| Discussion Forum: Thread 340064 |
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| | | Author: | alexfig8  | | Posted: | May 20, 2023 12:57 | | Subject: | International buyer is unable to pay | | Viewed: | 97 times | | Topic: | Help | |
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| I’m a US based seller with an international buyer interested in buying an item
from me. I did not previously have international buying allowed, but I have
since opened up an international shipping method solely for the country that
they reside in. However, they are informing me that once they put the item in
their cart, they cannot check out because it says “Seller does not accept international
invoice.”
The current international shipping method I have set up uses manual invoice,
so does this mean I need to set it up for an automatic invoice? Or is there
something else I need to fix on my end? Thanks!
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| | | | | Author: | SylvainLS | | Posted: | May 20, 2023 13:04 | | Subject: | Re: International buyer is unable to pay | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, alexfig8 writes:
| | I’m a US based seller with an international buyer interested in buying an item
from me. I did not previously have international buying allowed, but I have
since opened up an international shipping method solely for the country that
they reside in. However, they are informing me that once they put the item in
their cart, they cannot check out because it says “Seller does not accept international
invoice.”
The current international shipping method I have set up uses manual invoice,
so does this mean I need to set it up for an automatic invoice? Or is there
something else I need to fix on my end? Thanks!
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Hi,
I don’t know much about selling but I see in your terms that there’s only a payment
method for “buyers in USA.”
So my guess is that you need to open up your payment method and/or link PP Onsite
to your international shipping method.
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| | | | | | | Author: | alexfig8 | | Posted: | May 20, 2023 13:24 | | Subject: | Re: International buyer is unable to pay | | Viewed: | 23 times | | Topic: | Help | |
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| | | Hi,
I don’t know much about selling but I see in your terms that there’s only a payment
method for “buyers in USA.”
So my guess is that you need to open up your payment method and/or link PP Onsite
to your international shipping method.
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Ah, I see! I had checked basically every tab of the seller settings except for
that one! I think it's fixed now? I appreciate your help!
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| | | | | | | | | Author: | SylvainLS | | Posted: | May 20, 2023 13:33 | | Subject: | Re: International buyer is unable to pay | | Viewed: | 20 times | | Topic: | Help | |
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| In Help, alexfig8 writes:
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I think it's fixed now? I appreciate your help!
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Seems fixed. At least, there’s a payment method for non-US buyers 
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| | | | | | | | | | | Author: | alexfig8 | | Posted: | May 20, 2023 13:34 | | Subject: | Re: International buyer is unable to pay | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, alexfig8 writes:
| | […]
I think it's fixed now? I appreciate your help!
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Seems fixed. At least, there’s a payment method for non-US buyers
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Perfect, I think that was the issue they were having. Thanks a lot!
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USA, Missouri
France, Nouvelle-Aquitaine