I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
Refund won't be automatic - you'll have to contact Amex, I believe (I
don't think there's a way to open up a dispute on Stripe itself, though
I'm open to correction on that).
[…]
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
BL n’intervient pas dans le paiement ou dans le remboursement.
Le NSS et la réclamation PayPal/Stripe/banque sont séparées.
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Tu dois contacter ta banque ou AmEx. Je n’en sais pas plus, désolé.
Thanks
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
Facile à dire après : il faut regarder le feedback avant
Thanks for the replies. I called Amex and they explained how to proceed: I request
for a chargeback and send proof, they put the payment on hold (assuming I complain
before the debit date, so it is not taken from my bank account), then they revert
it once they complete their investigation. They advised to wait a couple weeks
before initiating the chargeback.
I paid ~500 euros one week ago for an order and the seller is not replying to
messages or emails. He sent by himself a message on the day of the order saying
something about finding a large box, and since then, nothing. So I raised today
a NSS Alert.
I paid with a French American Express card through Stripe on BrickLink. It is
a "payment card" (= deferred debit), not a real credit one. I see BRICKLINK_SHOP
in the Amex app.
I'd like to clarify a couple things:
- Assuming the seller does not ship the item or reply anymore, do I get a refund
once the order is canceled (so in two weeks)?
- If not, to get a refund, do I have to contact Amex? Do you know of anyone who
had to do that in France and how they did it?
Thanks
You can submit a charge back / dispute to Amex directly. Stripe is only the payment
processor, not the card itself. However the seller will receive notification
of the dispute on Stripe - it's in the support FAQ. Stripe is for sellers,
not buyers so I would start with Amex , explain you purchased online and the
seller is either not responding to you or has not shipped the product. You want
to initiate a chargeback, but you have to open the case with Amex directly. I'd
try to work with the seller a bit more , maybe a few days, see if they respond
to you but if it all fails, contact Amex.
PS: FWIW, looking at the feedbacks, a few people had the same problem and some
of them mention getting a refund from the seller. The store has ~20 sales this
year.
France, Île-de-France
USA, New Jersey
