I recently received an order, my experience as seller say, there is something
wrong with it.
Some of my points but not all.
1-New user (although he knows too well how bricklink works and all its rules,I
suspect that the new user has little, probably have multiple accounts)
2-He did not put his legal name in the order, just he put an invented words instad
name.
3-The address is a temporary apartments
4-This apartaments have inside mailbox system similar PO BOX
5-Order have hight value, without much sence.
6-Payment can be only onsite becouse bricklink need to collect VAT.
7-Small conversation makes it more clear to me that something is wrong.
I know, I can cancel the order, he will put negative feeback, and he could create
a new account and do it again. I am a little stressed, after many years I have
never found myself in a situation like this.
I could send it with insurance and to pick it up at the collection point but
chargeback is also possible.
Can someone give me a idea of how to proceed in this case?
Can someone give me a idea of how to proceed in this case?
I think you have to cancel and hope they don't leave feedback. And if they
do, ignore it based on all the positives you have.
I had a similar one recently, a drop shipper that placed an order, then made
lots of demands on packaging type, speed, amount they were willing to pay for
delivery, photographs of the item. I just cancelled it telling them I could not
comply with their demands. If they leave negative feedback, I'll reply to
it and live with it.
It would be good if BL allowed sellers to cancel orders where the buyer is suspicious
with no feedback possible on either side if it is done quickly (say within 24
hours of the order placed).
Can someone give me a idea of how to proceed in this case?
I think you have to cancel and hope they don't leave feedback. And if they
do, ignore it based on all the positives you have.
I had a similar one recently, a drop shipper that placed an order, then made
lots of demands on packaging type, speed, amount they were willing to pay for
delivery, photographs of the item. I just cancelled it telling them I could not
comply with their demands. If they leave negative feedback, I'll reply to
it and live with it.
It would be good if BL allowed sellers to cancel orders where the buyer is suspicious
with no feedback possible on either side if it is done quickly (say within 24
hours of the order placed).
Yes, it is a good suggestion that we could have this option.
It would be good if BL allowed sellers to cancel orders where the buyer is suspicious
with no feedback possible on either side if it is done quickly (say within 24
hours of the order placed).
And who would determine whether an order is suspicious or not? What are the boundaries?
It would be good if BL allowed sellers to cancel orders where the buyer is suspicious
with no feedback possible on either side if it is done quickly (say within 24
hours of the order placed).
And who would determine whether an order is suspicious or not? What are the boundaries?
Well, that would only be for good sellers of course!
Because, you know, there’s good sellers and bad sellers.
And the difference is that, the bad seller, he has a shop. And when he sees
a suspicious order, he cancels. Every time. Doesn’t fail.
While the good seller, well, he has a shop. And when he sees a suspicious order,
well, he cancels, yeah, right away, every time, but that’s not the same! Because
he’s a good seller!
People need to know the difference between good and bad sellers.
And who would determine whether an order is suspicious or not? What are the boundaries?
Well, that would only be for good sellers of course!
Because, you know, there’s good sellers and bad sellers.
And the difference is that, the bad seller, he has a shop. And when he sees
a suspicious order, he cancels. Every time. Doesn’t fail.
While the good seller, well, he has a shop. And when he sees a suspicious order,
well, he cancels, yeah, right away, every time, but that’s not the same! Because
he’s a good seller!
People need to know the difference between good and bad sellers.
Whether something is suspicious should be down to the seller, the one that actually
looses out if the buyer is a scammer. Remember sellers do not get to choose buyers.
And of course it could be monitored. I would not expect a seller to need to use
it very often.
[…]
Whether something is suspicious should be down to the seller, the one that actually
looses out if the buyer is a scammer. Remember sellers do not get to choose buyers.
And of course it could be monitored. I would not expect a seller to need to use
it very often.
Then maybe just adding a provision for these situations for feedback removal
would be simpler (especially to implement on BrickLink).
Cancel -» no feedback -» nothing to do.
Cancel -» negative -» bring up your suspicions to be evaluated for feedback removal.
If cancelling for suspicions already doesn’t happen often, a negative feedback
resulting from such a cancellation would happen at most as often
[…]
Whether something is suspicious should be down to the seller, the one that actually
looses out if the buyer is a scammer. Remember sellers do not get to choose buyers.
And of course it could be monitored. I would not expect a seller to need to use
it very often.
Then maybe just adding a provision for these situations for feedback removal
would be simpler (especially to implement on BrickLink).
Cancel -» no feedback -» nothing to do.
Cancel -» negative -» bring up your suspicions to be evaluated for feedback removal.
If cancelling for suspicions already doesn’t happen often, a negative feedback
resulting from such a cancellation would happen at most as often
Indeed, it is one of those things that shouldn't really matter, but as we
know a lot of emphasis is placed on negative feedback. For a seller to go ahead
with an order because they feel pressured by feedback even if they feel it is
a scam seems wrong.
But yes, removal of feedback if you can show you had reasonable concerns (whether
that was intended by the buyer or not) then feedback removal would possibly
help.
Well, that would only be for good sellers of course!
Because, you know, there’s good sellers and bad sellers.
And the difference is that, the bad seller, he has a shop. And when he sees
a suspicious order, he cancels. Every time. Doesn’t fail.
While the good seller, well, he has a shop. And when he sees a suspicious order,
well, he cancels, yeah, right away, every time, but that’s not the same! Because
he’s a good seller!
People need to know the difference between good and bad sellers.
That's clear!
And I can see now the difference between a selling seller and a non selling seller.
Well, that would only be for good sellers of course!
Because, you know, there’s good sellers and bad sellers.
And the difference is that, the bad seller, he has a shop. And when he sees
a suspicious order, he cancels. Every time. Doesn’t fail.
While the good seller, well, he has a shop. And when he sees a suspicious order,
well, he cancels, yeah, right away, every time, but that’s not the same! Because
he’s a good seller!
People need to know the difference between good and bad sellers.
That's clear!
Do you have family in the Bouchonnois too?
And I can see now the difference between a selling seller and a non selling seller.
Well, that would only be for good sellers of course!
Because, you know, there’s good sellers and bad sellers.
And the difference is that, the bad seller, he has a shop. And when he sees
a suspicious order, he cancels. Every time. Doesn’t fail.
While the good seller, well, he has a shop. And when he sees a suspicious order,
well, he cancels, yeah, right away, every time, but that’s not the same! Because
he’s a good seller!
People need to know the difference between good and bad sellers.
I would try reporting your suspicions to the Help desk first.
~Jen
In Help, Yourbricks writes:
Hello
I recently received an order, my experience as seller say, there is something
wrong with it.
Some of my points but not all.
1-New user (although he knows too well how bricklink works and all its rules,I
suspect that the new user has little, probably have multiple accounts)
2-He did not put his legal name in the order, just he put an invented words instad
name.
3-The address is a temporary apartments
4-This apartaments have inside mailbox system similar PO BOX
5-Order have hight value, without much sence.
6-Payment can be only onsite becouse bricklink need to collect VAT.
7-Small conversation makes it more clear to me that something is wrong.
I know, I can cancel the order, he will put negative feeback, and he could create
a new account and do it again. I am a little stressed, after many years I have
never found myself in a situation like this.
I could send it with insurance and to pick it up at the collection point but
chargeback is also possible.
Can someone give me a idea of how to proceed in this case?
Norway
United Kingdom, England
USA, Illinois
Canada, Ontario
France, Nouvelle-Aquitaine