How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
In General, bricksinbloom writes:
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
In General, bricksinbloom writes:
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
In General, bricksinbloom writes:
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
Or, corporate will conclude that the BL fees charged are too low and raise them
to "improve" service.
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
I'm waiting for an answer for 2 months to remove one nss.
I don't know what else to do.
In General, bricksinbloom writes:
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
Whatever Help Desk 'upgrades' they did that switched us to a ticketless
system did our community a real disservice. People rely on this site for their
income and shouldn't have to resort to posting in the Forum to get a reliable
response.
United Kingdom, England
Germany, Mecklenburg-Vorpommern
USA, New York
France, Provence-Alpes-Côte d'Azur
Canada, British Columbia