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| | | Author: | Ctbyrne  | | Posted: | Dec 12, 2020 10:27 | | Subject: | USPS struggles & NSS | | Viewed: | 148 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
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| | | | | Author: | Paola1234 | | Posted: | Dec 12, 2020 11:23 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
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I have this problem too, but I know that the problem is USPS, buyers must be
more patient.
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| | | | | Author: | theslowshipper | | Posted: | Dec 12, 2020 12:44 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 67 times | | Topic: | Suggestions | |
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| Thanks for your valuable suggestion!
Indeed, we have this issue as well.
In particular, the situation is not improved by the fact there is no post office
scan when the mail carrier takes the package. If, on top, the scan at the initial
parcel depot is also missing, it can be challenging to explain the customer what
happens.
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| | | | | | | Author: | ralphs_bricks | | Posted: | Dec 12, 2020 23:45 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, theslowshipper writes:
The irony of your username in this thread 
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| | | | | Author: | cosmicray | | Posted: | Dec 12, 2020 14:34 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages.
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This is not purely because USPS is taking too long, it is more because USPS is
in a situation that is best described as force majeure. USPS is dealing
with circumstances that it has never had to deal with before (and that's
not an exaggeration), and could not have reasonably predicted. If buyers are
getting antsy, perhaps it's time to take the punch bowl away until Christmas
has passed. This is an unprecedented time, we have much to be thankful for, but
the world is not as it is in a typical year.
Nita Rae
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| | | | | Author: | SasquatchBricks | | Posted: | Dec 12, 2020 14:57 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
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I had three emails about delivery times, we ship same day, carrier scans when
she picks up, and we post the tracking number on the order. Still people are
impatient, we even put in our instant checkout about the holiday ship slowdown.
But most of our buyers this time of year are a lot of new people and don't
tend to read or pay attention, or for that fact watch the news as it's typically
on your local news about the post office and being their busiest time of year.
We haven't received any NSS's but respond as quick as we can to ship
questions. I am pretty sure next week going forward will be worse.
Scott
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| | | | | Author: | rob.ulm | | Posted: | Dec 13, 2020 01:30 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
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Speaking as a *patient* buyer, I'm interested in hearing from sellers if
there's actually anything you're able to do in terms of dealing with
USPS/trying to track down packages. I'm waiting on an order for three weeks
now with tracking indicating that it's been hung up at the last "stop" for
two weeks.
I have no intention of claiming NSS - the seller obviously shipped it and this
is 100% on the post office - I'm just wondering if it's even worth bothering
the seller or if there's no value in even doing that. I'm legitimately
interested in the seller perspective on this.
In September/October I had a package straight up lost (package was never scanned
and never arrived, seller refunded) and another than took six weeks to arrive.
I took a break for a little bit but came back because I had an expiring coupon
to use. I would never blame a seller for stuff out of their control but the unfortunate
consequence is I've just stopped buying from anyone (not just Bricklink,
other small businesses as well). Also, I had toyed with the idea of starting
to sell some of my spare parts, but that's on the shelf until the post office
can sort itself out.
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| | | | | | | Author: | LordSkylark | | Posted: | Dec 13, 2020 02:38 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, rob.ulm writes:
| | In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
|
Speaking as a *patient* buyer, I'm interested in hearing from sellers if
there's actually anything you're able to do in terms of dealing with
USPS/trying to track down packages. I'm waiting on an order for three weeks
now with tracking indicating that it's been hung up at the last "stop" for
two weeks.
I have no intention of claiming NSS - the seller obviously shipped it and this
is 100% on the post office - I'm just wondering if it's even worth bothering
the seller or if there's no value in even doing that. I'm legitimately
interested in the seller perspective on this.
In September/October I had a package straight up lost (package was never scanned
and never arrived, seller refunded) and another than took six weeks to arrive.
I took a break for a little bit but came back because I had an expiring coupon
to use. I would never blame a seller for stuff out of their control but the unfortunate
consequence is I've just stopped buying from anyone (not just Bricklink,
other small businesses as well). Also, I had toyed with the idea of starting
to sell some of my spare parts, but that's on the shelf until the post office
can sort itself out.
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After 7 days of the order entering the system, the seller is able to file a "Missing
Mail" request search online with the post office. I personally do this after
the item has not had any tracking updates for 7 days. I'm not sure if this
actually helps or not, but usually within a day or two of filing the item is
back moving again.
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| | | | | | | | | Author: | rob.ulm | | Posted: | Dec 13, 2020 09:49 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, LordSkylark writes:
| |
After 7 days of the order entering the system, the seller is able to file a "Missing
Mail" request search online with the post office. I personally do this after
the item has not had any tracking updates for 7 days. I'm not sure if this
actually helps or not, but usually within a day or two of filing the item is
back moving again.
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Thanks, this is really helpful!
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| | | | | Author: | CCBricks | | Posted: | Dec 13, 2020 06:11 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
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Here in North Florida its been a "hit or miss" situation. Orders in my store
are packed, usually at night after work, and shipped the next morning (dropped
in our Blue Box - mail box). It is picked up daily by and processed accordingly.
However, over the past week or so, some orders have been scanned, but sit at
the main post office for up to three days before going on to the next facility
(Jacksonville).
Our mail has changed from afternoon delivery (after 12) to before 8 AM. Im sure
this is just a temporary change, due to the holiday season. I've had orders
take 2 days to get to California and a week to go to Georgia. I think it has
a lot to do with the season, pandemic, and related political issues. Im sure
it will get worse this week or next. I'm keeping my fingers crossed 🤞 for
a speedy recovery amd that the USPS doesn't increase the prices...again.
Brian
CCBricks
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| | | | | | | Author: | cosmicray | | Posted: | Dec 13, 2020 07:01 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, CCBricks writes:
| | In Suggestions, Ctbyrne writes:
| | I'm sure I'm not alone in getting hit with plenty of NSS claims because
USPS is taking too long to deliver packages. Once the mail carrier takes the
package, there's nothing I can do about how long they take to deliver it
to the buyer. I know that buyers need their protection too, but too many stores
are going to be shut down because of the impatience of buyers. Maybe during these
trying times for USPS, the ability to file NSS be pushed back a certain amount
of time? As far as I know now, you can file it immediately after placing the
order. Maybe something like 2 weeks after the order is placed before you can
file an NSS. I would think that most if not all sellers would have long since
shipped the package out within 2 weeks. The lag time on my store is about 4 days,
but never have I taken 2 weeks to ship out a package.
Chris
Bricks on the Dollar
|
Here in North Florida its been a "hit or miss" situation. Orders in my store
are packed, usually at night after work, and shipped the next morning (dropped
in our Blue Box - mail box). It is picked up daily by and processed accordingly.
However, over the past week or so, some orders have been scanned, but sit at
the main post office for up to three days before going on to the next facility
(Jacksonville).
Our mail has changed from afternoon delivery (after 12) to before 8 AM. Im sure
this is just a temporary change, due to the holiday season. I've had orders
take 2 days to get to California and a week to go to Georgia. I think it has
a lot to do with the season, pandemic, and related political issues. Im sure
it will get worse this week or next. I'm keeping my fingers crossed 🤞 for
a speedy recovery amd that the USPS doesn't increase the prices...again.
Brian
CCBricks
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Brian,
Jacksonville NDC has had some personnel has had some COVID related issues.
As to January, I saw that the price increase files are on Postal Explorer, but
I have not looked at them yet. Part of me is afraid.
Nita Rae
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| | | | | | | Author: | psusaxman2000 | | Posted: | Dec 14, 2020 10:00 | | Subject: | (Cancelled) | | Viewed: | 21 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | psusaxman2000 | | Posted: | Dec 14, 2020 10:02 | | Subject: | Re: USPS struggles & NSS | | Viewed: | 48 times | | Topic: | Suggestions | |
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| | | I'm keeping my fingers crossed 🤞 for
a speedy recovery amd that the USPS doesn't increase the prices...again.
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Then don't go look at the USPS site....
https://www.stamps.com/usps/postage-rate-increase/
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USA, Pennsylvania
Italy, Toscana
