| Discussion Forum: Thread 339527 |
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| | | Author: | brickulin  | | Posted: | May 10, 2023 12:21 | | Subject: | orders from "in progress" are not returned | | Viewed: | 62 times | | Topic: | Technical Issues | |
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| the order has been hanging in "in progress" for 9 hours and doesn't
want to go back, what's up with that?
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| | | | | Author: | Stellar | | Posted: | May 10, 2023 13:05 | | Subject: | Re: orders from "in progress" are not returned | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| In Technical Issues, brickulin writes:
| | the order has been hanging in "in progress" for 9 hours and doesn't
want to go back, what's up with that?
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This happens sometimes, it usually clears after the daily maintenance if not
before.
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| | | | | | | Author: | brickulin | | Posted: | May 10, 2023 13:23 | | Subject: | Re: orders from "in progress" are not returned | | Viewed: | 20 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, brickulin writes:
| | the order has been hanging in "in progress" for 9 hours and doesn't
want to go back, what's up with that?
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This happens sometimes, it usually clears after the daily maintenance if not
before.
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Thank you for the answer, have you encountered the fact that the order was then
put back in stock twice when the payment was not completed? Sometimes it happens
that I have 2x more items in the warehouse than there should be or if the client
orders up to zero, but the payment fails, the items will be returned to the warehouse
in 2x more quantity. In the last six months, I registered it for about 4 orders,
one of which had more than 200 lots :-/
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| | | | | | | | | Author: | Stellar | | Posted: | May 10, 2023 13:41 | | Subject: | Re: orders from "in progress" are not returned | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Technical Issues, brickulin writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, brickulin writes:
| | the order has been hanging in "in progress" for 9 hours and doesn't
want to go back, what's up with that?
|
This happens sometimes, it usually clears after the daily maintenance if not
before.
|
Thank you for the answer, have you encountered the fact that the order was then
put back in stock twice when the payment was not completed? Sometimes it happens
that I have 2x more items in the warehouse than there should be or if the client
orders up to zero, but the payment fails, the items will be returned to the warehouse
in 2x more quantity. In the last six months, I registered it for about 4 orders,
one of which had more than 200 lots :-/
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To me it happened only the other way around, 2 or 3 orders got items subtracted
twice, some items being left as -X in stockrom if clearing the lot.
I do log all changes to my inventory and didn't notice what you describe
as of now.
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Czech Republic, Středočeský Kraj
Spain, Comunidad Valenciana