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| | | Author: | revfds  | | Posted: | Jun 3, 2020 13:57 | | Subject: | Show Tracking number on Orders list | | Viewed: | 93 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
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| | | | | Author: | revfds | | Posted: | Jun 3, 2020 14:05 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 35 times | | Topic: | Suggestions | |
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| Sorry, I'm new to this forum, not sure how it works, I just wanted to add
that upon reading the thread about suggesting how to deal with shipping delays,
again, I point to tracking.
If you, as a site policy, fall back to tracking, then its easy to decide how
to deal with feedback or upset buyers who act before the tracking shows that
the package has reached their home.
I'm of course going to be frustrated and unhappy when my order arrives late,
but if the tracking is there, then I can't be justified in blaming the seller
for the delay once its left their hands, and the tracking will prove that they
mailed something to me at least.
In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
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| | | | | Author: | yorbrick | | Posted: | Jun 3, 2020 14:17 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
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| | | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
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It should be up to a seller to decide if they insist on tracking or not and for
what order size. This is a global site and works well in one country does not
work so well in others.
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| | | | | Author: | Emporiosa | | Posted: | Jun 3, 2020 15:02 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping  I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
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| | | | | | | Author: | revfds | | Posted: | Jun 3, 2020 23:01 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 32 times | | Topic: | Suggestions | |
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| 1.) I didn't say require it, I said to incentivize it. Those words mean different
things.
2.) I don't get what your point is about customer service? Nowhere did I
say that a tracking number equals customer service, and I'm not really what
you're trying to say or what merit it has to what I said? Of course you should
still provide customer service. In fact, in the US anyways, the USPS has a form
on their website to locate and track down missing packages, or to locate packages
that were marked as delivered even though they weren't. They receiver needs
to do this, so if I use tracking, and they tell me it wasn't delivered, I
can point them to that page, and the USPS will take care of tracking it down
without me, the seller, having to waste any time trying to figure it out. How
does using tracking prevent you providing customer service?
In Suggestions, Emporiosa writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
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| | | | | | | | | Author: | Emporiosa | | Posted: | Jun 4, 2020 07:49 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | 1.) I didn't say require it, I said to incentivize it. Those words mean different
things.
2.) I don't get what your point is about customer service? Nowhere did I
say that a tracking number equals customer service, and I'm not really what
you're trying to say or what merit it has to what I said? Of course you should
still provide customer service. In fact, in the US anyways, the USPS has a form
on their website to locate and track down missing packages, or to locate packages
that were marked as delivered even though they weren't. They receiver needs
to do this, so if I use tracking, and they tell me it wasn't delivered, I
can point them to that page, and the USPS will take care of tracking it down
without me, the seller, having to waste any time trying to figure it out. How
does using tracking prevent you providing customer service?
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You said "I love it, because when things go missing, I can just politely point
them to the USPS and both Tcgplayer and Paypal will have my back." making it
sound like you wash your hands of the customer. You're not helping the customer
out because you want them to lose their claim (and it shouldn't get to that
point anyways to begin with if you helped them out when they said the package
didn't arrive even if showing as delivered).
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| | | | | Author: | Teup | | Posted: | Jun 3, 2020 17:47 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
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| | | | | | | Author: | revfds | | Posted: | Jun 3, 2020 23:08 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
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| Nowhere did I say it should be required. Even in the part that you quoted, I
said to create incentives to encourage its use.
How does the site currently handle packages lost in the post? What happens in
Europe when someone says they did not receive a package and there is no delivery
confirmation?
In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
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| | | | | | | | | Author: | Teup | | Posted: | Jun 4, 2020 03:19 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 31 times | | Topic: | Suggestions | |
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| Ok, as long as my customers wouldn't be 'encouraged' to pick it as
it can be €10 or even €20 more expensive. And domestic orders arrive the next
day so tracking isn't relevant.
In that case the buyer gets a refund. Or at least, that's how it should be,
it's true there are problems here. There still are many stores that don't
do it even though it's the law, and Bricklink doesn't act or moderate
any store terms, except when a US seller charges PayPal fees (apparently that
is a bigger deal than lost orders). So this definitely needs improvement. (it's
not always ill intended by the sellers btw, many genuinely don't know their
buyers have rights, at least in the EU)
In Suggestions, revfds writes:
| | Nowhere did I say it should be required. Even in the part that you quoted, I
said to create incentives to encourage its use.
How does the site currently handle packages lost in the post? What happens in
Europe when someone says they did not receive a package and there is no delivery
confirmation?
In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
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| | | | | | | Author: | allstar005317 | | Posted: | Jun 4, 2020 00:49 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
I would love to see that field on the buyer side. After becoming a seller I just
thought I was missing something to enable that for buying. After some research
I discovered that was not possible.
As for requiring tracking, I always include tracking on orders, but I am in the
US and it doesn't cost any extra. I agree with you that Bricklink shouldn't
make it a requirement because what is true in one part of the world is not always
true in another.
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USA, Iowa
United Kingdom, England
Canada, Ontario
Netherlands, Utrecht
