I ordered a couple of pieces from a seller that then added an extra 4,85 Euro
to the order as an additional charge in the invoice. This extra charge was not
part of his terms and conditions (or included whilst ordering), and I sent the
seller a message asking for an explanation.
I did not receive an explanation and in the end, I requested to cancel the order
(flagging it as Seller added charges not clearly stated in store policy) as I
felt it was bad practice of including arbitrary costs. My request to cancel the
order was ignored and I now received a Non-Paying Buyer Alert through the seller.
Has anybody got some advice on what I can do now? Unfortunately, I was unable
to find any information on how to solve this kind of dispute.
Has anybody got some advice on what I can do now? Unfortunately, I was unable
to find any information on how to solve this kind of dispute.
Write to the Help Desk: helpdesk.bricklink.com
+1 to that; fees should always be clear, especially if outside of shipping costs.
They should be able to help cancel the NPB.
Hopefully not only will they cancel the NPB, but they should also give a warning
to the seller about using NPB as a form of bullying and about charging undisclosed
fees.
Has anybody got some advice on what I can do now? Unfortunately, I was unable
to find any information on how to solve this kind of dispute.
Write to the Help Desk: helpdesk.bricklink.com
+1 to that; fees should always be clear, especially if outside of shipping costs.
They should be able to help cancel the NPB.
Hopefully not only will they cancel the NPB, but they should also give a warning
to the seller about using NPB as a form of bullying and about charging undisclosed
fees.
Thank you all for your advice, I have written to the help desk and hopefully
they can help resolve this quickly.
Germany, Berlin
USA, New Jersey
Canada, Ontario
United Kingdom, England