Discussion Forum: Thread 375004

 Author: MisterPfister View Messages Posted By MisterPfister
 Posted: Jan 12, 2026 11:16
 Subject: Waiting time to get store re-opened
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 Topic: Help
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MisterPfister (107)

Location:  Switzerland, Zürich
Member Since Contact Type Status
Mar 10, 2022 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricklegacy
Hello everyone

I have decided to deactivate my store almost 2 years ago due to a new job I started
at that time. Because of this, I had also missed the email asking me to confirm
the "EU Digital Services Act (DSA)".

Now I have a bit more time on my hand again and wanted to re-open the store,
however it is now suspended because I have not answered the DSA in time (I did
not access emails either).

I have raised 2 support tickets, both 10 days ago, and not heard back ever since.
Does anyone know, how long this can take?

Thanks and may the force be with you
 Author: trainphreak View Messages Posted By trainphreak
 Posted: Jan 13, 2026 15:49
 Subject: Re: Waiting time to get store re-opened
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trainphreak (42)

Location:  USA, Pennsylvania
Member Since Contact Type Status
May 18, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, MisterPfister writes:
  I have raised 2 support tickets, both 10 days ago, and not heard back ever since.

I've seen people saying "3 weeks before I got a reply". I think you're
just going to have to wait