| Discussion Forum: Thread 356511 |
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| | | Author: | connectbrick  | | Posted: | Apr 16, 2024 06:53 | | Subject: | Help desk not responding | | Viewed: | 163 times | | Topic: | General | |
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| How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
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| | | | | Author: | uticabrix | | Posted: | Apr 16, 2024 09:00 | | Subject: | Re: Help desk not responding | | Viewed: | 57 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service. 
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| | | | | | | Author: | Swatson217 | | Posted: | Apr 16, 2024 10:59 | | Subject: | Re: Help desk not responding | | Viewed: | 45 times | | Topic: | General | |
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| I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
| | In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
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| | | | | | | | | Author: | randyf | | Posted: | Apr 16, 2024 13:17 | | Subject: | Re: Help desk not responding | | Viewed: | 55 times | | Topic: | General | |
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| https://www.bricklink.com/message.asp?ID=1442600
In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
| | In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 16, 2024 13:20 | | Subject: | Re: Help desk not responding | | Viewed: | 44 times | | Topic: | General | |
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| In General, randyf writes:
Yay!
After this mutation we've got the Darwin-award-winning BrickLink Customer
Service!
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Apr 16, 2024 18:56 | | Subject: | Re: Help desk not responding | | Viewed: | 34 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, randyf writes:
Yay!
After this mutation we've got the Darwin-award-winning BrickLink Customer
Service!
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I do not see any problem /s
Oldie but a good one: http://v4ei.com/comics/2019/11/no-problem.php
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| | | | | | | | | | | | | Author: | UTLF | | Posted: | Apr 16, 2024 19:01 | | Subject: | Re: Help desk not responding | | Viewed: | 42 times | | Topic: | General | |
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| | | After this mutation we've got the Darwin-award-winning BrickLink Customer Service!
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Along with the award, each member of Bricklink staff will receive a fancy helmet
& a personal chauffeur to drive them around in a luxury "party" bus!
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| | | | | | | | | | | Author: | Swatson217 | | Posted: | Apr 16, 2024 15:19 | | Subject: | Re: Help desk not responding | | Viewed: | 35 times | | Topic: | General | |
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| 👆EXACTLY!
In General, randyf writes:
| | https://www.bricklink.com/message.asp?ID=1442600
In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
| | In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
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| | | | | | | | | Author: | zorbanj | | Posted: | Apr 16, 2024 14:13 | | Subject: | Re: Help desk not responding | | Viewed: | 42 times | | Topic: | General | |
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| In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
|
Or, corporate will conclude that the BL fees charged are too low and raise them
to "improve" service.
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| | | | | | | Author: | zorbanj | | Posted: | Apr 16, 2024 14:11 | | Subject: | Re: Help desk not responding | | Viewed: | 41 times | | Topic: | General | |
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| In General, uticabrix writes:
| |
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
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You have ~ $20,000 of Bricklink sales per month?
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| | | | | | | | | Author: | uticabrix | | Posted: | Apr 16, 2024 14:17 | | Subject: | Re: Help desk not responding | | Viewed: | 48 times | | Topic: | General | |
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| In General, zorbanj writes:
| | In General, uticabrix writes:
| |
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
You have ~ $20,000 of Bricklink sales per month?
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Just above that yes
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| | | | | | | | | Author: | 1001bricks | | Posted: | Apr 16, 2024 15:00 | | Subject: | Re: Help desk not responding | | Viewed: | 40 times | | Topic: | General | |
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| In General, zorbanj writes:
| | In General, uticabrix writes:
| |
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
You have ~ $20,000 of Bricklink sales per month?
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They're Highlighted stores
https://www.bricklink.com/browse.asp
Imagine the Featured ones...
But too bad we're not paid for posts in forum; I'd be wealthy
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Apr 19, 2024 09:23 | | Subject: | Re: Help desk not responding | | Viewed: | 35 times | | Topic: | General | |
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| In General, 1001bricks writes:
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But too bad we're not paid for posts in forum; I'd be wealthy
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Yes!
Too bad more users don't post here. I think most of the userbase doesn't
know that the forum exists and I wish BL would highlight it more.
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| | | | | Author: | connectbrick | | Posted: | Apr 19, 2024 07:14 | | Subject: | Re: Help desk not responding | | Viewed: | 36 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
Can an admin please look at this.
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| | | | | Author: | change | | Posted: | Apr 20, 2024 18:17 | | Subject: | Re: Help desk not responding | | Viewed: | 39 times | | Topic: | General | |
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| I'm waiting for an answer for 2 months to remove one nss.
I don't know what else to do.
In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
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| | | | | Author: | jennnifer | | Posted: | Apr 21, 2024 11:44 | | Subject: | Re: Help desk not responding | | Viewed: | 60 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
Whatever Help Desk 'upgrades' they did that switched us to a ticketless
system did our community a real disservice. People rely on this site for their
income and shouldn't have to resort to posting in the Forum to get a reliable
response.
BrickLink please fix this.
Thanks,
~Jen
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United Kingdom, England
Germany, Mecklenburg-Vorpommern
USA, New York
France, Provence-Alpes-Côte d'Azur
Canada, British Columbia
