| Discussion Forum: Thread 351737 |
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| | | Author: | CanadaFirst  | | Posted: | Dec 20, 2023 21:45 | | Subject: | Weird issue with payment | | Viewed: | 106 times | | Topic: | Problem Order | |
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| Not sure if this is the correct forum for this but here it goes.
We got an order with a (!) on the 'paid' status, which means that payment
hasn't cleared.
In the past when this had happened, we would go to PayPal and find the payment
and it would tell us when the payment was estimated to be cleared.
When looking at paypal we usually 'order from (buyer name)' and 'payment
from (buyer name)' as separate, In this case, we see order by (or from, our
paypal is in French) (BUYER) marked as cancelled and another one marked as completed,
but no payment. When we click on the 'order' there is no option to refund,
which tells me that this isn't a payment.
Does this mean that a bug let the buyer place the order and not pay it but bricklink
mistakenly marked it as paid and pending? Or has PayPal changed how it deals
with 'pending' payments and only show them once they are completed?
At the moment, the item is sitting on my desk and waiting for payment to clear
so that we can ship it, but I'm just unsure if there is something wrong and
if action is required by either us or bricklink or paypal...
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| | | | | Author: | crazylegoman | | Posted: | Dec 20, 2023 23:22 | | Subject: | Re: Weird issue with payment | | Viewed: | 38 times | | Topic: | Problem Order | |
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| I can't say for sure, but I imagine the buyer probably paid with an e-check.
When someone pays with PayPal, and the funds in their PayPal account don't
cover the amount, he can transfer funds from a linked bank account. That transfer
is not instantaneous. It usually takes about 3 business days.
David
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| | | | | Author: | Stellar | | Posted: | Dec 21, 2023 04:10 | | Subject: | Re: Weird issue with payment | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, CanadaFirst writes:
| | Not sure if this is the correct forum for this but here it goes.
We got an order with a (!) on the 'paid' status, which means that payment
hasn't cleared.
In the past when this had happened, we would go to PayPal and find the payment
and it would tell us when the payment was estimated to be cleared.
When looking at paypal we usually 'order from (buyer name)' and 'payment
from (buyer name)' as separate, In this case, we see order by (or from, our
paypal is in French) (BUYER) marked as cancelled and another one marked as completed,
but no payment. When we click on the 'order' there is no option to refund,
which tells me that this isn't a payment.
Does this mean that a bug let the buyer place the order and not pay it but bricklink
mistakenly marked it as paid and pending? Or has PayPal changed how it deals
with 'pending' payments and only show them once they are completed?
At the moment, the item is sitting on my desk and waiting for payment to clear
so that we can ship it, but I'm just unsure if there is something wrong and
if action is required by either us or bricklink or paypal...
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Also if you download your activity showing the balance you can see in excel if
one of the payments increased your funds, but as an echeck I will do this after
3-4 days.
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