Discussion Forum: Thread 374767

 Author: uticabrix View Messages Posted By uticabrix
 Posted: Dec 30, 2025 07:32
 Subject: Denied Claims with USPS
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 Topic: General
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uticabrix (18604)

Location:  USA, New York
Member Since Contact Type Status
Aug 30, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Utica Brix
So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 30, 2025 08:05
 Subject: Re: Denied Claims with USPS
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Brick_Qc (4401)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In General, uticabrix writes:
  So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.

You should appeal by showing similar values from other sources.
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Dec 30, 2025 08:41
 Subject: Re: Denied Claims with USPS
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zorbanj (1022)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
Proof of payment from PayPal/Stripe along with the BL invoice.

In General, uticabrix writes:
  So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.
 Author: FLUSH2020 View Messages Posted By FLUSH2020
 Posted: Dec 30, 2025 08:41
 Subject: Re: Denied Claims with USPS
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 Topic: General
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FLUSH2020 (1451)

Location:  USA, New Jersey
Member Since Contact Type Status
Apr 18, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Greg's Brick Shop
Beyond annoying.

Some thoughts:

All value is "created".
Bricklink is a free mark market exchange and arguably the best source of value.
How close is the order to the 6-month average on Brickstore? I'm not saying
this is the full picture, but rather a jumping off point.
To those that would claim acquisition cost is the value, I would argue acquisition
is not the value as the processing is where additional value is created and true
Bricklink margins are thin. I would argue sales value is accurate.

That being said, I have only had 1 claim, it was through UPS, and they covered
everything but the shipping. When I discussed this with PirateShip (third party
discounter that many of us use) they stated that I would have done better going
through them and would have recovered shipping as well. Maybe this falls under
"Take it with a grain of salt", but I thought it was worth mentioning.

Oh - and the client is also allowed to file a claim with USPS. If they filed
the claim the "created value" claim would not seem valid.

So maybe:

Appeal or reach out to your shipping service if you use them for leverage.
 Author: Zorstore View Messages Posted By Zorstore
 Posted: Dec 30, 2025 09:05
 Subject: Re: Denied Claims with USPS
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Zorstore (804)

Location:  USA, New York
Member Since Contact Type Status
Jul 2, 2020 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: Zor
In General, uticabrix writes:
  So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.

I took a screenshot shot of what I sold it for and a screenshot of brickeconomy
price chart. No questions
 Author: uticabrix View Messages Posted By uticabrix
 Posted: Dec 30, 2025 10:49
 Subject: Re: Denied Claims with USPS
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uticabrix (18604)

Location:  USA, New York
Member Since Contact Type Status
Aug 30, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Utica Brix
In General, uticabrix writes:
  So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.

Yes they denied our appeal both for same reasons. We did take screen shots and
still denied. Paypal not accepted as proof because it is our "set prices
of value".
 Author: azbrickz View Messages Posted By azbrickz
 Posted: Dec 30, 2025 12:39
 Subject: Re: Denied Claims with USPS
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azbrickz (1968)

Location:  USA, Arizona
Member Since Contact Type Status
Feb 28, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: azbrickz
I wonder if this is something new or it just depends who reviews the claim? On
every claim I have made (the last one being in the beginning of November) using
a screenshot of the Order Summary page and they have all been accepted.
 Author: Kevwar View Messages Posted By Kevwar
 Posted: Dec 31, 2025 19:51
 Subject: Re: Denied Claims with USPS
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Kevwar (113)

Location:  USA, Illinois
Member Since Contact Type Status
Feb 28, 2024 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kevwar's Bricks
In General, uticabrix writes:
  In General, uticabrix writes:
  So I just recently found out per USPS that when filing a claim, they can NOT
accept Bricklink invoices as proof of value because we "create" the value.
And they can not LEGO because they are not the actual seller. As anyone else
had this issue and what did you use for proof of value?
Thanks in advance.

Yes they denied our appeal both for same reasons. We did take screen shots and
still denied. Paypal not accepted as proof because it is our "set prices
of value".

https://about.usps.com/publications/pub122/pub122_v07_revision_092016_011.htm
says these should be valid. Maybe can speak to a super to get a second opinion.