Health Update July 8, 2023
I have been extremely ill roughly 7 of the last 19 or so months. After 20 years of nearly perfect feedback (of which I was very proud), my reputation has slid significantly. I have just a horrible week which has left a lot of customers quite unhappy with me. Please understand I am doing the best I can at this time.
On Dec 1, I will be giving away 10 coupons of a significant dollar amount. To enter, send me a message through the BL website and you will be entered into the drawing. Thank you to all of those who had kind words - your thoughts and prayers were (and are) appreciated very much.
Shipping Charges
I charge 'across the counter' postage rates, but use online services to expedite processing. This allows a little breathing room for packaging and selling expense without charging an actual handling fee. Rates are going up soon, and this may already be outdated.
USA rates start at $5.00
Canada starts at $9.50
All other international starts about $13.50 for the first 8 ounces. Packages over 8 ounces but less than 2 pounds ships for about $23.50
Basic Store Policy
My intention is to provide a positive experience in which my customers are pleased with the product and serivice provided.
All new parts are items that come directly from sets or sealed bags. However, new is not necessarily the same as mint condition. It is not unusual to find minor blemishes on brand new parts.
All used parts are cleaned upon receipt, sorted and culled for damage. I have a discerning eye for off brands (although every once in a while one might slip through) and damage. I eliminate items that have bite marks, nicks, scratches and discoloration. I will accept a little surface wear and minor color variations. Many parts have multiple levels of color as produced by Lego. For example, the light blue gray is now produced in a shade that is almost a crossover into the light gray, but when placed sided by side, they are still far more blue gray than gray.
Texture is another similar issue. Slopes are now produced with at least four different textures. There is the early version which is course and one that has texture that is more refined, a relatively smooth surface with the look of texture, and a smooth brick in texture and appearance. Whereas I will not cherry pick my stock for quality, I will accommodate specific requests as possible for discerning builders.
Part variations occur frequently. If you have special needs, please make them known.
Lastly, but most importantly, I love everything about Legos and the process of selling them. I treat my inventory with love and respect and take the extra time to package neatly in the manner that makes the most sense. If you like the experience of sorting your own items, I can also just toss them in a ziplock on request and let you enjoy your purchase a different way.
Bottom Line
Occasionally I will not be able to locate a part or find that the item has deteriorated in storage in spite of my best efforts to monitor quality. I will notify you ASAP and give you credit on your order. I also toss in the part if it is a quality issue and let you decide if you want to use the item
I do my best to act with integrity, and I expect the same from my customers. If you submit an order, I expect you to follow through with the purchase. However, I will cancel it upon your request for any reason. I understand people change their minds, and I do not force sales.
However, no payment + no communication / no cancellation request = NPB strike + negative feedback.
Given my policy and philosophy, this should never happen!
Peace, Blessings and Joy!