Discussion Forum: Thread 272503

 Author: fobya71 View Messages Posted By fobya71
 Posted: Jul 31, 2020 05:48
 Subject: Avoid orders from buyers with 0 fedback
 Viewed: 210 times
 Topic: Suggestions
 Status:Open
 Vote:[Yes|No]
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fobya71 (362)

Location:  Italy, Lombardia
Member Since Contact Type Status
Jan 20, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LTI_Brickers
I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...
 Author: kaat View Messages Posted By kaat
 Posted: Jul 31, 2020 05:53
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 56 times
 Topic: Suggestions
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kaat (2653)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Jul 19, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ilovebricks.nl
How should a new user get feedback if they cannot place orders?

You can go to settings, then click management. There is a setting "Show only
Instant Checkout methods to new buyers". That probably does what you want.


In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...
 Author: Minifig_Central View Messages Posted By Minifig_Central
 Posted: Jul 31, 2020 06:11
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 45 times
 Topic: Suggestions
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Minifig_Central (1286)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 3, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Minifig Central
I understand your frustration but I think your idea is outlandish.

A buyer has the right to cancel an order no matter how big/small and no matter
how new they are.

If you're getting this frustrated set up IC, that will mitigate most of the
issue.

We all have to start somewhere, me and you both had 0 feedback once right? Be
the bigger person, cancel their order and move on. Simple. If you're getting
loads of cancellations then it's most likely your issue with shipping prices
or something, given your recent feedback and your retaliatory feedback I'm
inclined to believe that's true.

Sort yourself out, don't penalise others.
 Author: cplonsdale View Messages Posted By cplonsdale
 Posted: Jul 31, 2020 06:20
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 34 times
 Topic: Suggestions
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cplonsdale (275)

Location:  United Kingdom, Scotland
Member Since Contact Type Status
Jan 29, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Dolphin Bricks
In Suggestions, Minifig_Central writes:
  I understand your frustration but I think your idea is outlandish.

A buyer has the right to cancel an order no matter how big/small and no matter
how new they are.

If you're getting this frustrated set up IC, that will mitigate most of the
issue.

We all have to start somewhere, me and you both had 0 feedback once right? Be
the bigger person, cancel their order and move on. Simple. If you're getting
loads of cancellations then it's most likely your issue with shipping prices
or something, given your recent feedback and your retaliatory feedback I'm
inclined to believe that's true.

Sort yourself out, don't penalise others.

+1 new buyers are to be helped, encouraged and persuaded to stay, not scared
off by impatient sellers, there is no shortage of sellers here its new buyers
we need.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 31, 2020 06:42
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 39 times
 Topic: Suggestions
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yorbrick (772)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Suggestions, Minifig_Central writes:
  I understand your frustration but I think your idea is outlandish.

A buyer has the right to cancel an order no matter how big/small and no matter
how new they are.

If you're getting this frustrated set up IC, that will mitigate most of the
issue.

We all have to start somewhere, me and you both had 0 feedback once right? Be
the bigger person, cancel their order and move on. Simple. If you're getting
loads of cancellations then it's most likely your issue with shipping prices
or something, given your recent feedback and your retaliatory feedback I'm
inclined to believe that's true.

Sort yourself out, don't penalise others.

Yes, a shipping table or at least some indicative costs for postage or better
still Instant Checkout works well to stop orders that get cancelled due to unknown
postage costs.
 Author: 5N00P1 View Messages Posted By 5N00P1
 Posted: Jul 31, 2020 06:26
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 35 times
 Topic: Suggestions
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5N00P1 (19)

Location:  Germany, Berlin
Member Since Contact Type Status
May 4, 2020 Contact Member Buyer
Buying Privileges - OK
  I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...

I understand your frustration, but how should some one like me that has just
started order something & get feedback?
 Author: Pippyblocks View Messages Posted By Pippyblocks
 Posted: Jul 31, 2020 06:34
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 47 times
 Topic: Suggestions
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Pippyblocks (2049)

Location:  United Kingdom, England
Member Since Contact Type Status
May 20, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Pippys Blocks
A good percentage of my orders are zero feedback buyers, I'll be honest I
can't remember having any issues with someone with no feedback. From time
to time they message me as unsure about something which is cool, it is our job
to help them through the system.

If someone wants to cancel, I'll always cancel no questions asked, people
make mistakes.

If you get an order from a new buyer you feel unsure of I'd suggest sending
a message to them and asking if there's anything you can help with, it can
be a bit confusing buying on Bricklink for the first time.

In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...
 Author: Oakelm View Messages Posted By Oakelm
 Posted: Jul 31, 2020 11:54
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 32 times
 Topic: Suggestions
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Oakelm (107)

Location:  United Kingdom, England
Member Since Contact Type Status
Oct 3, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Oakelm Bricks
In Suggestions, Pippyblocks writes:
  A good percentage of my orders are zero feedback buyers, I'll be honest I
can't remember having any issues with someone with no feedback. From time
to time they message me as unsure about something which is cool, it is our job
to help them through the system.

If someone wants to cancel, I'll always cancel no questions asked, people
make mistakes.

If you get an order from a new buyer you feel unsure of I'd suggest sending
a message to them and asking if there's anything you can help with, it can
be a bit confusing buying on Bricklink for the first time.


Likewise I get a lot of zero feedback buyers and im a fairly new seller/long
term user/rare occasion buyer and can't say they cause an issue, some ask
questions but its expected but very tiny percentage ever then ask to cancel,
normally only overseas for very large items that are costly to ship and those
have ended in an amicable way. I actually like having new buyers as I hope I
help set the tone of what they should expect.
 Author: Tody83 View Messages Posted By Tody83
 Posted: Aug 3, 2020 09:54
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 41 times
 Topic: Suggestions
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Tody83 (3) 

Location:  Austria, Oberösterreich
Member Since Contact Type Status
Jul 29, 2020 Contact Member Buyer
Buying Privileges - OK
From the perspective of a new buyer:
Yes it is complicated to buy something here on Bricklink.
Usually you put something in the shopping cart, click buy and you're done.

Here you have to deal with the system in advance to understand whats are parts,
lots and so on.
Here you also have to read and observe the shop conditions of each seller, which
are not always easy to understand.
Many do not provide details about shipping costs or fees.

So please help us through the system, as Pippyblocks wrote and be patient with
us.

For my first order, I needed almost a day on August 31, 2020.
(5 shops / 32 lots / 65 parts)
Because I wanted to avoid mistakes and read a lot, and dealt with the wanted
list.
To make matters worse, I am from Austria and English is not my strong point!



In Suggestions, Pippyblocks writes:
  A good percentage of my orders are zero feedback buyers, I'll be honest I
can't remember having any issues with someone with no feedback. From time
to time they message me as unsure about something which is cool, it is our job
to help them through the system.

If someone wants to cancel, I'll always cancel no questions asked, people
make mistakes.

If you get an order from a new buyer you feel unsure of I'd suggest sending
a message to them and asking if there's anything you can help with, it can
be a bit confusing buying on Bricklink for the first time.

In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...
 Author: Teup View Messages Posted By Teup
 Posted: Jul 31, 2020 06:49
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 50 times
 Topic: Suggestions
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Teup (4662)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: T-workshop / BLOKJESKONING
In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...

Voted against. I will not solve anything, it will simply move the problem from
sellers who are using that setting to sellers who are not using it. Also, it
is a setting that would cause Bricklink to stop working for new members if everyone
would use it. I think a site should never have settings that would cause it to
stop working if everyone used it.

Sorry to hear about your bad experience but maybe it was just a spell of bad
luck, as usually my (0) buyers are great.
 Author: runner.caller View Messages Posted By runner.caller
 Posted: Jul 31, 2020 12:22
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 40 times
 Topic: Suggestions
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runner.caller (1334)

Location:  USA, South Dakota
Member Since Contact Type Status
Jan 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Minifig Galore Store
In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...

My largest order of all time ever was from a 0 feedback buyer.
They paid with instant checkout and left positive feedback.
Everyone starts somewhere.
 Author: VOTB View Messages Posted By VOTB
 Posted: Jul 31, 2020 14:30
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 63 times
 Topic: Suggestions
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VOTB (74)

Location:  USA, Oregon
Member Since Contact Type Status
Mar 22, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Valley Of The Bricks
I encourage you to prevent users with 0 feedback from seeing your store. It
sounds like it will be a good move for you.

For every store that has new buyers blocked the more likely I will be to get
a sale. New buyers provide feedback at a much higher rate than experienced buyers.
I ship fast, and love to be their first package from BL. I also have a high
rate of new buyers place a second order within 24hrs of receiving their package.
I love new buyers!!
 Author: Alnimal View Messages Posted By Alnimal
 Posted: Jul 31, 2020 14:34
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 60 times
 Topic: Suggestions
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Alnimal (199)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 10, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Legion
In Suggestions, VOTB writes:
  I encourage you to prevent users with 0 feedback from seeing your store. It
sounds like it will be a good move for you.

For every store that has new buyers blocked the more likely I will be to get
a sale. New buyers provide feedback at a much higher rate than experienced buyers.
I ship fast, and love to be their first package from BL. I also have a high
rate of new buyers place a second order within 24hrs of receiving their package.
I love new buyers!!


+1 this
 Author: tEoS View Messages Posted By tEoS
 Posted: Jul 31, 2020 16:04
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 79 times
 Topic: Suggestions
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tEoS (5022)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
This is not entirely a fair assessment, as you are able to offer instant checkout
relatively easily using USPS, especially since you don't ship internationally.

Of course, you don't have to deal with many NPBs (I don't either).

Other country's postal systems can be complex, which is a prohibiting factor
in utilizing IC.

  For every store that has new buyers blocked the more likely I will be to get
a sale. New buyers provide feedback at a much higher rate than experienced buyers.
I ship fast, and love to be their first package from BL. I also have a high
rate of new buyers place a second order within 24hrs of receiving their package.
I love new buyers!!
 Author: Adjour View Messages Posted By Adjour
 Posted: Aug 2, 2020 01:18
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 48 times
 Topic: Suggestions
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Adjour (1001)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Suggestions, fobya71 writes:
  I think that everybody knows that in the last two years there was a lot of peaople
connecting with BL the first time.

I'm sure that most of them to nopt read the rules...

It is becaming quite common to receive orders from people with zero feedback
that after some days ask for order cancellation.

I think it would be great to have a function to avoid orders from people with
0feedback or at least having the possibility to approve or deny the order before
it became a registered order. It is quite frustrating to cancel orders after
some days and then restock everythink...


Yes, get rid of 20-30% of my buyers...yeah no.


Instant checkout
 Author: bje View Messages Posted By bje
 Posted: Aug 2, 2020 02:50
 Subject: Re: Avoid orders from buyers with 0 fedback
 Viewed: 45 times
 Topic: Suggestions
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bje (1409)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: JE Bricks
In Suggestions, fobya71 writes:
snip
  
I think it would be great to have a function to avoid orders from people with
0feedback

You can do one of two things:
1. Send them to me; or
2.Set yourself up for Instant Checkout, then go here
https://www.bricklink.com/v2/mystore/management.page
Tick on that seller protection button there - it will prevent all those pesky
new buyers irritating you. In fact, they all have to irritate 5 other sellers
first. Seller number 6 apparently gets buyers, not irritation.

  or at least having the possibility to approve or deny the order before
it became a registered order.

Its called acknowledging an order - this is why you can cancel orders without
the buyer's permission. You just say I do not want this order and you cancel
it, easy.

  It is quite frustrating to cancel orders after
some days and then restock everythink...

You want to blame the buyer for a thing you are doing. The buyer does not tell
you to pick the LEGO, or worse still, pack and ship it already, the buyer just
tells you he wants some LEGO goodies subject to your:
1. Accepting the order; and
2. Providing an affordable shipping option
and subject to the buyer paying or making some acceptable payment arrangement
for you. What are you doing picking and packing LEGO when you do not have an
order with no strings attached yet?

And there is another nifty solution - enable quotes, those work nice. I suppose
it will irritate you to complete those as well, but at least then you can ignore
them.

I would still help them if you don't want to, so voted no.