Have you stated in the store terms how you handle these situations?
If not, try to work things out with the buyer.
I would refund the amount the buyer paid, if the buyer paid ALL the costs concerned.
After all, you have the parts/sets back and now have them AND the money.
One of the two is not yours .
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
Hi,
If you’ve nothing about it in your terms, you have to refund everything, shipping
included.
AFAIK, in EU, this is considered like a cancellation. That means any added cost
of return is also for you to pay (still unlees you had something in your terms
prior to the order).
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
I had this happen to me on the auction site and i refunded the product costs
only. You shipped in good faith and had to pay that cost so if the buyer doesnt
want the product, then they should bear the cost of the shipping.
PS in my case, I later found out that the buyer didnt want to pay for import
duties.
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
I had this happen to me on the auction site and i refunded the product costs
only. You shipped in good faith and had to pay that cost so if the buyer doesnt
want the product, then they should bear the cost of the shipping.
PS in my case, I later found out that the buyer didnt want to pay for import
duties.
HTH
What if the buyer also paid for shipping? I have yet to find a seller on bricklink
that ships for free.
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
I had this happen to me on the auction site and i refunded the product costs
only. You shipped in good faith and had to pay that cost so if the buyer doesnt
want the product, then they should bear the cost of the shipping.
PS in my case, I later found out that the buyer didnt want to pay for import
duties.
HTH
What if the buyer also paid for shipping? I have yet to find a seller on bricklink
that ships for free.
Yogi
I think you missed the point here. The buyer paid for shipping. Then the seller
shipped. The buyer then didnt collect the order for whatever reason. Why should
the seller refund the full amount when they paid shipping to the shipping company
? The seller would be out of pocket the shipping amount unless the shipping
company is going to pay them back ?
I think you missed the point here. The buyer paid for shipping. Then the seller
shipped. The buyer then didnt collect the order for whatever reason. Why should
the seller refund the full amount when they paid shipping to the shipping company
? The seller would be out of pocket the shipping amount unless the shipping
company is going to pay them back ?
Because that is (likely) the law in this case. It might be different if the buyer
is outside of the EU.
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
I had this happen to me on the auction site and i refunded the product costs
only. You shipped in good faith and had to pay that cost so if the buyer doesnt
want the product, then they should bear the cost of the shipping.
PS in my case, I later found out that the buyer didnt want to pay for import
duties.
The seller is in the EU. If the buyer is also in the EU then the standard shipping
costs will need to be refunded too. I assume EU regulations are similar to the
UK ones, as ours were based on EU, so if they paid extra for a particular enhanced
postal service above the standard offered postge price (like a special delivery
or for tracking) then that doesn't need to be refunded if the service was
supplied.
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
I had this happen to me on the auction site and i refunded the product costs
only. You shipped in good faith and had to pay that cost so if the buyer doesnt
want the product, then they should bear the cost of the shipping.
PS in my case, I later found out that the buyer didnt want to pay for import
duties.
The seller is in the EU. If the buyer is also in the EU then the standard shipping
costs will need to be refunded too. I assume EU regulations are similar to the
UK ones, as ours were based on EU, so if they paid extra for a particular enhanced
postal service above the standard offered postge price (like a special delivery
or for tracking) then that doesn't need to be refunded if the service was
supplied.
The package for me was to France. I got my postage costs back. I was supported
by both ebay and paypal.
So which law applies - the sellers local law or the buyers local law ?
So which law applies - the sellers local law or the buyers local law ?
I don't know but it wouldn't surprise me if it is the buyer's location,
especially if they are in the EU. GDPR laws, for example, apply if you target
your business to any citizens within the EU, even if you are located outside
the EU. It is something you should look up if you are likely to be affected by
it if you plan to do business in other countries (and that includes offering
sales to them even if you don't otherwise operate in them).
Are the EU going to go after someone over a few Euros worth of postage? No. However,
PayPal may decide against you in future, their decisions often seem a bit random.
So which law applies - the sellers local law or the buyers local law ?
I don't know but it wouldn't surprise me if it is the buyer's location,
especially if they are in the EU. GDPR laws, for example, apply if you target
your business to any citizens within the EU, even if you are located outside
the EU. It is something you should look up if you are likely to be affected by
it if you plan to do business in other countries (and that includes offering
sales to them even if you don't otherwise operate in them).
Are the EU going to go after someone over a few Euros worth of postage? No. However,
PayPal may decide against you in future, their decisions often seem a bit random.
Interesting. However i wasnt going to eat $80 AUD in postage fees when the buyer
told me that they didnt want to pay import duties.
Having said that, I havent had to sell to France since that bad experience.
So which law applies - the sellers local law or the buyers local law ?
I don't know but it wouldn't surprise me if it is the buyer's location,
especially if they are in the EU. GDPR laws, for example, apply if you target
your business to any citizens within the EU, even if you are located outside
the EU. It is something you should look up if you are likely to be affected by
it if you plan to do business in other countries (and that includes offering
sales to them even if you don't otherwise operate in them).
Are the EU going to go after someone over a few Euros worth of postage? No. However,
PayPal may decide against you in future, their decisions often seem a bit random.
Well, GDPR specifically says it’s applies everywhere (extraterritoriality), while,
AFAICT, the EU Directive(s) for consumer laws only talks about intra-EU commerce.
Nothing said for out of EU seller or buyer.
So, a buyer in EU is not protected if the seller is out of EU. And as for a
seller in EU, I don’t think they have to follow EU consumer laws for out of EU
buyers.
Anyway, law or no law, I’d say whatever isn’t covered in the seller’s terms is
to the buyer’s benefits / at the seller’s cost
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
If there was a charge you had to pay to have it delivered back, then I would
deduct that from what the buyer paid and refund the rest. If there was no charge,
I would just refund 9 minus any handling fees you charge) and resll the parts.
[…]
If there was a charge you had to pay to have it delivered back, then I would
deduct that from what the buyer paid and refund the rest. If there was no charge,
I would just refund 9 minus any handling fees you charge) and resll the parts.
It’s illegal in EU (unless stated in the terms prior to the sale).
I had buyer not claimed an order from his/her local post office even he/she was
notified regarding the tracking number. The order was sent back to me.
The buyer wants refund. I am OK with this at all. Should I refund the entire
value of the order or without delivery costs
Thanks for the replies and suggests
Thanks all for suggestions!
I refunded the full value of the order for peace of mind. Strange how some people
don't care about their order, even with a tracking number entered, right
after it's shipped
I haven't mentioned anything about such a problem in store terms, it's
just never happened to me till now
Bulgaria, Sofia City
Netherlands, Gelderland
.
France, Nouvelle-Aquitaine
Australia, South Australia
Ireland, Meath
United Kingdom, England
USA, California