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While we make try our best to catch everything before it is sent out our door we are human and do not claim to be perfect, so please if there is an issue let us know asap and we will resolve it ASAP Pieces listed as "new" are part-out from new sets. New parts are always in a bag or bin with other parts, so they come in contact with other pieces. If you are unsatisfied with the condition of any part sold as "new", we will be happy to refund or replace the part. All new minifigures are sold assembled as shown in the pictures, with the exception of capes which are stored flat to avoid wrinkles. Pieces listed as "used" are used, and you should expect this. They may show wear or slight discolorations. "Used" pieces will never include broken, chewed, scratched, colored upon, or excessively discolored or worn parts. All used parts are washed and sanitized before being stocked. If you are concerned about the condition of a used part, please ask in the comments section of your order form. Note: this especially applies to tiles and panels! If you want shiny tiles, order new. Used tiles are almost always rubbed and scuffed enough to remove the shine. Pictures of any lot can be emailed upon request. Colors for parts listed in the store are guaranteed correct. If you think you received the wrong color with your order, please let us know and we'll make it right. |