I just got off the phone with PayPal regarding this exact issue about an hour
ago. I had the same problem for over 2 weeks when trying to do a transfer (the
3 day transfer) using my laptop, but it would work fine if I used my phone to
do it for some reason. The woman I spoke with first suggested I try not using
a bookmarked link to access PayPal, but that didn't work for me so she looked
further into it and for some reason something flagged my account a couple weeks
ago that was limiting what I could do on the website- so she fixed it within
a minute and now it works fine. I'm not sure why it was working fine when
accessing it from my phone but not my laptop before, but now I can use both.
Hope that info helps in some way.
[…]
No, I didn't try it on my phone but I don't have the PayPal app installed
in any case, so it would just be using mobile web.
Well, I don’t know for PayPal but many mobile apps are just disguised and limited
web browsers.
That it works on the phone may be due to two reasons:
1. PayPal trusts the app more.
2. The IP and cookies may be different.
Also, installing the app may be simpler than calling PP
Yes, but that would be a "change" and possibly a reason for them to flag
the account again
They said it should not happen again but that's what they told me the other
two times. Apparently they did update their system some 3 weeks ago which is
around the time my issues started - and "a few" other customers have
also experienced issues.
[…]
Yes, but that would be a "change" and possibly a reason for them to flag
the account again
They like us using their app.
I received an incentive not long ago to install the app (€5 or something), so
I did. But as I rarely use my phone and even less PayPal, I didn’t use it and
didn’t get the bonus
They said it should not happen again but that's what they told me the other
two times. Apparently they did update their system some 3 weeks ago which is
around the time my issues started - and "a few" other customers have
also experienced issues.
Only 1% of the accounts were having issues: 4 million people.
[…]
Yes, but that would be a "change" and possibly a reason for them to flag
the account again
They like us using their app.
I received
an e-mail with
an incentive not long ago to install the app (€5 or something), so
I did. But as I rarely use my phone and even less PayPal, I didn’t use it and
didn’t get the bonus
They said it should not happen again but that's what they told me the other
two times. Apparently they did update their system some 3 weeks ago which is
around the time my issues started - and "a few" other customers have
also experienced issues.
Only 1% of the accounts were having issues: 4 million people.
I don't have the app either, I just went to their website on my phone and
it worked. I have no idea why it would work that way and not on my laptop but
it did. I ended up calling them to get it fixed just because I didn't want
to have to use my phone every time. The lady I spoke to yesterday also said to
try going to their website using a different browser and not using a bookmark,
but that didn't make a difference in my case.
USA, Georgia
France, Nouvelle-Aquitaine
