I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
Always wait for the buyers response.
Contact through the contact button on the orders details page
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
Always wait for the buyers response.
Contact through the contact button on the orders details page
Ok , thanks. I will wait. I have already sent a message through the BL contact
message system.
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
Always wait for the buyers response.
Contact through the contact button on the orders details page
The buyer may have based their entire order around that one part?
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
Always wait for the buyers response.
Contact through the contact button on the orders details page
The buyer may have based their entire order around that one part?
It is possible which is why I am hesitant to ship without it . i will just give
it a day or 2 more and then try again. I like the idea of the phone number
, just feel it's a bit intrusive.
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
If you don't hear back after a few days, I suggest a final email saying that
you will send the order without the missing part and will refund for the missing
part, unless they want to cancel the order and let you know within 2 days.
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
thanks
If you don't hear back after a few days, I suggest a final email saying that
you will send the order without the missing part and will refund for the missing
part, unless they want to cancel the order and let you know within 2 days.
I've had to do this once (not sure if BrickStore and Bricklink aren't
talking together nicely). I waited a few days to ship and sent multiple messages.
So I refunded the amount for the missing part and then included a print out
of the messages I sent to document I tried to reach out.
Never heard from them but believe they left positive feedback.
Always wait for the buyer to contact you to confirm the modified order is 100%
understood before shipping.
I had something similar happen (buyer not responsive after payment) with a huge
order $1k+ and I was trying to confirm several details with shipping. It took
over a week to respond, and only happened after I tried the phone number attached
to their paypal account. Maybe your buyer provided their phone number and you
could try that way? Check the order page for their contact info.
In Problem, brac.brick writes:
I have an order - there is a problem and the buyer already paid. I have sent
1 BL message and 2 emails to their email. So far no response. I need advice
on how to proceed - should I refund the 1 part which is not in stock ( inventory
glitch) and ship ? or wait for the buyer to respond. They are new to BL .
Or do I wait a week and then cancel the order, refund in full ?
USA, California
Netherlands, Gelderland
Australia, Tasmania
United Kingdom, England
