Discussion Forum: Thread 343046

 Author: albertlego View Messages Posted By albertlego
 Posted: Jul 17, 2023 08:54
 Subject: New buyer not responding
 Viewed: 163 times
 Topic: Help
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albertlego (199)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 12, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Al's sets
Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Jul 17, 2023 09:06
 Subject: Re: New buyer not responding
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 Topic: Help
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Emporiosa (6308)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
In Help, albertlego writes:
  Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you

Do you mean it's a buyer who ordered but isn't paying for their order?
After 5 days you can file a Non-Paying Buyer (NPB) here https://www.bricklink.com/retractOrder.asp

After 7 days you can then go back to that same page and you'll get the option
to complete the NPB which will let you upload your stock back into inventory.
If they respond with comments to it, it'll extend by another 7 days meaning
you can complete the NPB after 14 days.

If you prefer cancelling immediately, you can do so from that same page but be
warned that they can leave you neutral/negative feedback.
 Author: Dino View Messages Posted By Dino
 Posted: Jul 17, 2023 09:07
 Subject: Re: New buyer not responding
 Viewed: 60 times
 Topic: Help
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Dino (500)

Location:  Luxembourg
Member Since Contact Type Status
Oct 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: dino's world
In Help, albertlego writes:
  Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you


Start an NPB. Then the buyer can not give a feedback if he does not pay.
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Jul 17, 2023 09:10
 Subject: Re: New buyer not responding
 Viewed: 59 times
 Topic: Help
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Emporiosa (6308)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
  
What can I get a description of the acronyms for orders?

Thank you

Acronyms list: https://www.bricklink.com/help.asp?helpID=973&q=npb

NPB - Non Paying Buyer
NRS - Non Responding Seller
NSS - Non Shipping Seller
 Author: albertlego View Messages Posted By albertlego
 Posted: Jul 18, 2023 06:51
 Subject: Re: New buyer not responding
 Viewed: 57 times
 Topic: Help
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albertlego (199)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 12, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Al's sets
In Help, Emporiosa writes:
  
  
What can I get a description of the acronyms for orders?

Thank you

Acronyms list: https://www.bricklink.com/help.asp?helpID=973&q=npb

NPB - Non Paying Buyer
NRS - Non Responding Seller
NSS - Non Shipping Seller

Thank you
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Jul 17, 2023 09:26
 Subject: Re: New buyer not responding
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jennnifer (3699)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Help, albertlego writes:
  Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you

Did you send at least one message directly via email? Not all BL messages get
through.

~Jen
 Author: Cob View Messages Posted By Cob
 Posted: Jul 17, 2023 09:30
 Subject: Re: New buyer not responding
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Cob (3634)

Location:  USA, Missouri
Member Since Contact Type Status
Nov 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Cob's Brick House
In Help, albertlego writes:
  Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you

Turn on "Show only Instant Checkout methods to new buyers. "

at this webpage
https://www.bricklink.com/v2/mystore/management.page
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Jul 17, 2023 10:00
 Subject: Re: New buyer not responding
 Viewed: 89 times
 Topic: Help
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Emporiosa (6308)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
  Turn on "Show only Instant Checkout methods to new buyers. "

at this webpage
https://www.bricklink.com/v2/mystore/management.page

As much as Canadians would love to use this for sets, it is not recommended (unless
you're using a crazy high flat rate). Our rates across the country have huge
variances, especially for sets.

I use the bubble mailer example; I think an empty #0 is say $10-12 to my neighbour
but to a certain remote area in Canada will be $25+. It gets exponentially worse
for heavy/bulky items like sets as there are no zones or even provincial tables
for shipping on BL. Nor any direct API integration with Canada Post for calculated
shipping at checkout.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Jul 17, 2023 15:26
 Subject: Re: New buyer not responding
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calebfishn (2268)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
In Help, albertlego writes:
  Hi,

It was bound to happen

What can I do to remove, cancel purge this (0)

I have tried to contact the buyer four times in the last two weeks but no response.

What can I get a description of the acronyms for orders?

Thank you



Don't wait two weeks. Wait 5-7 days and file NPB.

Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.

Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.
 Author: albertlego View Messages Posted By albertlego
 Posted: Jul 18, 2023 07:03
 Subject: Re: New buyer not responding
 Viewed: 68 times
 Topic: Help
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albertlego (199)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 12, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Al's sets
  Don't wait two weeks. Wait 5-7 days and file NPB.

Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.

Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.

Thank you for all your help.
How do I file an NPB, where do I go?
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jul 18, 2023 07:29
 Subject: Re: New buyer not responding
 Viewed: 67 times
 Topic: Help
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peregrinator (1101)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, albertlego writes:
  
  Don't wait two weeks. Wait 5-7 days and file NPB.

Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.

Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.

Thank you for all your help.
How do I file an NPB, where do I go?

I think to start, you go here: https://www.bricklink.com/retract.asp

Enter the order number, and click Proceed.