If the buyer wishes to return an order or part of an order due to seller error, we will pay shipping fee and do a full refund of that order. We will always decide in favor of the customer so they can shop with confidence!

How We Treat Our Lego Pieces


All new pieces are stored in their original packaging until bought and are then removed to prevent scratching.

Used Lego are washed in a laundry machine using gentle non-scented detergent and any defects a piece has are listed. Used pieces are in decent condition at minimum.

The condition of the color and gloss of used pieces are determined with the use of color model pieces for comparison.

Discolored white and grey pieces are treated with 3% hydrogen peroxide under UV for four days or until they match new white pieces.

Minifigure Care


New minifigures are taken out of their sealed packaging from new sets and stored separately to prevent micro scratches.

Used minifigures have been washed and their condition carefully stated. 

All minifigure are wrapped in bubble wrap within a bubble mailer to ensure safe shipment at the lowest shipping rate possible.

Set Care


Sets within their original boxes are shipped using packaging paper to ensure cushion and prevent creases and cave ins or the box is resized to fit the sets snuggly. 

New Sets will have their box conditions listed and the pieces will be in their factory sealed packaging. 

Used sets have their pieces individually counted if stated as complete and incomplete sets have what is missing stated. All used pieces in sets are washed and air dried and then stored in ziplock bags.

Boxes, Instructions, and Gear


Boxes which use tape are folded after being carefully opened using a box cutter. Boxes which use glue are opened using a heat gun and kept unflattened in their original state. They are then shipped using hard cardboard to prevent creasing, layers of bubble wrap, and packaging paper depending on the size of the box.

New boxes will have no noticeable wear while used boxes will have their conditions stated.

New instructions are without defects while used instructions will have their conditions stated.

Processing 


Orders will take 1-3 days to process Mon-Thu. Exceptions on holidays!

We try our best to reuse packaging when possible and are experimenting with moving to mostly using kraft paper packaging just like LEGO has pledged to do. We recommend that our buyers also follow similar measures to help build a more sustainable planet.

ALWAYS feel free to contact us about any questions or issues with your order!


We appreciate all the chunches who buy from Chunchbrix, thanks!  cheeky