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| | | Author: | Bricks_And_More  | | Posted: | Jul 5, 2023 08:18 | | Subject: | Why i'm getting these messages for Bricklink? | | Viewed: | 267 times | | Topic: | Technical Issues | |
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| This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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| | | | | Author: | jennnifer | | Posted: | Jul 5, 2023 08:28 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 74 times | | Topic: | Technical Issues | |
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| I don't mind them sending out a monthly invoice, but I agree that the wording
could be better.
If it's a 'Reminder' and 'due soon' then it should be within
a week.
Otherwise, it's just an invoice and is due at the expected interval.
~Jen
In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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| | | | | Author: | Bricklord | | Posted: | Jul 5, 2023 09:21 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| Yes, they seem to suddenly have difficulty in grasping the concept of a due date.
Based on their invoices, and their very Terms Sellers are not obliged to pay
their fees until that date. That's how it works in every other business.
In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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| | | | | Author: | tonnic | | Posted: | Jul 5, 2023 10:19 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 48 times | | Topic: | Technical Issues | |
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| In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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I annoyed me too, feels very unfriendly, almost threatening.
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| | | | | Author: | Emporiosa | | Posted: | Jul 5, 2023 12:45 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| | | BrickLink Payment Reminder
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+1 - I was really confused and worried I missed a previous bill, and couldn't
figure out how that was possible. A reminder =/= a bill notice. The previous
communication was effective. If there are issues with some stores not paying
their bills, they can send follow-up reminders directly to affected stores.
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| | | | | Author: | Lobot1626 | | Posted: | Jul 5, 2023 12:52 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| Hi Russell
Just to mention that I received this email as well today although I hadn't
actually received an invoice for June so it seems odd that you were sending me
a reminder?
Are you still going to issue full invoices or is this a replacement for them?
I'd prefer to an invoice if that's possible for my tax records.
Thanks, Robin
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| | | | | Author: | Admin_Russell | | Posted: | Jul 5, 2023 13:18 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 89 times | | Topic: | Technical Issues | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
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| | BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
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We recently changed the "invoice" email we sent out to be a "payment
reminder" instead because the email was never really a complete invoice.
The real invoice is available from your My Fees page.
As a technical point, fees are due on the 5th of the month, immediately on receipt
of the reminder (or the notice on your My Fees page). On the 5th of the following
month, they become overdue, and the account is suspended by the system 10 days
later if payment has not been made.
Now that you know the message the email is intended to convey, we would be open
to language you feel would convey it better. Please respond in this thread.
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| | | | | | | Author: | Emporiosa | | Posted: | Jul 5, 2023 13:22 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 71 times | | Topic: | Technical Issues | |
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| | | Now that you know the message the email is intended to convey, we would be open
to language you feel would convey it better. Please respond in this thread.
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I like Etsy's language:
"Your Etsy statement for June 2023 is ready" -- Subject title
There's no invoice attached. Here's an excerpt of the contents:
Etsy
Thanks for selling on Etsy! Your June statement for your shop is
ready. Get the details and pay any outstanding balance from your payment account.
Make a payment now
your Payment account page, which is like our Fees page
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| | | | | | | | | Author: | Emporiosa | | Posted: | Jul 5, 2023 13:24 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 52 times | | Topic: | Technical Issues | |
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| Oops, the symbols I used caused some text to disappear. In the main part after
shop, it'll include your store name (doesn't need to of course, but it's
more personalized).
And then the button saying "Make Payment Now" takes you to their Payment
account page, which is like our Fees page.
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| | | | | | | Author: | rtzx9r | | Posted: | Jul 5, 2023 13:31 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 62 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | In Technical Issues, Bricks_And_More writes:
| | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
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| | BrickLink Payment Reminder
Hello Bricks_And_More,
This is a friendly reminder that your payment for BrickLink services is due soon.
You can view a summary of your invoice below for June 2023 BrickLink services.
|
We recently changed the "invoice" email we sent out to be a "payment
reminder" instead because the email was never really a complete invoice.
The real invoice is available from your My Fees page.
As a technical point, fees are due on the 5th of the month, immediately on receipt
of the reminder (or the notice on your My Fees page). On the 5th of the following
month, they become overdue, and the account is suspended by the system 10 days
later if payment has not been made.
Now that you know the message the email is intended to convey, we would be open
to language you feel would convey it better. Please respond in this thread.
|
“The real invoice is available from your My Fees page”
Nobody looks at this unless they get an email directing them to it. I believe
a better, more personable system would entail:
1. Send an email as an invoice for monthly fees due, 2-3 weeks ahead of due date
2. If this is not paid within 5 days of due date, send a reminder email.
3. If fee is not paid by due date, then escalate the tone in the email.
This is how every other company operates. Why BL chooses to not be aligned it
to ask us for feedback ahead of making changes is what needs to be addressed.
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| | | | | | | Author: | 1001bricks | | Posted: | Jul 5, 2023 13:50 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 55 times | | Topic: | Technical Issues | |
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| | | | | This is the second time i'm getting the message below. received today. Payment
date is far from soon. On the invoice it said: Payment due Aug 4, 2023.
I don't get it.
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On my side I don't receive any mailing from BrickLink for years since this
problem with something monkey you're using to send them?
I'd be happy this to be solved, if possible.
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| | | | | | | Author: | jennnifer | | Posted: | Jul 5, 2023 14:39 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 61 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | Now that you know the message the email is intended to convey, we would be open
to language you feel would convey it better. Please respond in this thread.
|
Okay, I will give it a try:
BrickLink Fee Statement
Hello Old Grey Bricks,
This is a friendly reminder that your payment for BrickLink seller fees is now
due.
You can view a summary of your invoice below for June 2023 BrickLink services.
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| | | | | | | Author: | Give.Me.A.Brick | | Posted: | Jul 5, 2023 19:39 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 68 times | | Topic: | Technical Issues | |
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| Yes, the first time I received the email I was worried I had missed some previous
payment.
Subject: Your BrickLink seller fees for June 2023 are now ready for payment.
Text: (as it is is fine, only the Subject is unfriendly and confusing)
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 6, 2023 03:45 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, Give.Me.A.Brick writes:
| | Yes, the first time I received the email I was worried I had missed some previous
payment.
Subject: Your BrickLink seller fees for June 2023 are now ready for payment.
Text: (as it is is fine, only the Subject is unfriendly and confusing)
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I also thought I had missed a payment so paid it instantly yesterday. Then checked
my records and realised I did pay last month. I guess that is why they changed
the wording.
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| | | | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Jul 6, 2023 05:58 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, yorbrick writes:
| | In Technical Issues, Give.Me.A.Brick writes:
| | Yes, the first time I received the email I was worried I had missed some previous
payment.
Subject: Your BrickLink seller fees for June 2023 are now ready for payment.
Text: (as it is is fine, only the Subject is unfriendly and confusing)
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I also thought I had missed a payment so paid it instantly yesterday. Then checked
my records and realised I did pay last month. I guess that is why they changed
the wording.
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I don't see a change of wording. Did you receive a different message?
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 6, 2023 06:15 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, Give.Me.A.Brick writes:
| | In Technical Issues, yorbrick writes:
| | In Technical Issues, Give.Me.A.Brick writes:
| | Yes, the first time I received the email I was worried I had missed some previous
payment.
Subject: Your BrickLink seller fees for June 2023 are now ready for payment.
Text: (as it is is fine, only the Subject is unfriendly and confusing)
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I also thought I had missed a payment so paid it instantly yesterday. Then checked
my records and realised I did pay last month. I guess that is why they changed
the wording.
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I don't see a change of wording. Did you receive a different message?
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Yes, the wording is very different to what it used to be.
My old ones always looked like:
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Your BrickLink Invoice
Dear yorbrick,
You can view a summary of your invoice below for March 2023 for BrickLink services.
Table with fees
Green button to pay the fees.
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The colours used are suggestive. On the new one, the first thing I see is the
red alarm bell, rather than a green pay button on the old one.
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| | | | | | | | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Jul 6, 2023 06:32 | | Subject: | Re: Why i'm getting these messages for Bricklink? | | Viewed: | 65 times | | Topic: | Technical Issues | |
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| In Technical Issues, yorbrick writes:
| | In Technical Issues, Give.Me.A.Brick writes:
| | In Technical Issues, yorbrick writes:
| | In Technical Issues, Give.Me.A.Brick writes:
| | Yes, the first time I received the email I was worried I had missed some previous
payment.
Subject: Your BrickLink seller fees for June 2023 are now ready for payment.
Text: (as it is is fine, only the Subject is unfriendly and confusing)
|
I also thought I had missed a payment so paid it instantly yesterday. Then checked
my records and realised I did pay last month. I guess that is why they changed
the wording.
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I don't see a change of wording. Did you receive a different message?
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Yes, the wording is very different to what it used to be.
My old ones always looked like:
------------------------
Your BrickLink Invoice
Dear yorbrick,
You can view a summary of your invoice below for March 2023 for BrickLink services.
Table with fees
Green button to pay the fees.
-------------------------
The colours used are suggestive. On the new one, the first thing I see is the
red alarm bell, rather than a green pay button on the old one.
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Yes, it used to be like that, but Russell explained it can't be anymore.
I thought you meant they changed the wording this month in relation to previous
month.
Maybe next month the wording will a bit more friendly as per our suggestions
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Netherlands, Noord-Brabant
Canada, Alberta
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
Portugal
)
)