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| | | Author: | mrbisco  | | Posted: | Jul 30, 2017 12:52 | | Subject: | All sellers should have quote options | | Viewed: | 173 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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| | | | | Author: | calsbricks | | Posted: | Jul 30, 2017 13:02 | | Subject: | Re: All sellers should have quote options | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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Voted no - totally unnecessary. If you wish for a quote use the message function
in the store - or the quote feature (if they have it enabled) if you do not hear
back - or you get a quote which is not what you expected - move on to another
store. Forcing anyone to do something is never a good idea - that is why features
are optional where they should be.
Without stores there would be no buyers - and of course the reversal is true
- no buyers - no stores. A balance has to be struck and the site has grown significantly
since its inception without forcing buyers or seller to use features which should
be optional.
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| | | | | Author: | Brickwilbo | | Posted: | Jul 30, 2017 13:13 | | Subject: | Re: All sellers should have quote options | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
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Changing price after an inquiry sais any about those sellers.
| | Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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Unfortunately the quote feature is designed to cancel the quote completely if
1 item is sold out.
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| | | | | | | Author: | calsbricks | | Posted: | Jul 30, 2017 13:28 | | Subject: | Re: All sellers should have quote options | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
|
Changing price after an inquiry sais any about those sellers.
| | Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
Unfortunately the quote feature is designed to cancel the quote completely if
1 item is sold out.
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That was another reason why we didn't implement it. It is flawed. Works for
some doesn't work for others. The other big thing from our point of view
is that we would end up doing all the work for the quote and that may be wasted
as the supposed buyer doesn't accept the quote (We process orders first,not
last).
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Jul 30, 2017 14:21 | | Subject: | Re: All sellers should have quote options | | Viewed: | 61 times | | Topic: | Suggestions | |
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| In Suggestions, calsbricks writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
|
Changing price after an inquiry sais any about those sellers.
| | Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
Unfortunately the quote feature is designed to cancel the quote completely if
1 item is sold out.
|
That was another reason why we didn't implement it. It is flawed. Works for
some doesn't work for others. The other big thing from our point of view
is that we would end up doing all the work for the quote and that may be wasted
as the supposed buyer doesn't accept the quote (We process orders first,not
last).
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Only Quotes I don't process, postage is based on the weight and packaging.
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| | | | | Author: | Captain_Q | | Posted: | Jul 30, 2017 13:38 | | Subject: | Re: All sellers should have quote options | | Viewed: | 50 times | | Topic: | Suggestions | |
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| The Captain Q Bazaar utilizes this feature, and I think it is necessary to in
lieu of Instant checkout. Not every Bricklink store is the same with Policies
and ToS, and because of that it is not always clear from store to store, what
the final cost with fees and shipping prices will be upon checkout.
I would think every store would want to have this feature to make it easier for
a potential buyer to make a purchase.
But...
I will abstain from voting as believe a store should want to use this feature
but I rather they not be forced to do so for reasons I have not foreseen.
Cheers,
Captain Q
In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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| | | | | Author: | chetzler | | Posted: | Jul 30, 2017 14:07 | | Subject: | Re: All sellers should have quote options | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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Look at my terms and tell me if I should be required to accept quotes.
I'm sorry you came across a couple of shifty sellers (you could name and
shame them here if you like), but I'm tired of being told how I should run
my store because a buyer had a bad experience at another store. If you find
a lousy seller, least-favorite him and move on; hopefully if enough people do
that, those sellers will change their ways or close up shop.
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| | | | | Author: | Teup | | Posted: | Jul 30, 2017 20:26 | | Subject: | Re: All sellers should have quote options | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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I'm sorry to hear some sellers behave like that. If a buyer spots an item,
changing the price isn't decent, they have a right to that item for that
price just like in a store in the flesh world.
But please, consider the implications of your suggestion first.. this was already
discussed recently. In some 10% of the cases, I cannot estimate your shipping
expenses just from the list of items. I would need to sort & pack a whole order
to find out what the shipping cost will be. I have had the quote option enabled
for a some time and quickly figured out it totally doesn't work for me. The
chance that after sorting the buyer will not go through with the order is just
extremely big. You are asking me to spend alot of time for nothing..
In 90% of the cases I can see immediately what the shipping cost will be and
won't have to sort and pack. But in order to be able to support the quote
service, I need to be able to do that 100%, or I have to ignore requests as I
cannot turn them down. That's not very nice either, the list will clutter,
and whether I will sort such orders or ignore them, I have extra administrative
hassle and increased risk of inventory errors.
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| | | | | | | Author: | bb69656 | | Posted: | Jul 30, 2017 21:06 | | Subject: | Re: All sellers should have quote options | | Viewed: | 38 times | | Topic: | Suggestions | |
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| I agree. The quote feature is a great improvement to Bricklink and should be
used more.
In Suggestions, Teup writes:
| | In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
I'm sorry to hear some sellers behave like that. If a buyer spots an item,
changing the price isn't decent, they have a right to that item for that
price just like in a store in the flesh world.
But please, consider the implications of your suggestion first.. this was already
discussed recently. In some 10% of the cases, I cannot estimate your shipping
expenses just from the list of items. I would need to sort & pack a whole order
to find out what the shipping cost will be. I have had the quote option enabled
for a some time and quickly figured out it totally doesn't work for me. The
chance that after sorting the buyer will not go through with the order is just
extremely big. You are asking me to spend alot of time for nothing..
In 90% of the cases I can see immediately what the shipping cost will be and
won't have to sort and pack. But in order to be able to support the quote
service, I need to be able to do that 100%, or I have to ignore requests as I
cannot turn them down. That's not very nice either, the list will clutter,
and whether I will sort such orders or ignore them, I have extra administrative
hassle and increased risk of inventory errors.
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| | | | | Author: | axaday | | Posted: | Jul 30, 2017 22:29 | | Subject: | Re: All sellers should have quote options | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
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The people you are dealing with are shady. But the solution you propose is cludgy.
I guess I don't know, but when you request an official quote through the
system, does it freeze the price? Or could they do the same thing even so?
I have the quote function turned off because I don't want to pull and pack
a 200 lot order on a maybe and then have to put it all back because they are
surprised what it costs to ship a cubic foot of Lego. But people just send me
messages instead. I get a lot of messages asking me what it would cost to ship
2 minifigs and I really feel like my terms are clear enough. Do people read
them before sending a message? I don't know. Someone sent me a message
the other day asking what the shipping would be for 2 pounds of Lego and I just
told him that I didn't know, but I told him what the price would be if it
fit in a Priority Flat Rate Box or for a Region A box.
I don't know what I'm going to do when Instant Checkout rolls out. I
am guessing that I'm going to have to give up and actual shipping.
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| | | | | Author: | yorbrick | | Posted: | Jul 31, 2017 05:10 | | Subject: | Re: All sellers should have quote options | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
Rather than force sellers to use it, I'd prefer that there was an icon or
some type of official display in the seller's store if they allow quotes,
and also to allow buyers to filter searches for stores that give quotes. If buyers
want to buy from a store that offers that service, then they should be allowed
to filter out stores that opt not to use it.
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| | | | | | | Author: | Teup | | Posted: | Jul 31, 2017 15:24 | | Subject: | Re: All sellers should have quote options | | Viewed: | 52 times | | Topic: | Suggestions | |
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| That doesn't sound much fairer to me than forcing sellers to use it. I would
lose business that way, either that or I need to sort and pack orders only to
see them cancelled. This would make sellers lose business who could have perfectly
fine and transparent store terms. That would be a loss for both parties involved.
In Suggestions, yorbrick writes:
| | In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
Rather than force sellers to use it, I'd prefer that there was an icon or
some type of official display in the seller's store if they allow quotes,
and also to allow buyers to filter searches for stores that give quotes. If buyers
want to buy from a store that offers that service, then they should be allowed
to filter out stores that opt not to use it.
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| | | | | Author: | DeanS | | Posted: | Jul 31, 2017 18:10 | | Subject: | Re: All sellers should have quote options | | Viewed: | 55 times | | Topic: | Suggestions | |
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| Honestly, it's imperfect because shipping calculation (and therefore full
checkout) should be the standard, not invoicing. Any time you have people negotiating,
you run the risk of bad faith (an invoice IS a negotiation, as any seller who
has had a non paying buyer must know).
Items should be excluded from the catalog/inventory unless they have an accurate
weight, and the system should default to generate a rate based on seller preferences
(add packaging weight, fee, whatever). Items could be selected by category or
lot as "bulky" thereby adding to the shipping rate or requiring a custom invoice.
I would add some marginal cost to instructions, for example, since I always add
cardboard and lay them flat, which makes them bulkier and/or adds weight.
Your best bet is to place an order for the item. Sellers should abide
by their shipping rates and fee structure according to BL rules, just as much
as you should honor the order if they act within their terms. You can tell if
a rate is too high and they padded it.
There is nothing wrong with asking how they are shipping if it seems high. $5.00+
off the mark, adjusting for 5% fees they might pad it with, is unreasonable.
If you are talking about a difference below that mark, then you are being unreasonable.
The way BL is set up, the pricing scheme is quite a big focus, and most of us
get ripped off far greater elsewhere. The way to improve this is not to require
an extra step, but to streamline the process for everyone
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| | | | | | | Author: | mrbisco | | Posted: | Aug 1, 2017 10:50 | | Subject: | Re: All sellers should have quote options | | Viewed: | 43 times | | Topic: | Suggestions | |
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| I agree with this entirely. Streamline it all. Make things standard for everyone.
It's a mess as it is.
In Suggestions, DeanS writes:
| | Honestly, it's imperfect because shipping calculation (and therefore full
checkout) should be the standard, not invoicing. Any time you have people negotiating,
you run the risk of bad faith (an invoice IS a negotiation, as any seller who
has had a non paying buyer must know).
Items should be excluded from the catalog/inventory unless they have an accurate
weight, and the system should default to generate a rate based on seller preferences
(add packaging weight, fee, whatever). Items could be selected by category or
lot as "bulky" thereby adding to the shipping rate or requiring a custom invoice.
I would add some marginal cost to instructions, for example, since I always add
cardboard and lay them flat, which makes them bulkier and/or adds weight.
Your best bet is to place an order for the item. Sellers should abide
by their shipping rates and fee structure according to BL rules, just as much
as you should honor the order if they act within their terms. You can tell if
a rate is too high and they padded it.
There is nothing wrong with asking how they are shipping if it seems high. $5.00+
off the mark, adjusting for 5% fees they might pad it with, is unreasonable.
If you are talking about a difference below that mark, then you are being unreasonable.
The way BL is set up, the pricing scheme is quite a big focus, and most of us
get ripped off far greater elsewhere. The way to improve this is not to require
an extra step, but to streamline the process for everyone
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| | | | | | | Author: | Teup | | Posted: | Aug 1, 2017 11:18 | | Subject: | Re: All sellers should have quote options | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, DeanS writes:
| | Honestly, it's imperfect because shipping calculation (and therefore full
checkout) should be the standard, not invoicing. Any time you have people negotiating,
you run the risk of bad faith (an invoice IS a negotiation, as any seller who
has had a non paying buyer must know).
Items should be excluded from the catalog/inventory unless they have an accurate
weight, and the system should default to generate a rate based on seller preferences
(add packaging weight, fee, whatever). Items could be selected by category or
lot as "bulky" thereby adding to the shipping rate or requiring a custom invoice.
|
If only it was that simple  We need a full database of all packing size dimensions
of all parts.
| | There is nothing wrong with asking how they are shipping if it seems high. $5.00+
off the mark, adjusting for 5% fees they might pad it with, is unreasonable.
|
I don't fully understand what you're trying to say, but anyway, I think
it's fairly easy: Either we have instant checkout where the buyer sees exactly
how much they will pay, or it should be possible to break down the added charges
quoted in the invoice and possible to verify that it is 1:1 with what the store
has in its terms regarding shipping&handling. Any invitations to pay more than
what is stated, even if it is just 1 cent, should be illegal and quickly result
in a selling ban. But as long as it's visible to the buyer, the seller could
charge whatever they like and will find out of it is in line with demand or not.
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| | | | | | | | | Author: | mwright5 | | Posted: | Aug 1, 2017 11:43 | | Subject: | Re: All sellers should have quote options | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, DeanS writes:
| | Honestly, it's imperfect because shipping calculation (and therefore full
checkout) should be the standard, not invoicing. Any time you have people negotiating,
you run the risk of bad faith (an invoice IS a negotiation, as any seller who
has had a non paying buyer must know).
Items should be excluded from the catalog/inventory unless they have an accurate
weight, and the system should default to generate a rate based on seller preferences
(add packaging weight, fee, whatever). Items could be selected by category or
lot as "bulky" thereby adding to the shipping rate or requiring a custom invoice.
|
If only it was that simple We need a full database of all packing size dimensions
of all parts.
| | There is nothing wrong with asking how they are shipping if it seems high. $5.00+
off the mark, adjusting for 5% fees they might pad it with, is unreasonable.
|
I don't fully understand what you're trying to say, but anyway, I think
it's fairly easy: Either we have instant checkout where the buyer sees exactly
how much they will pay, or it should be possible to break down the added charges
quoted in the invoice and possible to verify that it is 1:1 with what the store
has in its terms regarding shipping&handling. Any invitations to pay more than
what is stated, even if it is just 1 cent, should be illegal and quickly result
in a selling ban. But as long as it's visible to the buyer, the seller could
charge whatever they like and will find out of it is in line with demand or not.
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Agreed.
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USA, California
United Kingdom, England
Netherlands, Gelderland
Canada, Ontario
