| Discussion Forum: Thread 355484 |
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| | | Author: | JusTiCe8  | | Posted: | Mar 26, 2024 07:48 | | Subject: | BL refund (as buyer) not received | | Viewed: | 126 times | | Topic: | Problem Order | |
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| Hi,
I have an order and following a little issue, seller have issued a refund through
BL.
On the order page, there is a refund frame with the amount.
But, as I've paid using paypal outside BL, I guess refund cannot be
done but there is no error reported, seller's account have been debited the
amount and it looks like to have gone into nowhere ! I didn't receive any
communication from BL for now on this matter.
If someone at BL wish to help, order is 24614935.
Any help will be much appreciated.
Regards.
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| | | | | Author: | peregrinator | | Posted: | Mar 26, 2024 08:36 | | Subject: | Re: BL refund (as buyer) not received | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Problem Order, JusTiCe8 writes:
| | Hi,
I have an order and following a little issue, seller have issued a refund through
BL.
On the order page, there is a refund frame with the amount.
But, as I've paid using paypal outside BL, I guess refund cannot be
done but there is no error reported
|
The seller has to issue a refund through PayPal, since it was paid offsite I
don't think there is anything BL can do.
| | seller's account have been debited the
amount and it looks like to have gone into nowhere
|
I doubt the seller's PayPal account has been debited - for offsite payments
BL only records the refund, it doesn't process any refund.
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| | | | | Author: | yorbrick | | Posted: | Mar 26, 2024 08:42 | | Subject: | Re: BL refund (as buyer) not received | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, JusTiCe8 writes:
| | Hi,
I have an order and following a little issue, seller have issued a refund through
BL.
On the order page, there is a refund frame with the amount.
But, as I've paid using paypal outside BL, I guess refund cannot be
done but there is no error reported, seller's account have been debited the
amount and it looks like to have gone into nowhere ! I didn't receive any
communication from BL for now on this matter.
If someone at BL wish to help, order is 24614935.
Any help will be much appreciated.
Regards.
|
Bricklink cannot help you here. If it was paid outside of Bricklink, the refund
has to be done via PayPal and not via Bricklink. Even if it was done via onsite
payment, Bricklink would not be able to refund you, it would still need to be
initiated by the seller.
How do you know that the seller's account has been debited?
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| | | | | | | Author: | JusTiCe8 | | Posted: | Mar 27, 2024 10:24 | | Subject: | Re: BL refund (as buyer) not received | | Viewed: | 28 times | | Topic: | Problem Order | |
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| Thanks for your replies.
In Problem Order, yorbrick writes:
| | Bricklink cannot help you here. If it was paid outside of Bricklink, the refund
has to be done via PayPal and not via Bricklink. Even if it was done via onsite
payment, Bricklink would not be able to refund you, it would still need to be
initiated by the seller.
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ok
| | How do you know that the seller's account has been debited?
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This is what he told me.
Anyway, I've explained the situation and get an actual refund through paypal.
Regards.
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France, Île-de-France
USA, New Jersey
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