Discussion Forum: Thread 355385

 Author: Steinchendealer View Messages Posted By Steinchendealer
 Posted: Mar 23, 2024 09:33
 Subject: NSS is not deleted, BL is not responding
 Viewed: 173 times
 Topic: Help
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Steinchendealer (9331)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Jun 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Steinchendealer
Hello everyone,

Maybe you can help me. We have a customer who opened an NSS on February 4th with
the reason that the goods had not been delivered.

According to DHL, the shipment was delivered, the customer does not respond to
messages and does not delete them.

I have already written several times under the link https://www.bricklink.com/helpDesk.asp
that the NSS should please be deleted.

Customer doesn't respond, Bricklink doesn't respond and we're constantly
on the verge of closing our shop if anyone else starts doing this.

Are there other ways to contact Bricklink?

Best regards
 Author: minifig.only View Messages Posted By minifig.only
 Posted: Mar 23, 2024 10:28
 Subject: Re: NSS is not deleted, BL is not responding
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minifig.only (454)

Location:  Germany, Mecklenburg-Vorpommern
Member Since Contact Type Status
Jun 5, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: My Brick Stuff
I've been waiting for over 3 months now.
Read my post from Mar 1.
https://www.bricklink.com/message.asp?ID=1457362
Nobody answers.

@Admin_Russell
Can a Bricklink admin take a statement on this?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Mar 23, 2024 13:09
 Subject: Re: NSS is not deleted, BL is not responding
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1001bricks (55527)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, SteinchendeaIer writes:
  Customer doesn't respond, Bricklink doesn't respond and we're constantly
on the verge of closing our shop if anyone else starts doing this.

Alternatively, the reason your shop is in danger could also be the quality, quantity
and service concerns your too many non positive feedbacks apparently show?

I don't know... that's just an idea.
 Author: tknorr View Messages Posted By tknorr
 Posted: Mar 23, 2024 19:38
 Subject: Re: NSS is not deleted, BL is not responding
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tknorr (272)

Location:  USA, Arizona
Member Since Contact Type Status
Dec 19, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Avalon Street Bricks
I appreciate the heads up. Had fun reading the OP's feedback history.

In Help, 1001bricks writes:
  In Help, SteinchendeaIer writes:
  Customer doesn't respond, Bricklink doesn't respond and we're constantly
on the verge of closing our shop if anyone else starts doing this.

Alternatively, the reason your shop is in danger could also be the quality, quantity
and service concerns your too many non positive feedbacks apparently show?

I don't know... that's just an idea.