Discussion Forum: Thread 353465

 Author: Poncke View Messages Posted By Poncke
 Posted: Feb 3, 2024 04:29
 Subject: Where can I see the tickets I logged?
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 Topic: Help
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
I have logged a ticket with Bricklink, but where can I see that ticket? Also
never got any confirmation that they received it. Just went into a dark hole.

Is this website really owned by Lego?
 Author: Poncke View Messages Posted By Poncke
 Posted: Feb 4, 2024 10:11
 Subject: Re: Where can I see the tickets I logged?
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
Anyone ??
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 4, 2024 11:13
 Subject: Re: Where can I see the tickets I logged?
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, Poncke writes:
  Anyone ??

No one (but admins) can answer you.
Since the integration with the award-winning LEGO help desk, the helpdesk subsite
where we could see our tickets is gone and redirects to the Help Desk form 🤷‍♂️
 Author: Poncke View Messages Posted By Poncke
 Posted: Feb 4, 2024 11:21
 Subject: Re: Where can I see the tickets I logged?
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Poncke (107)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
In Help, SylvainLS writes:
  In Help, Poncke writes:
  Anyone ??

No one (but admins) can answer you.
Since the integration with the award-winning LEGO help desk, the helpdesk subsite
where we could see our tickets is gone and redirects to the Help Desk form 🤷‍♂️

Thanks for confirming. I appreciate your answers here and on the VAT thread.

BL should implement Zendesk or something. A marketplace of this size, owned
by a company like Lego, really cannot be so amateur in their customer support.
Zendesk is dirt cheap as well.