Hello,
We run a store in the Netherlands and last year we properly submitted all the
information for the One Stop Shop (OSS) scheme and everything related to it.
A few weeks ago, we received a message stating that we had exceeded the €10,000
threshold. This didn’t seem like a problem to us, but BrickLink still had to
disable our account.
We checked everything again: the management section was all correct. Apparently,
in the registration information it showed “no OSS number,” even though we had
entered it correctly. We received an email confirming that the account had been
approved. Yet the account is still blocked.
We checked everything once more and noticed it also said we had “no VAT number.”
We updated this and again received approval today. And guess what? The account
is still blocked.
We are losing a significant amount of income because of this, and we are really
frustrated. We are not receiving any response from the help desk either. We honestly
don’t know what else we can do.
Does anyone have any ideas, or know how we can actually get in contact with them?
We are very disappointed with their customer service.
Hello,
We run a store in the Netherlands and last year we properly submitted all the
information for the One Stop Shop (OSS) scheme and everything related to it.
A few weeks ago, we received a message stating that we had exceeded the €10,000
threshold. This didn’t seem like a problem to us, but BrickLink still had to
disable our account.
We checked everything again: the management section was all correct. Apparently,
in the registration information it showed “no OSS number,” even though we had
entered it correctly. We received an email confirming that the account had been
approved. Yet the account is still blocked.
We checked everything once more and noticed it also said we had “no VAT number.”
We updated this and again received approval today. And guess what? The account
is still blocked.
We are losing a significant amount of income because of this, and we are really
frustrated. We are not receiving any response from the help desk either. We honestly
don’t know what else we can do.
Does anyone have any ideas, or know how we can actually get in contact with them?
We are very disappointed with their customer service.
In any case…
I am saying this only from a Seller supporting another Seller in these tougher
times. I can assure you various admins do scroll these pages and have in the
past promptly acted on bonafide concerns.
Netherlands, Noord-Brabant
Canada, Alberta