We do not charge handling fees. Minimum purchase $2.00. Please allow 3 business days for items to be shipped after item is paid for but we like to do it sooner than that so our customers can get their stuff quick. :)
Sets are sold as is but if there is a problem we will try to accomodate as well as we can. Also, we always verify that when a set says it is complete, we verify that it is in fact complete with 100% of the parts based on Bricklink's parts lists (we do not include "extra" pieces). If you see an item that says "100% complete (verified 100%)", that means we have already have confirmed the set is 100% complete. If it does not say "(verified 100%)", it means we have not yet verified it but we will verify it BEFORE it ships.
If it is missing parts, let us know! We will either find the part(s) in our huge inventory of parts or we will order it for you (or reimburse you for parts you have to order).
If you do have an issue with ANY of our sets, WE WILL MAKE IT RIGHT. GUARANTEED.
Used items are used (not new) which means sometimes there are blemishes, scratches or color variations but we try to make sure all items are handled carefully.
Thank you for shopping at Axonjen's Bricks & Stuff, LLC!
Jenny & Barbara