| Discussion Forum: Thread 350404 |
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| | | Author: | Ilmatta69  | | Posted: | Nov 19, 2023 04:27 | | Subject: | store suspended | | Viewed: | 255 times | | Topic: | Help | |
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| Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
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| | | | | Author: | Give.Me.A.Brick | | Posted: | Nov 19, 2023 04:35 | | Subject: | Re: store suspended | | Viewed: | 104 times | | Topic: | Help | |
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| In Help, Ilmatta69 writes:
| | Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
|
Buongiorno,
Looking at the negative feedback it says you asked for payment "Family and
Friends"?
This is against both PayPal TOS and BrickLink TOS
If that's the case, change your terms/ways and ask for a second chance.
BrickLink usually gives a second chance when the seller acknowledges the mistake
and promises to stay in the right track from then on.
Buona fortuna!
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| | | | | | | Author: | Ilmatta69 | | Posted: | Nov 20, 2023 05:02 | | Subject: | Re: store suspended | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, Give.Me.A.Brick writes:
| | In Help, Ilmatta69 writes:
| | Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
|
Buongiorno,
Looking at the negative feedback it says you asked for payment "Family and
Friends"?
This is against both PayPal TOS and BrickLink TOS
If that's the case, change your terms/ways and ask for a second chance.
BrickLink usually gives a second chance when the seller acknowledges the mistake
and promises to stay in the right track from then on.
Buona fortuna!
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Thanks to your suggestion, i have already change my rules but It Is impossible
contact someones, i sent many mails to the help desk but After 10 days my shop
Is always closed..
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| | | | | Author: | tec | | Posted: | Nov 19, 2023 13:20 | | Subject: | Re: store suspended | | Viewed: | 117 times | | Topic: | Help | |
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| One feedback doesn't cause that.
Someone reported you to the BL cops.
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| | | | | | | Author: | Macaronis | | Posted: | Nov 19, 2023 15:08 | | Subject: | Re: store suspended | | Viewed: | 96 times | | Topic: | Help | |
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| In Help, tec writes:
| | One feedback doesn't cause that.
Someone reported you to the BL cops.
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If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
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| | | | | | | | | Author: | tec | | Posted: | Nov 19, 2023 15:17 | | Subject: | Re: store suspended | | Viewed: | 86 times | | Topic: | Help | |
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| | That explains it better than . |
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| | | | | | | | | Author: | Ilmatta69 | | Posted: | Nov 20, 2023 05:12 | | Subject: | Re: store suspended | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, Macaronis writes:
| | In Help, tec writes:
| | One feedback doesn't cause that.
Someone reported you to the BL cops.
|
If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
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so no one will ever respond to my requests to reopen my shop? How can I contact
an admin in this case?
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 20, 2023 05:26 | | Subject: | Re: store suspended | | Viewed: | 74 times | | Topic: | Help | |
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| In Help, Ilmatta69 writes:
| | In Help, Macaronis writes:
| | In Help, tec writes:
| | One feedback doesn't cause that.
Someone reported you to the BL cops.
|
If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
|
so no one will ever respond to my requests to reopen my shop? How can I contact
an admin in this case?
|
They are working through the backlog of stores that were suspended for suspicious
activity during the hacking attempt. No doubt your message is in a queue and
they will get back to you at some stage when it is your turn.
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