Welcome to Castle of Bricks!
BIG SALE on almost everything 8% to 10% OFF!
I want to make every part of the
shopping experience at Castle of Bricks enjoyable for everyone. If
you have any questions, feel free to ask. If you are unhappy with
an item you received, let me know. Let's stick to honesty and good
communication, and we'll get along great.
I have
listed my terms and conditions as clearly and simply as possible,
please take the time to read at least the store terms page. There
is some stuff on the splash page that everyone doesn't need to
know.
I strive to provide excellent customer service,
if you contact me I'll usually respond within a couple hours,
except on Saturday as I don't do any business from Friday night to
Saturday evening.
Need something that you don't see
in the store? If you've already placed an order feel free to ask
about additional items that you're looking for. I usually have a
bit of unlisted stuff.
I sell a lot of used parts, but I
do handle every piece and if there is something unacceptable I
will mention it in the item description.
If you do receive a
part that doesn't match the description, please let me know, and I
will do my best to fix the problem.
Fees:
No fees! on domestic orders, just flat shipping cost by weight (see next section)
International orders regardless of size will be charged one fee of $2.25 in addition to actual shipping.
Order minimum is $2.50 and lot minimum is $1, but if you need
to order lower value lots, just enter bypass code of:
willpayfee - you will then be charged a fee of
15 cents per lot.
Please do not place an order
and ask to cancel because of shipping or fees. As a general rule, I do not cancel orders. If
you want a quote, request one.
I usually respond very quickly (except on Saturday).
Shipping:
Domestic shipping rates are as follows:
- Up to 2oz cart weight $4.45
- Up to 6oz cart weight $4.95
- Up to 10oz cart weight $5.85
- Up to12oz cart weight $6.65
- Over 12oz cart weight will be invoiced for Priority Mail shipping and be charged the actual USPS Post Office rate (with no added or hidden fees unless you used the bypass code - or instant checkout).
Currently only shipping to the US sorry!
I will always ship to your Paypal address, please be sure
that it is correct.
I reserve the right to charge for insurance on any high value order.
Orders over 50 lots may take
an extra day or two to process.
International Orders - Currently only shipping to US!
Payment:
Payment is required within 4 days of
initial invoice, or a late fee of $3 may apply.
I accept
PayPal only at this time.
Payment is required in USD.
Returning Customers
On Your 5th parts order from "Castle of Bricks" you will reach "valued customer" status, and recieve a 5% discount off of every parts order from then on. However, due to the new instant checkout process, you will either have to request a quote and mention your valued customer status in order to receive your discount. Or request a coupon ahead of ordering. (I usually try to issue a coupon for you as soon as I see that you've used your previous one... but I may forget.)
Plus as a valued customer you will
always have access to backstock. Just ask for any additional parts
that you're looking for but can't find in the store, and I'll look
around and see what I have on hand.
Mistakes happen!
At Castle of Bricks, with the large volume of orders we fill we can’t guarantee there won't be mistakes. However we are committed to keeping our customers happy. Our current guidelines for doing this are as follows.
If items are missing before shipping the order we will contact you to make sure you still want the order. Items will then be refunded or exchanged for items of same value upon request.
If the order makes it to you with missing items:
Option 1: If the value of the mistake is under $2 we will refund for the value plus $0.50 to help with shipping on the next order you make.
Option 2: If the value of the mistake is over $2 you have the option of requesting the items be sent to you. In the event that the items are not in the inventory we will resort to Option 1.
Option 3: We understand that the mistake will not always fit into the first 2 options.
In the event that the missing item or items are the reason for your order let us know and we will do our best to make the problem right.
If you have a problem with your order that isn't a quick fix reach out to us and we will try to get it sorted out as quickly as possible.
As always we want you to come back, so let us know how we can make that happen.
Part Condition:
New = Just that, taken from sealed
packages, or Pick-a-Brick.
"Like New/Very nice" =
Very lightly used. (Mostly from my own personal collection)
Used = Used Lego with no visible problems.
"Heavy play
wear" = Anything from nicks, scratches, and dings, to light
discolorations" (still function normally unless otherwise
noted)
Heavily discolored or broken nonfunctional LEGO is not
sold at "Castle of Bricks"
I try to
differentiate between different styles or types of parts, but there
are probably a couple that I don't. The only one that I know of that
I make no effort to differentiate is the recessed stud head/blocked
open stud head. If it's important to you, please feel free to ask
for a specific type a"head" of time. :) (I am working
toward sorting these out... but for now, please ask to be sure
before ordering)
--Thanks for stopping by--