Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
Buongiorno,
Looking at the negative feedback it says you asked for payment "Family and
Friends"?
This is against both PayPal TOS and BrickLink TOS
If that's the case, change your terms/ways and ask for a second chance.
BrickLink usually gives a second chance when the seller acknowledges the mistake
and promises to stay in the right track from then on.
Hi my store is suspended from 12 november after a negative feedback and i'm
waiting since a week the answer from admin or help desk but no answer and no
request info, i need help to know when i can reopen the shop and how i can know
the reason of closing store. Thanks
Buongiorno,
Looking at the negative feedback it says you asked for payment "Family and
Friends"?
This is against both PayPal TOS and BrickLink TOS
If that's the case, change your terms/ways and ask for a second chance.
BrickLink usually gives a second chance when the seller acknowledges the mistake
and promises to stay in the right track from then on.
Buona fortuna!
Thanks to your suggestion, i have already change my rules but It Is impossible
contact someones, i sent many mails to the help desk but After 10 days my shop
Is always closed..
If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
so no one will ever respond to my requests to reopen my shop? How can I contact
an admin in this case?
If someone can not take the time to follow the TOS, The Administration should
not feel Obligated to answer in a timely fashion considering the recent event
last week.
so no one will ever respond to my requests to reopen my shop? How can I contact
an admin in this case?
They are working through the backlog of stores that were suspended for suspicious
activity during the hacking attempt. No doubt your message is in a queue and
they will get back to you at some stage when it is your turn.
Italy, Toscana
Portugal
USA, New York
United Kingdom, England