Discussion Forum: Thread 354996 |
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| | Author: | MoodyShoebill | Posted: | Mar 14, 2024 08:42 | Subject: | (Cancelled) | Viewed: | 54 times | Topic: | Technical Issues | |
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| (Cancelled) |
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| | | | Author: | jbroman | Posted: | Mar 14, 2024 08:58 | Subject: | Re: Refund for order | Viewed: | 53 times | Topic: | Technical Issues | |
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| In Technical Issues, MoodyShoebill writes:
| Hello guys,
please help, I'm quite new here.
I listed wrong version of an item and notice it right before sending it to buyer.
I offer that item for free but the other version is not needed by buyer so I
need to do my first refund as a seller.
I see there is "issue refund" in order field but it says there is technical
problem and I can't proccess the payment. I could do refund on PayPal but
theres less money cause of the fees.
Please anyone can help what to do? I already made support ticket but I don't
want to let the buyer wait for her money because of my mistake. Maybe anyone
here experienced the same issue before?
Thank you so much!
Michal from OverTheHills
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Double check on PayPal if the refund went through.
I’ve had that error as well but it still worked.
I ended up refunding twice.
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| | | | Author: | Dino | Posted: | Mar 14, 2024 09:23 | Subject: | Re: Refund for order | Viewed: | 35 times | Topic: | Technical Issues | |
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| In Technical Issues, MoodyShoebill writes:
| Hello guys,
please help, I'm quite new here.
I listed wrong version of an item and notice it right before sending it to buyer.
I offer that item for free but the other version is not needed by buyer so I
need to do my first refund as a seller.
I see there is "issue refund" in order field but it says there is technical
problem and I can't proccess the payment. I could do refund on PayPal but
theres less money cause of the fees.
Please anyone can help what to do? I already made support ticket but I don't
want to let the buyer wait for her money because of my mistake. Maybe anyone
here experienced the same issue before?
Thank you so much!
Michal from OverTheHills
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Explain the problems to the buyer on the Bricklink site and ask for patience.
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| | | | Author: | Brickwilbo | Posted: | Mar 14, 2024 10:37 | Subject: | Re: (Cancelled) | Viewed: | 26 times | Topic: | Technical Issues | |
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| In Technical Issues, MoodyShoebill writes:
Remove any strange symbols in de comment field when sending the refund.
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