We are a family owned business of builders and collectors of Lego first and formost! We opened the store to help fund our hobby. We try to ship all orders within two days of payment. We do our best to guarantee accuracy and clean parts. All parts marked new are form Lego sets we parted out and are stored in a smoke free shop. Our used Lego may be from a smoked in environment, therefore we cannot make any guarantees with used Lego.