months ago

Viewed:

63 times

Topic:

Report:

BrickLink
ID Card

Poncke (107)

Location:

Ireland, Meath

Member Since

Contact

Type

Status

Oct 30, 2021

Seller

Store: Hobby Brix

In Help, randyf writes:

In Help, Poncke writes:

I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?

I wouldn't worry about it too much. Help is on the way.

https://www.bricklink.com/message.asp?ID=1442600

I logged a ticket there and went into a dark hole