Discussion Forum: Thread 354996

 Author: MoodyShoebill View Messages Posted By MoodyShoebill
 Posted: Mar 14, 2024 08:42
 Subject: (Cancelled)
 Viewed: 68 times
 Topic: Technical Issues
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MoodyShoebill (149)

Location:  Czech Republic, Praha
Member Since Contact Type Status
Jun 22, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: OverTheHills
(Cancelled)
 Author: jbroman View Messages Posted By jbroman
 Posted: Mar 14, 2024 08:58
 Subject: Re: Refund for order
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 Topic: Technical Issues
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jbroman (1033)

Location:  Canada, British Columbia
Member Since Contact Type Status
Oct 16, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big Boy's Bricks
In Technical Issues, MoodyShoebill writes:
  Hello guys,
please help, I'm quite new here.

I listed wrong version of an item and notice it right before sending it to buyer.
I offer that item for free but the other version is not needed by buyer so I
need to do my first refund as a seller.

I see there is "issue refund" in order field but it says there is technical
problem and I can't proccess the payment. I could do refund on PayPal but
theres less money cause of the fees.

Please anyone can help what to do? I already made support ticket but I don't
want to let the buyer wait for her money because of my mistake. Maybe anyone
here experienced the same issue before?

Thank you so much!
Michal from OverTheHills

Double check on PayPal if the refund went through.
I’ve had that error as well but it still worked.
I ended up refunding twice.
 Author: Dino View Messages Posted By Dino
 Posted: Mar 14, 2024 09:23
 Subject: Re: Refund for order
 Viewed: 53 times
 Topic: Technical Issues
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Dino (500)

Location:  Luxembourg
Member Since Contact Type Status
Oct 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: dino's world
In Technical Issues, MoodyShoebill writes:
  Hello guys,
please help, I'm quite new here.

I listed wrong version of an item and notice it right before sending it to buyer.
I offer that item for free but the other version is not needed by buyer so I
need to do my first refund as a seller.

I see there is "issue refund" in order field but it says there is technical
problem and I can't proccess the payment. I could do refund on PayPal but
theres less money cause of the fees.

Please anyone can help what to do? I already made support ticket but I don't
want to let the buyer wait for her money because of my mistake. Maybe anyone
here experienced the same issue before?

Thank you so much!
Michal from OverTheHills

Explain the problems to the buyer on the Bricklink site and ask for patience.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 14, 2024 10:37
 Subject: Re: (Cancelled)
 Viewed: 62 times
 Topic: Technical Issues
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Brickwilbo (1540)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickwilbo Betuwe Bricks
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In Technical Issues, MoodyShoebill writes:
  (Cancelled)

Remove any strange symbols in de comment field when sending the refund.