so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
Stripe on site.
Then it must be first refunded.
And how does one do that? I guess it's on the seller..?
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
Stripe on site.
Then it must be first refunded.
And how does one do that? I guess it's on the seller..?
Yes, of course. You don't want to cancel something which is paid for!
so I wanna cancel this order. The status has been packed and me and the seller
have come to an agreement to canel the order. When I go to the problem order
page and entering the order id, I' unable to see an ocr to fill out. What
am I doing wrong?
Is it paid using PayPal or Stripe on site?
Then it must be first refunded.
Stripe on site.
Then it must be first refunded.
And how does one do that? I guess it's on the seller..?
Yes, of course. You don't want to cancel something which is paid for!
Well, how does the seller refund it all and then cancel it?
Well, how does the seller refund it all and then cancel it?
Is the seller asking you that? It should be able to be refunded on-site, then
he or she can set the payment status to "not yet paid" or "none"
Seller is asking me to file an OCR, but when I enter the order ID no "problem"
shows up / no ocr form to fill out
Because the seller first has to refund and set the payment status appropriately.
How does the seller refund it? And the status is set as "packed"
Status doesn't matter.
Seller MUST know how to refund.
Order MUST be refunded FIST.
It's not your problem, but the seller's one.
You CANNOT cancel a paid order.
Hoping it helps?
alright, yeah it helps. How do I instruct the seller? doesn't seem like he
knows how to do it
On the order page there is a button at the top that says issue refund
I can't find such a button
Only the seller has it. Otherwise a buyer could submit their own refund?
Oh I see, so I should tell the seller to click on the issue refund button (this
is my second time ordering off bricklink, or well I'll still be on my first
if this works)?
Well, how does the seller refund it all and then cancel it?
Is the seller asking you that? It should be able to be refunded on-site, then
he or she can set the payment status to "not yet paid" or "none"
Seller is asking me to file an OCR, but when I enter the order ID no "problem"
shows up / no ocr form to fill out
Because the seller first has to refund and set the payment status appropriately.
How does the seller refund it? And the status is set as "packed"
Status doesn't matter.
Seller MUST know how to refund.
Order MUST be refunded FIST.
It's not your problem, but the seller's one.
You CANNOT cancel a paid order.
Hoping it helps?
alright, yeah it helps. How do I instruct the seller? doesn't seem like he
knows how to do it
On the order page there is a button at the top that says issue refund
I can't find such a button
Only the seller has it. Otherwise a buyer could submit their own refund?
Oh I see, so I should tell the seller to click on the issue refund button (this
is my second time ordering off bricklink, or well I'll still be on my first
if this works)?
Well, how does the seller refund it all and then cancel it?
Is the seller asking you that? It should be able to be refunded on-site, then
he or she can set the payment status to "not yet paid" or "none"
Seller is asking me to file an OCR, but when I enter the order ID no "problem"
shows up / no ocr form to fill out
Because the seller first has to refund and set the payment status appropriately.
How does the seller refund it? And the status is set as "packed"
Status doesn't matter.
Seller MUST know how to refund.
Order MUST be refunded FIST.
It's not your problem, but the seller's one.
You CANNOT cancel a paid order.
Hoping it helps?
alright, yeah it helps. How do I instruct the seller? doesn't seem like he
knows how to do it
On the order page there is a button at the top that says issue refund
I can't find such a button
Only the seller has it. Otherwise a buyer could submit their own refund?
Oh I see, so I should tell the seller to click on the issue refund button (this
is my second time ordering off bricklink, or well I'll still be on my first
if this works)?
Yup the seller needs to do that
The seller continues to say that he cannot file an OCR and that I have to. Just
told him to check the orders tab for an issue refund button, earlier I simply
told him to 'refund'
Well, how does the seller refund it all and then cancel it?
Is the seller asking you that? It should be able to be refunded on-site, then
he or she can set the payment status to "not yet paid" or "none"
Seller is asking me to file an OCR, but when I enter the order ID no "problem"
shows up / no ocr form to fill out
Because the seller first has to refund and set the payment status appropriately.
How does the seller refund it? And the status is set as "packed"
Status doesn't matter.
Seller MUST know how to refund.
Order MUST be refunded FIST.
It's not your problem, but the seller's one.
You CANNOT cancel a paid order.
Hoping it helps?
alright, yeah it helps. How do I instruct the seller? doesn't seem like he
knows how to do it
On the order page there is a button at the top that says issue refund
I can't find such a button
Only the seller has it. Otherwise a buyer could submit their own refund?
Oh I see, so I should tell the seller to click on the issue refund button (this
is my second time ordering off bricklink, or well I'll still be on my first
if this works)?
Yup the seller needs to do that
The seller continues to say that he cannot file an OCR and that I have to. Just
told him to check the orders tab for an issue refund button, earlier I simply
told him to 'refund'
The seller continues to say that he cannot file an OCR and that I have to.
No, he CANNOT and you CANNOT.
The order MUST be refunded FIRST, and only the seller can.
Gee, it's 10 times we're telling you this!
Run away from this seller please.
He can refund either from BrickLink (the order) or in PayPal or Stripe, depending
how you paid. But he HAS to do this first.
Again, it's NOT your problem, a seller has to do this.
The seller continues to say that he cannot file an OCR and that I have to.
No, he CANNOT and you CANNOT.
The order MUST be refunded FIRST, and only the seller can.
Gee, it's 10 times we're telling you this!
Run away from this seller please.
He can refund either from BrickLink (the order) or in PayPal or Stripe, depending
how you paid. But he HAS to do this first.
Again, it's NOT your problem, a seller has to do this.
Otherwise, NSS and PayPal claim later on...
read the room! already got that
messaged the seller that he must issue a refund and I told him where to find
it
Well, how does the seller refund it all and then cancel it?
Is the seller asking you that? It should be able to be refunded on-site, then
he or she can set the payment status to "not yet paid" or "none"
Seller is asking me to file an OCR, but when I enter the order ID no "problem"
shows up / no ocr form to fill out
Because the seller first has to refund and set the payment status appropriately.
How does the seller refund it? And the status is set as "packed"
Status doesn't matter.
Seller MUST know how to refund.
Order MUST be refunded FIST.
It's not your problem, but the seller's one.
You CANNOT cancel a paid order.
Hoping it helps?
alright, yeah it helps. How do I instruct the seller? doesn't seem like he
knows how to do it
On the order page there is a button at the top that says issue refund
I can't find such a button
Only the seller has it. Otherwise a buyer could submit their own refund?
Oh I see, so I should tell the seller to click on the issue refund button (this
is my second time ordering off bricklink, or well I'll still be on my first
if this works)?
Yup the seller needs to do that
The seller continues to say that he cannot file an OCR and that I have to. Just
told him to check the orders tab for an issue refund button, earlier I simply
told him to 'refund'
There is no "orders tab " so maybe that's where the confusion lies.
He has to open the order and click "issue refund" on the order itself.
That will take him to a page where he can link to the Paypal or Stripe location
where the refund is given. If he cannot manage this, then maybe he shouldn't
be selling on BL. Once the refund is given, then he can change the status to
cancelled by going to Problem Center , entering the order # and doing it there.
There is no option to cancel if the refund is not given.
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