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| | | Author: | 23thEmperor  | | Posted: | Feb 13, 2023 12:40 | | Subject: | First neutral feedback, how should I respond? | | Viewed: | 217 times | | Topic: | Help | |
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| Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2023 12:46 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
Might I ask why you don’t accept PayPal
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| | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 12:50 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
So after that I decided to go with stripes has it was the only available alternative.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2023 13:24 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
So after that I decided to go with stripes has it was the only available alternative.
|
Ah yes PayPal can be a mess sometimes. Perhaps try a new account with a business
email
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| | | | | | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 14:07 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
So after that I decided to go with stripes has it was the only available alternative.
|
Ah yes PayPal can be a mess sometimes. Perhaps try a new account with a business
email
|
Sadly they block any bank accounts I had attached to the blocked account so creating
a new account with a new email does not work.
But yeah Paypal is def a mess they were claiming that my account was linked to
suspicious activity that happened in a country in another continent and when
I was 3 years old lol.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2023 14:18 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
So after that I decided to go with stripes has it was the only available alternative.
|
Ah yes PayPal can be a mess sometimes. Perhaps try a new account with a business
email
|
Sadly they block any bank accounts I had attached to the blocked account so creating
a new account with a new email does not work.
But yeah Paypal is def a mess they were claiming that my account was linked to
suspicious activity that happened in a country in another continent and when
I was 3 years old lol.
|
yikes  i remember they were a mess when they were adding new tax stuff and
I had to prove it was my business Paypal account (or something don't remember
exactly what) stand they asked for 1 specific document. i submitted it and it
got rejected. i submitted it and it got rejected. on and on about 20 times and
just before I was about to give up I submitted the exact same document and they
accepted it and I haven't had a single issue for the most part since
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 13, 2023 13:28 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 48 times | | Topic: | Help | |
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| | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them) 
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
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| | | | | | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 14:08 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them)
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
|
Yeah i tried many times but it seems its for life.
It is what it is but it was definitely a fun start to opening up my store.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2023 14:20 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | In Help, 1001bricks writes:
| | | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them)
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
|
Yeah i tried many times but it seems its for life.
It is what it is but it was definitely a fun start to opening up my store.
|
could you get a family member to setup a Paypal account since sales are under
30K (presumably) so its not like tax issues could make it complicated and then
they could withdraw it and then etranfer it to you once a week or month maybe?
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| | | | | | | | | | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 16:12 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, 1001bricks writes:
| | | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them)
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
|
Yeah i tried many times but it seems its for life.
It is what it is but it was definitely a fun start to opening up my store.
|
could you get a family member to setup a Paypal account since sales are under
30K (presumably) so its not like tax issues could make it complicated and then
they could withdraw it and then etranfer it to you once a week or month maybe?
|
Sadly that is not something I can do.
Btw update on the neutral,
He read the message and no reply.
I will probably give a negative feedback if I get no response within 48hours.
Thanks for all the tips btw.
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| | | | | | | | | | | | | | | | | Author: | mandr | | Posted: | Feb 13, 2023 18:37 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 54 times | | Topic: | Help | |
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| Given the comment in their neutral, which is quite positive sounding, it may
have been an error on the buyers part. In which case, perhaps the buyer may change
the feedback to positive. Hopefully.
But I would suggest that you shouldn’t leave a negative feedback. It makes you
look difficult (even though your other feedback indicates otherwise) especially
since the wording of your buyer’s neutral wasn’t nasty. Buyers do look at how
sellers respond to negative and neutral feedback, and if it is retaliatory, It
may affect whether or not they buy from you if they fear that any issues in their
order would cause ugly confrontations.
Be kind and understanding, especially as the buyer has probably gotten so used
to Paypal that they assume it as a basic. You could simply not give them any
feedback but reply to their feedback with an apology that you didn’t offer an
option that they needed. It makes you look really good and buyers usually would
not hold that neutral against you at all. It stings to get that neutral feedback
but I wouldn’t hesitate to buy from you if I saw that type of exchange. I buy
from lots of sellers with the odd neutral / negative.
In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, 1001bricks writes:
| | | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them)
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
|
Yeah i tried many times but it seems its for life.
It is what it is but it was definitely a fun start to opening up my store.
|
could you get a family member to setup a Paypal account since sales are under
30K (presumably) so its not like tax issues could make it complicated and then
they could withdraw it and then etranfer it to you once a week or month maybe?
|
Sadly that is not something I can do.
Btw update on the neutral,
He read the message and no reply.
I will probably give a negative feedback if I get no response within 48hours.
Thanks for all the tips btw.
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| | | | | | | | | | | | | | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 19:00 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 69 times | | Topic: | Help | |
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| In Help, mandr writes:
| | Given the comment in their neutral, which is quite positive sounding, it may
have been an error on the buyers part. In which case, perhaps the buyer may change
the feedback to positive. Hopefully.
But I would suggest that you shouldn’t leave a negative feedback. It makes you
look difficult (even though your other feedback indicates otherwise) especially
since the wording of your buyer’s neutral wasn’t nasty. Buyers do look at how
sellers respond to negative and neutral feedback, and if it is retaliatory, It
may affect whether or not they buy from you if they fear that any issues in their
order would cause ugly confrontations.
Be kind and understanding, especially as the buyer has probably gotten so used
to Paypal that they assume it as a basic. You could simply not give them any
feedback but reply to their feedback with an apology that you didn’t offer an
option that they needed. It makes you look really good and buyers usually would
not hold that neutral against you at all. It stings to get that neutral feedback
but I wouldn’t hesitate to buy from you if I saw that type of exchange. I buy
from lots of sellers with the odd neutral / negative.
In Help, 23thEmperor writes:
| | In Help, Nubs_Select writes:
| | In Help, 23thEmperor writes:
| | In Help, 1001bricks writes:
| | | | | | Might I ask why you don’t accept PayPal
|
I first used it when I opened my store but PayPal shut down my account soon after
that.
Tried for around 2-3 weeks to get it fixed but the customer service kept sending
me around and not actually helping.
|
You must have done (must have done)
Something wrong (something wrong)
Said: you must have done (must have done)
Wo! Something wrong (something wrong)
Why you can't find the
Place where you belong?
Normally with PayPal it's for life (with or without them)
You should try anyway to contact them from time to time, if you *really* think
you're in good faith...
|
Yeah i tried many times but it seems its for life.
It is what it is but it was definitely a fun start to opening up my store.
|
could you get a family member to setup a Paypal account since sales are under
30K (presumably) so its not like tax issues could make it complicated and then
they could withdraw it and then etranfer it to you once a week or month maybe?
|
Sadly that is not something I can do.
Btw update on the neutral,
He read the message and no reply.
I will probably give a negative feedback if I get no response within 48hours.
Thanks for all the tips btw.
|
|
Hey,
Thank a lot for your response,
I get that not offering PayPal was not expected but when going through the checkout
option the only payment method he can select (and did select by placing an order)
is stripes. For that I really don't think it fair for me to apologize, yes
I had not placed in my terms and that is my bad but this seller is not new to
the platform and should have been able to understand that if only one payment
option is available and they do select it they are expected to pay using it.
Again I really don't want to make myself sound bad here I just really feel
like this situation is a bit frustrating. I try my best to keep a very good costumer
service so to loose my perfect feedback on an order cancellation makes me feel
a bit powerless.
Like should I just file NPB every times this happens ? I really don't feel
like it's right for both the buyer and me but on the contrary cancelling
outright can lead to situations like these.
Sadly I do no thing he will remove his feedback based on his answer :/
And thank you for pointing out that leaving a negative feedback might make me
seem difficult to work with. I will think it over the next few days to really
give myself time to think about what I will do.
Probably will give a neutral feedback with a similarly positive message.
Thanks for the help and sorry if I make myself seem a bit unreasonable.
Kind regards,
23thEmperor
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| | | | | Author: | Emporiosa | | Posted: | Feb 13, 2023 12:47 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
It might be an error as I see they did bulk replies today all the same, and 2
were neutral with a positive message. I'd first reach out and ask if it was
done in error and if they're kindly adjust it (as it will let them change
their feedback to positive).
Unfortunately, as admin has confirmed a few times for posts like these, sellers
are not protected from neutral/negative feedback if they don't force the
NPB. I believe their take on it is they want to reduce the amount of buyers who
put in orders without reading terms etc, even though there are sellers who don't
post a lot of info about their shipping costs and/or have request a quote enabled
(which is when many sellers would prefer to happily cancel without an NPB, but
to have feedback protection as well).
I notice your terms don't mention that you do not accept PayPal - I would
highly recommend you flag it there. They do select their payment option at checkout
and would only see the Stripe option as configured, but PayPal is still one of
the most commonly used options. So it's best to flag it in the terms so it's
more obvious.
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| | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 12:51 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, Emporiosa writes:
| | In Help, 23thEmperor writes:
| | Hi,
Back again with another feedback related question.
So today I got my first neutral feedback,
It was on a cancelled order where the buyer backed out since I do not accept
payment via PayPal.
This suck has in I cancelled understanding that he did not want to pay any other
way but2 days later he comes back with and leaves a neutral feedback.
I sent him a message and I am currently waiting for a response.
But like what could I have done ? I usually cancel no matter the reason if the
buyer asks since its a reasonable thing to do but like should I file NPB to avoid
getting feedback like those.
Additionally what type of feedback should I leave. This sucks lol :/
Thanks.
|
It might be an error as I see they did bulk replies today all the same, and 2
were neutral with a positive message. I'd first reach out and ask if it was
done in error and if they're kindly adjust it (as it will let them change
their feedback to positive).
Unfortunately, as admin has confirmed a few times for posts like these, sellers
are not protected from neutral/negative feedback if they don't force the
NPB. I believe their take on it is they want to reduce the amount of buyers who
put in orders without reading terms etc, even though there are sellers who don't
post a lot of info about their shipping costs and/or have request a quote enabled
(which is when many sellers would prefer to happily cancel without an NPB, but
to have feedback protection as well).
I notice your terms don't mention that you do not accept PayPal - I would
highly recommend you flag it there. They do select their payment option at checkout
and would only see the Stripe option as configured, but PayPal is still one of
the most commonly used options. So it's best to flag it in the terms so it's
more obvious.
|
Thanks for the tip,
I will go add that to my terms asap.
Thanks 
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| | | | | Author: | Adjour | | Posted: | Feb 13, 2023 17:14 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 53 times | | Topic: | Help | |
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| I would suggest you quit taking USA orders until you get paypal resolved.
Its pretty much *the* online payment here in the USA. I would have been miffed
as well.
Crystal
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| | | | | | | Author: | 23thEmperor | | Posted: | Feb 13, 2023 17:24 | | Subject: | Re: First neutral feedback, how should I respond? | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Adjour writes:
| | I would suggest you quit taking USA orders until you get paypal resolved.
Its pretty much *the* online payment here in the USA. I would have been miffed
as well.
Crystal
|
Around 30 percent of my completed orders come form the USA.
So I would lose way more if I were to do what you suggest.
Additionally and ironically the seller who asked to cancel and left the neutral
was from Canada.
I made sure to put that I do not put PayPal in my terms but I think I would be
loosing way to much for no reason at all.
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Canada, Quebec
France, Provence-Alpes-Côte d'Azur
USA, Tennessee