Discussion Forum: Thread 338552

 Author: KAZINOFIVE View Messages Posted By KAZINOFIVE
 Posted: Apr 22, 2023 16:06
 Subject: NSS - refund PayPal
 Viewed: 103 times
 Topic: Help
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KAZINOFIVE (19)

Location:  Poland, w. Kujawsko-Pomorskie
Member Since Contact Type Status
May 27, 2022 Contact Member Buyer
Buying Privileges - OK
I have paid the order via PayPal after manual invoice, then started NSS process.
Today I have noticed that the shop is closed because of 3 completed NSS.

If I cancel the order via NSS will I get my money back?
Or should I start any process on PayPal site at the same time?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 22, 2023 16:15
 Subject: Re: NSS - refund PayPal
 Viewed: 45 times
 Topic: Help
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yorbrick (1207)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Help, KAZINOFIVE writes:
  I have paid the order via PayPal after manual invoice, then started NSS process.
Today I have noticed that the shop is closed because of 3 completed NSS.

If I cancel the order via NSS will I get my money back?
Or should I start any process on PayPal site at the same time?

You need to do it yourself through PayPal.
 Author: bricksahead View Messages Posted By bricksahead
 Posted: Apr 22, 2023 16:22
 Subject: Re: NSS - refund PayPal
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bricksahead (3904)

Location:  USA, Colorado
Member Since Contact Type Status
Aug 25, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks Ahead
You don't get the money back by filing a NSS but file it if the seller hasn't
shipped. If the seller hasn't shipped and doesn't refund your payment,
you need to contact Paypal.

I wonder if I may run into the same problem. I was given a tracking number a
month ago and told that the shipment was stuck in a warehouse, and it could take
days or even weeks. It is now more than a month. ......I've never had to
file a NSS before.

In Help, KAZINOFIVE writes:
  I have paid the order via PayPal after manual invoice, then started NSS process.
Today I have noticed that the shop is closed because of 3 completed NSS.

If I cancel the order via NSS will I get my money back?
Or should I start any process on PayPal site at the same time?
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 22, 2023 17:21
 Subject: Re: NSS - refund PayPal
 Viewed: 61 times
 Topic: Help
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peregrinator (1101)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, KAZINOFIVE writes:
  I have paid the order via PayPal after manual invoice, then started NSS process.
Today I have noticed that the shop is closed because of 3 completed NSS.

If I cancel the order via NSS will I get my money back?
Or should I start any process on PayPal site at the same time?

Don't cancel the order - file an NSS *and* start the process on PayPal.
 Author: ghyde View Messages Posted By ghyde
 Posted: Apr 22, 2023 18:23
 Subject: Re: NSS - refund PayPal
 Viewed: 59 times
 Topic: Help
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ghyde (204)

Location:  Australia, Queensland
Member Since Contact Type Status
May 10, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Far North Bricks
In Help, KAZINOFIVE writes:
  I have paid the order via PayPal after manual invoice, then started NSS process.
Today I have noticed that the shop is closed because of 3 completed NSS.

If I cancel the order via NSS will I get my money back?
Or should I start any process on PayPal site at the same time?

You should file a refund request with PayPal. Do not wait, filing it will absolutely
ensure you get your money back, before the claim period expires. Did you pay
through BrickLink's PayPal Onsite? It may be a different refund process if
that is the case. I don't know what that is, but there would be help available
on it through the BrickLink Help Center, if you paid via that method.

Cheers ...

ghyde
 Author: TravelBound View Messages Posted By TravelBound
 Posted: Apr 22, 2023 20:52
 Subject: (Cancelled)
 Viewed: 31 times
 Topic: Help
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TravelBound (4120)

Location:  USA, Nebraska
Member Since Contact Type Status
May 14, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick By Brick
(Cancelled)